Creatio Reviews

“The Ideal CRM Solution For Business

Pros

It handles my CRM needs effectively and makes customer service issues easy to manage.

Cons

There are no downsides to mention. Creatio CRM makes everything incredibly simple and user-friendly.

“Recommended

Pros

The team at customer service quickly finds a solution and is always willing to help with anything.

Cons

It's challenging to revert here after making any initial changes.

“Top Notch CRM

Pros

I appreciate the ease of use and the ability to quickly learn how to customize the solution myself instead of relying on a super technical resource.

Cons

Originally, the UI seemed a bit outdated, but with the new Freedom UI, it now feels like a cutting-edge CRM.

“Review about Creatio CRM

Pros

I am impressed with its capabilities and ease of use.

Cons

It's difficult to dislike something that simplifies your life.

“Impressive, user friendly CRM tool that streamlines your sales process in no time!

Pros

It's easy to customize, fully integrated, and has ongoing development with a great support team!

Cons

We haven't encountered any cons. Our experience has been entirely positive.

“Version Updates Cause Issues

Pros

At this moment, I can't think of many aspects to mention or critique. If anything, it just speaks to how seamlessly the platform integrates into our daily operations, making it difficult to pinpoint any significant drawbacks or additional features that we might need. The overall experience has been quite satisfactory, leaving me with little to add.

Cons

We've had issues with version updates affecting our apps, and the Freedom UI appearing unexpectedly for clients despite deactivation. Creatio Support hasn't been very helpful; it often takes several explanations for them to understand.

“Great platform, easy to navigate.

Pros

It's clear to navigate and has a great user experience. It's also very customizable. I can create anything in the folders, types, customers, etc.

Cons

Occasionally, we've faced issues with the scheduled emails feature. For some reason, emails didn't send as expected. Overall, though, we don't have much to complain about.

“Solid, Comprehensive, but Not Perfect

Pros

There are lots of advanced features available, and I can customize the dashboards however I like. Great overall for daily CRM users.

Cons

Loading times can be lengthy, and navigating through all the features can be confusing. If you only use the CRM once a week, it might be challenging. Daily users, however, will likely grasp the interface quicker. While no CRM is perfect, Creatio could definitely enhance its user interface.

“The Perfect Business CRM Solution For Business

Pros

Creatio CRM comes with the best CRM features and is very capable when it comes to lead tracking and management. To make marketing easy, it features top email marketing capabilities and is also good as a sales force automation solution.

Cons

I haven't encountered any major concerns with Creatio CRM.

“Creatio has everything we need

Pros

The standout features include automation tools and seamless integrations with other applications. Creatio also deserves praise for its proactive approach to customer feedback, continuously adapting and improving their platform based on user suggestions, which is truly outstanding.

Cons

The platform offers extensive options for customization, integrating third-party applications, and managing data. However, this breadth of functionality can be overwhelming for beginners. Figuring out where to start and how to fully utilize the tool's capabilities can be challenging due to the numerous features.

“Great for productivity improvement!

Pros

This tool has been instrumental in substantially enhancing my productivity and fostering stronger collaboration within my team. It has effectively facilitated the consolidation of our projects, even with geographically dispersed team members. Moreover, it has provided us with a clearer and more definitive understanding of our strategic trajectory. All in all, it has proven to be a game-changer for our workflows.

Cons

Having more pre-built and modular modules would greatly simplify user adoption. We understand that Creatio's team is actively working on this.

“A tool to manage data and clients relationship

Pros

Creatio is a remarkable platform that greatly helps contact center agents in streamlining their daily tasks, providing better service to clients, and ultimately boosting client satisfaction. Also, they offer a variety of valuable Marketplace solutions to extend Creatio's capabilities.

Cons

There isn't much to dislike. It might take non-technical users some time to learn the platform, but once you're familiar, you won't want to switch to another product.

“Great tool for sales forecasting and operations

Pros

I likethe customization options and the remarkable improvement in the accuracy of our sales forecasting. Dashboards have significantly enhanced our visibility and helped us better align with different units.

Cons

We successfully implemented everything within a couple of months, although we faced some challenges along the way. The no-code functionality allowed us to find quick and flexible solutions.

“A tool for deep business insights and analytics

Pros

Creatio provides a bunch of pre-configured workflow templates, most of which align closely with our requirements, helping us significantly streamline our operations. This level of efficiency is of utmost importance in the fast-paced world of financial markets. The most outstanding features are Creatio's customization capabilities, sales forecast tools, and easily adjustable dashboards.

Cons

While I encountered a few minor bugs, the responsive Creatio support team promptly fixed these issues, often through regular bi-weekly updates.

“Multifuntional customizable tool that helps organize and facilitate daily business routine

Pros

I enjoy using Creatio; it has a quite intuitive user interface and introduces a lot of possibilities to be customized according to the specific needs of my business.

Cons

Like any software, we sometimes encounter issues, but these are minor and don't overshadow our overall positive feedback about the product.

“A usefull marketing automation tool from first glance

Pros

The campaign feature within Creatio has been impressive, allowing me to execute even the most complex campaigns effortlessly, all while providing comprehensive insights into customer behaviors with just a few clicks.

Cons

I'm still getting used to the system, so I don't have many dislikes to mention. The onboarding process seems smooth and clear so far.

“A highly efficient platform with a bunch of pre-built solutions

Pros

I found everything to be impressive, from the intuitive interface to the smooth data synchronization across multiple customer-facing applications. Creatio offers effective tools for lead and opportunity management, covering the entire journey from lead generation to opportunity closure. The scoring mechanisms are particularly valuable, helping to prioritize crucial leads, and the forecasting tools prove highly efficient for strategic planning.

Cons

No-code tools are very user-friendly. However, our team needed training to fill gaps in our business process management knowledge. For creating really complex apps, IT team support is still necessary, though this might be specific to our industry.

“Ready-made solution for large-scale business

Pros

The seamless integration of ready-made modules and workflows allows me to create any customized solutions, minimizing the requirement for extensive engagement from the technical team.

Cons

I haven't come across any significant issues personally.

“Creatio CRM

Pros

I genuinely value the capability to tailor the setup, processes, and automations to fit the specific needs of our business. This level of customization allows us to fine-tune the platform to our unique requirements, ensuring that it aligns perfectly with our operational goals and workflows. The flexibility to adjust and optimize these elements has been incredibly beneficial, enhancing our overall efficiency and effectiveness.

Cons

There could be improvements in how some client communications are displayed.

“learning and satisfaction of successful use :)

Pros

By getting to know this software, I have learned to identify and become familiar with its functionality. It can be hard work, but by striving and engaging, I have grown fond of it and fallen in love with Creatio. By understanding it, I have discovered everything that can be done with Creatio. Thank you very much for designing, developing, and building such an excellent product.

Cons

I've noticed that response times can be slow, especially when making changes. It seems everything compiles at the time of change, and understanding dependencies can be complex, leading to errors. Better documentation could help clarify these issues.