Dealership Performance 360 Reviews

“If I could give zero stars, I would.

Pros

None that outweigh the frustration of using it long-term. Early on, it seems like it has potential—but that fades quickly. Basic CRM functions exist (lead entry, customer notes, task reminders), but they are buried under layers of unnecessary complexity. If you never need support, never plan to leave, and never need clean reporting, you might survive using it. (That’s truly the only honest list of pros after years of paying for this platform.)

Cons

Outrageous pricing for what you get. You’re paying premium CRM rates for a platform that feels a decade behind modern standards. Customer service is virtually nonexistent. Emails go unanswered, support tickets vanish, and follow-through is almost laughably bad. Extremely confusing, overbuilt, poorly structured UI. Every simple task takes multiple steps, reporting is convoluted, and nothing flows intuitively. They hold your data hostage when you try to leave. The moment you cancel, suddenly your access becomes restricted, delayed, or impossible—forcing you to pay for additional months just to retrieve your own information. Zero loyalty to long-term customers. After paying close to six figures over the years, I expected at least a baseline level of respect or communication. Instead, silence. Completely unreliable lead handling. I ended up unable to get my new leads sent to me in any meaningful, usable format for weeks. Feels like a trap, not a tool. A CRM should help your business grow—not actively hinder it or create operational chaos.