Creatio software offers a unified platform for process management, CRM, and sales automation. Though pricing can be high for some companies, its intuitive interface and robust capabilities streamline operations and enhance customer engagement. Creatio is an invaluable asset for driving efficiency and fostering growth in businesses of all sizes.

Creatio Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

View All Specifications

What is Creatio?

Overview

Creatio is a global vendor of one platform to automate industry workflows and CRM with no-code and a maximum degree of freedom. Millions of workflows are launched on their platform daily in 100 countries by thousands of clientsGenuine care for their clients and partners is a defining part of Creatio DNA.

Creatio offerings include a no-code platform (Studio Creatio), CRM applications (marketing, sales and service), industry workflows for 20 verticals and marketplace add-ons. They help their customers digitize workflows, enhance customer and employee experiences, and boost the efficiency of commercial and operational teams. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals. 

Their platform empowers knowledge workers to build applications with no-code while increasing organizational capacity.

They believe in genuine care. They build sincere relationships with their clients and partners by giving a hand first and then thinking about business, communicating transparently and openly, and listening, adjusting and bringing value. 

Unsure if Creatio is right for you? Call us at (661) 384-7070 for expert guidance.

Creatio is headquartered in Boston, MA. They have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others. Creatio partners with 700 GSIs and local integrators.

Schedule a free Creatio demo now and experience the full range of its functionalities.

Their culture is about genuine care for their clients and partners, passion, going the extra mile and staying positive.

Contact us to get a specific Creatio pricing quote!

Pros and Cons of Creatio

Pros

  • Many users highlight the software ability to handle complex workflows with automation
  • Software’s no-code tools eliminate the need for specialized developers
  • Add-ons prove helpful in quickly extending the functionality of the platform
  • Its flexible nature makes it easy to adapt to different business needs and its scalability

Cons

  • Mobile app limitation is a major concern compared to desktop version
  • Some users find the initial setup and configuration of Creatio to be complex
  • Users have reported performance issues as the software lag when handling very large data set

Creatio Reviews

Overall Rating

4.6

46 Review(s)

Rating Distribution

5

star

(31)

4

star

(13)

3

star

(1)

2

star

(1)

1

star

April 2024

The Ideal CRM Solution For Business

Giuliano

Telecommunications

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

Pros

It handles my CRM needs effectively and makes customer service issues easy to manage.

Cons

There are no downsides to mention. Creatio CRM makes everything incredibly simple and user-friendly.

April 2024

Recommended

Emad

Airlines/Aviation

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

Pros

The team at customer service quickly finds a solution and is always willing to help with anything.

Cons

It's challenging to revert here after making any initial changes.

March 2024

Top Notch CRM

Sean

Information Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I appreciate the ease of use and the ability to quickly learn how to customize the solution myself instead of relying on a super technical resource.

Cons

Originally, the UI seemed a bit outdated, but with the new Freedom UI, it now feels like a cutting-edge CRM.

March 2024

Review about Creatio CRM

Karina

Consumer Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I am impressed with its capabilities and ease of use.

Cons

It's difficult to dislike something that simplifies your life.

February 2024

Impressive, user friendly CRM tool that streamlines your sales process in no time!

Nynke

Hospitality

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It's easy to customize, fully integrated, and has ongoing development with a great support team!

Cons

We haven't encountered any cons. Our experience has been entirely positive.

February 2024

Version Updates Cause Issues

Samuel

Legal Services

Ease of use

7

Value for money

4

Customer Support

3

Functionality

7

Pros

At this moment, I can't think of many aspects to mention or critique. If anything, it just speaks to how seamlessly the platform integrates into our daily operations, making it difficult to pinpoint any significant drawbacks or additional features that we might need. The overall experience has been quite satisfactory, leaving me with little to add.

Cons

We've had issues with version updates affecting our apps, and the Freedom UI appearing unexpectedly for clients despite deactivation. Creatio Support hasn't been very helpful; it often takes several explanations for them to understand.

February 2024

Great platform, easy to navigate.

Viktoriia

Financial Services

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Pros

It's clear to navigate and has a great user experience. It's also very customizable. I can create anything in the folders, types, customers, etc.

Cons

Occasionally, we've faced issues with the scheduled emails feature. For some reason, emails didn't send as expected. Overall, though, we don't have much to complain about.

February 2024

Solid, Comprehensive, but Not Perfect

Bryce

Renewables & Environment

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

Pros

There are lots of advanced features available, and I can customize the dashboards however I like. Great overall for daily CRM users.

Cons

Loading times can be lengthy, and navigating through all the features can be confusing. If you only use the CRM once a week, it might be challenging. Daily users, however, will likely grasp the interface quicker. While no CRM is perfect, Creatio could definitely enhance its user interface.

January 2024

The Perfect Business CRM Solution For Business

Masud

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Pros

Creatio CRM comes with the best CRM features and is very capable when it comes to lead tracking and management. To make marketing easy, it features top email marketing capabilities and is also good as a sales force automation solution.

Cons

I haven't encountered any major concerns with Creatio CRM.

December 2023

Creatio has everything we need

Alona

Financial Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The standout features include automation tools and seamless integrations with other applications. Creatio also deserves praise for its proactive approach to customer feedback, continuously adapting and improving their platform based on user suggestions, which is truly outstanding.

Cons

The platform offers extensive options for customization, integrating third-party applications, and managing data. However, this breadth of functionality can be overwhelming for beginners. Figuring out where to start and how to fully utilize the tool's capabilities can be challenging due to the numerous features.

Frequently Asked Questions

Yes, Creatio offers an API.