Internet, 101-500 employees
Less than a year
“A feature packed tool and cost effective”
Pros
Ticket assignment is incredibly simple; I appreciate having all my tickets from different platforms consolidated in one place.
Cons
Sometimes, navigating the tool is not very intuitive. It could be refined to enhance the user experience.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Consumer Goods, 500+ employees
More than a year
“Customer Service”
Pros
a) Comprehensive features covering the entire lifecycle of after-sales service processes b) Optimized for mobile devices c) Cloud-based solution suitable for small, medium, and large enterprises d) Flexible solution that can be customized e) Able to scale to accommodate double the users within a month f)
Cons
a) The time taken to develop or customize solutions is excessively long. b) There's a drain of developer talent. c) The reliability of the features is questionable. d) Support levels need to be reduced. e) The structure is robust but lacks configurable solutions.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Hospital & Health Care, 101-500 employees
More than a year
“overall good app for crm”
Pros
Having location-based customer information allows me to plan effectively.
Cons
There's no option to filter customers by city or state.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Consumer Services, 500+ employees
Less than a year
“About Kapture”
Pros
This management system integrates everything into one software, including social media, contact center, and emails.
Cons
The problem frequently recurs, making it a persistent technical issue that we encounter on a regular basis.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Apparel & Fashion, 500+ employees
More than a year
“Kapture Help desk tool working”
Pros
It's easy to use, and dedicated support is always available for my account.
Cons
Developing new features is frustratingly slow; even basic features take a long time to complete.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Biotechnology, 101-500 employees
More than a year
“Kapture using review”
Pros
Incorporating this into my daily routine and generating tickets has helped me track machine breakdowns and receive backend support, which I really appreciate.
Cons
Occasionally, it closes on its own, requiring us to re-enter the details.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Computer Software, 11-50 employees
Less than 6 months
“An Average one”
Pros
The pricing is highly competitive. 2. The reporting features are excellent. 3. The support provided is reliable.
Cons
The UI/UX holds the product back.It lacks ease of use.Integrations could be improved.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Computer Games, 101-500 employees
Less than 6 months
“Very good quality CRM”
Pros
The best part for me is the reminder and lead management capabilities, along with the ability to tag leads.
Cons
Navigating the tool can be somewhat challenging for newcomers; there is room for improvement to make it more user-friendly and intuitive, especially for those using it for the first time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 11-50 employees
More than a year
“CRM Review”
Pros
Managing tickets used to be a headache for us, but Kapture CRM has streamlined our workflow with its self-service portal and omnichannel presence. Today, we have no ticket backlogs and higher customer satisfaction, thanks to them.
Cons
I haven't noticed anything specific during my interactions with the Kapture team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
Less than a year
“Never do business with Kapture CRM”
Pros
Honestly, there's nothing good to say; the UI is terrible. They don't seem to understand what a dashboard should be. Zoho and Freshworks offer much better UI designs. They claim to have all these features but fail to deliver any.
Cons
Our experience with them was extremely negative, and this review reflects our honest account of the ordeal.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Leisure Travel & Tourism, 11-50 employees
Less than a year
“absolute Mess”
Pros
The marketing campaign appeared quite impressive, showcasing a high degree of customization tailored to various needs and preferences.
Cons
The implementation was chaotic; they struggled with minor changes, workflows were constantly disrupted, and their team changed frequently. In the end, we received an unusable system with incorrect workflows and no usable data.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Marketing and Advertising, 51-100 employees
More than a year
“Nice experience”
Pros
The chat system has significantly improved my ticket resolution rate and shows promise in lead generation as well.
Cons
I wish there were more options in the chat templates. Also, I would have preferred if Kapture offered telephony integration instead of requiring us to find another vendor for it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Transportation/Trucking/Railroad, 101-500 employees
Less than 6 months
“Best Software”
Pros
Excellent. I've been using it for a year now and wanted to leave a review. I highly recommend it.
Cons
The contact center management is excellent; my ticket resolution rate has improved, and the analytics reports have been invaluable for training my support team to meet our standards. I'm impressed with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Animation, 11-50 employees
Less than a year
“excellentt”
Pros
As a sales manager, being able to monitor my sales team's field locations has been very helpful thanks to this software.
Cons
Occasionally, attendance is not recorded due to a minor bug, but it has been fixed and hasn't recurred since.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 500+ employees
Less than a year
“best for any business”
Pros
It provides a single platform to manage clients, vendors, and all activities with various features that suit our needs. The interface is very intuitive and easy to use. Plus, we've been able to customize it extensively.
Cons
The CRM is solid, but it takes some time to grasp its flow and get accustomed to it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 500+ employees
Less than a year
“Best in the Industry”
Pros
The platform is pleasant and very intuitive; what I liked most is the robust support desk and the many unique features it offers. Overall, it's a great product that I would definitely recommend.
Cons
Here's our candid feedback. During our experience, the team at Kapture CRM made false promises, backtracked on commitments, dodged questions, and ignored our emails. Even though they failed to deliver any services, they refused a refund, citing work done that they couldn't reimburse for.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Not Specified, N/A employees
Free Trial
“Nice and Easy”
Pros
The API is great, and the interface is easy to navigate. Overall, my experience has been very positive.
Cons
The quality of customer service is very poor.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10