Total 46 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

28%

3

Stars

2%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R

Richard

Computer Software, 1-10 employees

More than a year

5.0
August 2019

bpm'online CRM with business process managment is right for SMB market

Pros

The user interface and organization of the system allow me to personalize and customize it, instead of using different tools for sales, marketing, customer service, and operations. This leads to accelerated business transformation.

Cons

Reporting generation tools are essential, although analytical dashboards and data export capabilities meet most business needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

More than a year

2.0
May 2019

Excellent technological execution of the buggy product

Pros

The platform is easily customizable with excellent support from the technical side.

Cons

We've encountered numerous bugs; new updates sometimes override fixes, rendering the software temporarily unusable until patches are applied.

Rating Distribution

Ease of use

3

Value for money

7

Customer Support

7

Functionality

5

D

Daniel

Computer Software, 11-50 employees

Less than 6 months

3.0
January 2019

With much to improve, but proven alternative.

Pros

The simple and basic user interface is ideal for anyone using BPM as serious management for business processes. The BPM tool is solid, allowing me to design and implement any slightly simple process. Since the coding is automated in the background, I can focus on the technical and procedural management of each project.

Cons

At a technical level, frequent updates are necessary. While it boasts basic yet powerful features, its larger competitors offer truly robust tools for creating reliable BPM flows. Integration with external services still needs development.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

5

Functionality

8

S

Salvador

Information Technology and Services, 1-10 employees

More than a year

5.0
December 2018

Best CRM for medium and big size companies

Pros

Creatio is supported by a powerful BPM engine, providing maximum flexibility for sales, marketing, and support processes. It can also be expanded with new applications from its marketplace. In a very short time, my company can sell in a highly productive way.

Cons

Application data loads slowly, impacting execution speed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Antonio

Computer Software, 11-50 employees

Less than 6 months

5.0
October 2018

Adaptive

Pros

The flexibility of creating BPM processes and work areas allows me to organize information throughout the entire system.

Cons

It's crucial to track changes from the outset; otherwise, it can be difficult to backtrack.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

F

Flavio

Marketing and Advertising, 11-50 employees

More than a year

5.0
September 2018

Happy business Partner/Happy Customer in the Insurance Industry

Pros

It is easy to use. I was able to customize and adjust it based on my specific needs and goals for my clients. The business process platform is a huge advantage.

Cons

Frankly, it's hard to find anything to criticize about the platform. Despite minor issues during the initial implementation stages, the support team quickly resolved them. The system's versatility and customization options mean almost all business tasks can be tackled using its flexible tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10