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Kapture CRM helps automate various business processes, including sales, distribution, customer service, marketing, and collections by offering a centralized control of pre-sale activities. While the user interface could be improved for a better user experience, the reporting and integration options are unmatched.

Kapture CRM Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

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What is Kapture CRM?

Kapture CRM, formerly known as Kapture CX, helps automate various business processes, including sales, distribution, customer service, marketing, and collections by offering centralized control of pre-sale activities. While the user interface could be improved for a better user experience, the reporting and integration options are unmatched.

Kapture CRM is an enterprise-grade Cloud CRM platform to streamline your customer support and sales operations. Available on web & app. With omnichannel support, knowledgebase & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churns 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help to build sustainable relationships with customers.

For a custom Kapture CRM price quote, contact us right away!

Kapture has rich API integrations that cater to the extensive needs of businesses which creates new avenues to expand and grow. Businesses can manage a large influx of leads, provide a smooth customer experience and improve sales drastically.

Kapture CRM has ready-to-use industry-specific configurations that can be applied to Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, Service Professionals, Large Enterprises, FMCG, and Cruise Industry.

Discover Kapture CRM features in more detail by setting up your free demo today.

Kapture works with customers who are looking for a product that is 80% out-of-the-box and is then customizable as per their ever-evolving needs. We have our presence in over 12 countries and serves more than 500 companies.

Need assistance determining if Kapture CRM is the best choice? Call (661) 384-7070. 

Pros and Cons of Kapture CRM

Pros

  • Self-service portal and omnichannel presence make it easy to manage ticket backlog
  • Detailed reporting and smooth integrations are significant advantages
  • Effortless CX and CS support with easy conversations in Kapture CX

Cons

  • Reports take longer to download when multiple are queued as per user reviews
  • Dashboards need improvement to better align with user requirement

Kapture CRM Reviews

Overall Rating

4.2

37 Review(s)

Rating Distribution

5

star

(20)

4

star

(9)

3

star

(6)

2

star

1

star

(2)

February 2024

An Expert Analysis

Raushan

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Kapture is incredibly useful and straightforward to use. It makes time management and data tracking easy, and the customer support is exceptionally courteous and responsive.

Cons

I find the Kapture dashboard incredibly useful for my daily tasks, providing a comfortable workspace and helping me effectively manage my time.

February 2024

Helped in thorough ticket management

Divyanshi

Computer Software

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I find ticket handling a breeze with this software. It's cost-effective and has a well-organized architecture for managing client tickets.

Cons

The user interface could use some enhancements to ensure a smoother and more intuitive experience for me.

September 2022

Regarding the usablity of kapture

Manisha Kumari

E-Learning

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

Pros

The features are highly impactful for me. I can receive daily reports of queries via email, call, and chat. The integration with my operator is also very useful.

Cons

Despite having a reliable internet connection, there are occasional slowdowns. However, I'm impressed by how seamlessly Kapture integrates with my existing systems.

View All 37 Reviews

Frequently Asked Questions

Yes, the software offers an API.