Last Updated Nov 6, 2025
Overview
Overall Rating
Based on 37 users reviews
4.2
Rating Distribution
Positive
78%
Neutral
16%
Negative
5%
Starting Price
Custom
Top Recommended Software
Pros And Cons of Kapture CRM
Pros
Self-service portal and omnichannel presence make it easy to manage ticket backlog
Detailed reporting and smooth integrations are significant advantages
Effortless CX and CS support with easy conversations in Kapture CX
Cons
Reports take longer to download when multiple are queued as per user reviews
Dashboards need improvement to better align with user requirement
Frequently Asked Questions
Yes, the software offers an API.
Kapture CRM supports English language.
The software offers integration with various third-party applications across different industries. These apps include Zoho, HubSpot, Salesforce, Genesys, Meta, X, Shopify, PayU, Dynamics 365, and many more.
Yes, the software offers a mobile app.
The software offers three pricing tiers, Essential, Professional, and Enterprise, each with a custom pricing option. To get personalized Kapture pricing, contact us right away!
Kapture CRM caters to the following industries and sectors: Retail, E-Commerce, Consumer durables, Travel, Energy And Utilities.