Last Updated
Overview
Creatio software offers a unified platform for process management, CRM, and sales automation. Though pricing can be high for some companies, its intuitive interface and robust capabilities streamline operations and enhance customer engagement. Creatio is an invaluable asset for driving efficiency and fostering growth in businesses of all sizes.
Overall Rating
Based on 46 users reviews
4.6
Rating Distribution
Positive
96%
Neutral
4%
Negative
0%
Starting Price
USD25
seat/month
Creatio Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What is Creatio?
Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core. Millions of workflows are launched on their platform daily in 100 countries by thousands of clients. Genuine care for their clients and partners is a defining part of the Creatio DNA.
Creatio's offerings include a no-code agentic platform (Creatio Studio), a CRM suite with embedded AI agents (Marketing, Sales, and Service), a dedicated Financial Services CRM, industry workflows for 19 verticals, and marketplace add-ons. They help their customers digitize workflows, enhance customer and employee experiences, and boost the efficiency of commercial and operational teams.
Their platform empowers business users without technical skills to build and deploy applications and AI agents using natural language and visual designers. By combining CRM applications with ready-to-use AI agents, Creatio helps organizations increase capacity, reduce total cost of ownership (TCO), and accelerate time-to-value for complex workflows.
They believe in genuine care. They build sincere relationships with their clients and partners by giving a hand first and then thinking about business, communicating transparently and openly, and listening, adjusting, and bringing value.
Unsure if Creatio is right for you? Call us at (661) 384-7070 for expert guidance.
Creatio is best suited for mid-size and large organizations with 500+ employees. Headquartered in Boston, MA, they have 850 employees in ten offices across 25 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations, including Colgate-Palmolive, City of Boston, Purple Bricks, BNP Paribas Group, and Howdens. Creatio partners with over 500 global system integrators and local partners worldwide.
Creatio Features
Conversational Interface
Use natural language to navigate through your CRM.
Unified AI
Take advantage of a seamless experience of predictive, generative, and agentic automation in one cohesive platform
Creatio Sales AI Agents
Creatio Sales AI agents empower enterprises with intelligent automation across the full sales cycle—from lead qualification to forecasting. They deliver real-time insights, next-best-action guidance, and automated workflows, improving pipeline visibility and revenue predictability. With no-code flexibility, organizations can rapidly adapt processes, scale efficiently, and reduce operational costs.
Creatio Marketing AI Agents
Creatio Marketing AI agents enable campaign automation by leveraging real-time data to segment audiences, generate personalized content, and continuously optimize performance across channels. They autonomously manage and refine campaigns to maximize ROI, improve engagement, and accelerate pipeline growth while reducing manual effort and ensuring faster time-to-value with no-code adaptability.
Creatio Service AI Agents
Creatio Service AI agents deliver intelligent, scalable customer support by automating case resolution, providing instant responses, and proactively identifying at-risk customers. They enhance service speed, consistency, and personalization while reducing operational costs and agent workload, enabling organizations to improve customer satisfaction and achieve service excellence at scale
Creatio for Financial Services
Creatio AI agents enable financial institutions to automate and orchestrate end-to-end workflows across onboarding, lending, and customer lifecycle management. Acting as digital employees, they deliver measurable impact—accelerating workflow deployment by up to 70%, reducing operational costs by 30%, and cutting routine task time by nearly 50%. This drives faster ROI, improved efficiency, and scalable growth with full compliance and governance
Pros And Cons of Creatio
Pros
Many users highlight the software ability to handle complex workflows with automation
Software’s no-code tools eliminate the need for specialized developers
Add-ons prove helpful in quickly extending the functionality of the platform
Its flexible nature makes it easy to adapt to different business needs and its scalability
Cons
Mobile app limitation is a major concern compared to desktop version
Some users find the initial setup and configuration of Creatio to be complex
Users have reported performance issues as the software lag when handling very large data set
Creatio Reviews
Total 46 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars28%
3
Stars2%
2
Stars2%
1
Stars0%
Share your experience
Airlines/Aviation, 500+ employees
Less than 6 months
“Recommended”
Pros
The team at customer service quickly finds a solution and is always willing to help with anything.
Cons
It's challenging to revert here after making any initial changes.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Telecommunications, 11-50 employees
More than a year
“The Ideal CRM Solution For Business”
Pros
It handles my CRM needs effectively and makes customer service issues easy to manage.
Cons
There are no downsides to mention. Creatio CRM makes everything incredibly simple and user-friendly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Consumer Services, 500+ employees
Less than a year
“Review about Creatio CRM”
Pros
I am impressed with its capabilities and ease of use.
Cons
It's difficult to dislike something that simplifies your life.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Creatio offer an API?
Yes, Creatio offers an API.
What language does Creatio support?
Creatio supports multiple languages for its user interface. In addition to English, it offers support for Spanish, French, German, Russian, Dutch, Italian, and many more languages.
What other apps does Creatio integrate with?
Creatio integrates with a wide variety of applications like Salesforce, Microsoft Dynamics, Google Workspace, and others.
Does Creatio offer a mobile app?
Yes, Creatio offers a mobile app.
What types of pricing plans does Creatio offer?
Creatio offers flexible pricing plans tailored to different business needs. These plans typically include the Growth plan for $25/user/month, the Enterprise plan for $55/user/month, and the Unlimited plan for $85/user/month. Contact us right away to get a personalized Creatio pricing quote.
Who are the typical users of Creatio?
Typical users of Creatio include enterprises across various industries, such as banking, telecommunications, insurance, credit unions, and others.
What level of support does Creatio offer?
Creatio provides multiple levels of support, including online resources, email, and phone support.