Kapture CRM Features, Demo, Reviews & Get Pricing

Name: Kapture CRM
Rating: 4.2 (37 reviews)

Last Updated Nov 6, 2025

Overview

Kapture CRM helps automate various business processes, including sales, distribution, customer service, marketing, and collections by offering a centralized control of pre-sale activities. While the user interface could be improved for a better user experience, the reporting and integration options are unmatched.

Overall Rating

Based on 37 users reviews

4.2

All Reviews

Rating Distribution

Positive

78%

Neutral

16%

Negative

Starting Price

Custom

Product Snapshot

Kapture CRM Specifications

Contact Management
Lead Management
Opportunity Management
Sales Forecasting
Customer Communication Tracking
Email Integration
Customer Segmentation
Deal Pipeline Management
Customer Service/Support
Social Media Integration

View All Specifications

What is Kapture CRM?

Kapture CRM, formerly known as Kapture CX, helps automate various business processes, including sales, distribution, customer service, marketing, and collections by offering centralized control of pre-sale activities. While the user interface could be improved for a better user experience, the reporting and integration options are unmatched.

Kapture CRM is an enterprise-grade Cloud CRM platform to streamline your customer support and sales operations. Available on web & app. With omnichannel support, knowledgebase & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churns 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help to build sustainable relationships with customers.

For a custom Kapture CRM price quote, contact us right away!

Kapture has rich API integrations that cater to the extensive needs of businesses which creates new avenues to expand and grow. Businesses can manage a large influx of leads, provide a smooth customer experience and improve sales drastically.

Kapture CRM has ready-to-use industry-specific configurations that can be applied to Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, Service Professionals, Large Enterprises, FMCG, and Cruise Industry.

Discover Kapture CRM features in more detail by setting up your free demo today.

Kapture works with customers who are looking for a product that is 80% out-of-the-box and is then customizable as per their ever-evolving needs. We have our presence in over 12 countries and serves more than 500 companies.

Need assistance determining if Kapture CRM is the best choice? Call (661) 384-7070.

Pros And Cons of Kapture CRM

A quick look at Kapture CRM's strengths and weaknesses to
help you decide if it's the right fit

Pros

Self-service portal and omnichannel presence make it easy to manage ticket backlog
Detailed reporting and smooth integrations are significant advantages
Effortless CX and CS support with easy conversations in Kapture CX

Cons

Reports take longer to download when multiple are queued as per user reviews
Dashboards need improvement to better align with user requirement

Kapture CRM Reviews

Insights from real users on Kapture CRM’s features,
performance, and overall experience.

Total 37 reviews

4.2

All reviews are from verified customers

Rating Distribution

Stars

54%

Stars

24%

Stars

16%

Stars

Share your experience

Raushan

IT, 101-500 employees

More than a year

5.0

February 2024

“An Expert Analysis”

Pros

Kapture is incredibly useful and straightforward to use. It makes time management and data tracking easy, and the customer support is exceptionally courteous and responsive.

Cons

I find the Kapture dashboard incredibly useful for my daily tasks, providing a comfortable workspace and helping me effectively manage my time.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Divyanshi

IT, 101-500 employees

Less than a year

5.0

February 2024

“Helped in thorough ticket management”

Pros

I find ticket handling a breeze with this software. It's cost-effective and has a well-organized architecture for managing client tickets.

Cons

The user interface could use some enhancements to ensure a smoother and more intuitive experience for me.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Manisha Kumari

E-Learning, 500+ employees

More than a year

5.0

September 2022

“Regarding the usablity of kapture”

Pros

The features are highly impactful for me. I can receive daily reports of queries via email, call, and chat. The integration with my operator is also very useful.

Cons

Despite having a reliable internet connection, there are occasional slowdowns. However, I'm impressed by how seamlessly Kapture integrates with my existing systems.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 37 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Kapture CRM offer an API?

Yes, the software offers an API.

What language does Kapture CRM support?

Kapture CRM supports English language.

What other apps does Kapture CRM integrate with?

The software offers integration with various third-party applications across different industries. These apps include Zoho, HubSpot, Salesforce, Genesys, Meta, X, Shopify, PayU, Dynamics 365, and many more.

Does Kapture CRM offer a mobile app?

Yes, the software offers a mobile app.

What types of pricing plans does Kapture CRM offer?

The software offers three pricing tiers, Essential, Professional, and Enterprise, each with a custom pricing option. To get personalized Kapture pricing, contact us right away!

Who are the typical users of Kapture CRM?

Kapture CRM caters to the following industries and sectors: Retail, E-Commerce, Consumer durables, Travel, Energy And Utilities.