Kapture CRM Reviews

“Helped in thorough ticket management

Pros

I find ticket handling a breeze with this software. It's cost-effective and has a well-organized architecture for managing client tickets.

Cons

The user interface could use some enhancements to ensure a smoother and more intuitive experience for me.

“An Expert Analysis

Pros

Kapture is incredibly useful and straightforward to use. It makes time management and data tracking easy, and the customer support is exceptionally courteous and responsive.

Cons

I find the Kapture dashboard incredibly useful for my daily tasks, providing a comfortable workspace and helping me effectively manage my time.

“It is a very feasible product

Pros

The product is simple for me to use. It's reliable, easy to understand, and highly functional.

Cons

It's often unclear who initiated an open ticket when multiple agents are involved.

“Sweet and simple

Pros

I appreciate the email structure and format. It's easy for me to track any mail with ticket numbers and follow up accordingly.

Cons

Sometimes our server experiences downtime, but I appreciate how promptly Kapture's support team responds to resolve issues.

“Sweet and simple

Pros

The software is incredibly simple and easy to use, and it offers a great deal of flexibility that allows me to customize it precisely according to my unique needs and preferences. This adaptability ensures that I can tailor the software to fit my specific requirements, making my workflow much more efficient and enjoyable.

Cons

When I input an incorrect email address, the system gets stuck and requires a refresh, causing delays.

“Regarding the usablity of kapture

Pros

The features are highly impactful for me. I can receive daily reports of queries via email, call, and chat. The integration with my operator is also very useful.

Cons

Despite having a reliable internet connection, there are occasional slowdowns. However, I'm impressed by how seamlessly Kapture integrates with my existing systems.

“Simple and Sweet

Pros

For me, the most important aspect is the ability to segment and provide customized individual access, making it overall very simple and customizable.

Cons

Enhancing support services should be a priority; there are instances where relevant emails in CC fail to generate tickets.

“Most customizable CRM in the market

Pros

I value its multiple third-party integration capabilities, custom workflows, and solutions for various business use cases.

Cons

There are occasional issues with chat responsiveness, which can slow down communication.

“Kapture CRM

Pros

I truly like every aspect of this software. The tabs are well-organized, the homepage is intuitive and user-friendly, and the descriptions are clear and informative. Each of these elements contributes to a seamless and efficient user experience that enhances my overall productivity.

Cons

The platform is designed to be user-friendly, making it accessible for anyone to learn and use effectively.

“Easy to use

Pros

It's simple for me to use and comes with excellent customer service at an affordable price.

Cons

Some features could benefit from clearer explanations and simplification to improve usability.

“Review

Pros

I love the flexibility and support from the Kapture team.

Cons

I'm currently exploring how Kapture can integrate into our agents' daily workflows to enhance efficiency.

“Kapture CRM Benefits

Pros

The product is simple to use, allowing me to perform multiple tasks in one software and close bulk tickets in one go.

Cons

One area of concern is the time it takes to close individual tickets, which could be optimized for faster resolutions.

“Good but can be a beter

Pros

I can manage multiple emails under one chain and appreciate the new ticket interface.

Cons

I've identified several areas for improvement: ensuring merged case subject lines retain original titles, allowing file attachments with any filename format, displaying response times prominently on assigned cases, providing convenient note-taking features in a chat-like format on the interface, enabling email ID editing options, optimizing response times for quicker actions, facilitating email attachments, and ensuring timely closure of tickets upon case resolution.

“Best CRM for any Company

Pros

The contact management data and timely reports very easy to understand and operate. The information is presented clearly, making it simple for me to navigate and utilize effectively. This user-friendly approach allows me to manage my tasks efficiently and stay on top of important details without any hassle.

Cons

There's sometimes a delay when navigating between different pages within the platform.

“Kapture Feedback from Adret

Pros

I think Kapture is a decent tool for managing a helpdesk team.

Cons

I have noticed that Instagram ad comments aren't always visible, and accessing automation features isn't straightforward.

“Feature Packed and One stop solution for all the customer support.

Pros

It's easy for me to use and understand. It connects all other platforms in one place.

Cons

While generally stable, the software does experience occasional downtime.

“Kapture Review

Pros

The queue alignment is excellent, making it easy for me to manage and prioritize tasks effectively. The combination of these features ensures a smooth and organized workflow, enhancing my overall productivity and user experience.

Cons

our workflow is disrupted by intermittent technical issues that hinder our productivity and efficiency. These occasional challenges can pose setbacks, requiring us to navigate through disruptions that impact our day-to-day operations.

“Great tool for customer support

Pros

The reporting and integration ease are some of the best features. I've linked our emails, calls, and social media accounts with Kapture, and they work smoothly.

Cons

The integration with LinkedIn has encountered some challenges, but efforts are underway to resolve these issues.

“User friendly tool for customer support.

Pros

The ticketing system, along with the option to send emails side by side, makes it easy for me to search for tickets and customers.

Cons

It would be beneficial to prevent side conversations from automatically generating new tickets, reducing unnecessary workload.

“Attendance

Pros

I use it to track employee attendance and generate monthly attendance reports.

Cons

Despite notifying the team over a year ago, the timeout function still hasn't been resolved, which impacts our operational efficiency.

“A feature packed tool and cost effective

Pros

Ticket assignment is incredibly simple; I appreciate having all my tickets from different platforms consolidated in one place.

Cons

Sometimes, navigating the tool is not very intuitive. It could be refined to enhance the user experience.

“Customer Service

Pros

a) Comprehensive features covering the entire lifecycle of after-sales service processes b) Optimized for mobile devices c) Cloud-based solution suitable for small, medium, and large enterprises d) Flexible solution that can be customized e) Able to scale to accommodate double the users within a month f)

Cons

a) The time taken to develop or customize solutions is excessively long. b) There's a drain of developer talent. c) The reliability of the features is questionable. d) Support levels need to be reduced. e) The structure is robust but lacks configurable solutions.

“overall good app for crm

Pros

Having location-based customer information allows me to plan effectively.

Cons

There's no option to filter customers by city or state.

“About Kapture

Pros

This management system integrates everything into one software, including social media, contact center, and emails.

Cons

The problem frequently recurs, making it a persistent technical issue that we encounter on a regular basis.

“Kapture Help desk tool working

Pros

It's easy to use, and dedicated support is always available for my account.

Cons

Developing new features is frustratingly slow; even basic features take a long time to complete.

“Kapture using review

Pros

Incorporating this into my daily routine and generating tickets has helped me track machine breakdowns and receive backend support, which I really appreciate.

Cons

Occasionally, it closes on its own, requiring us to re-enter the details.

“An Average one

Pros

The pricing is highly competitive. 2. The reporting features are excellent. 3. The support provided is reliable.

Cons

The UI/UX holds the product back.It lacks ease of use.Integrations could be improved.

“Very good quality CRM

Pros

The best part for me is the reminder and lead management capabilities, along with the ability to tag leads.

Cons

Navigating the tool can be somewhat challenging for newcomers; there is room for improvement to make it more user-friendly and intuitive, especially for those using it for the first time.

“CRM Review

Pros

Managing tickets used to be a headache for us, but Kapture CRM has streamlined our workflow with its self-service portal and omnichannel presence. Today, we have no ticket backlogs and higher customer satisfaction, thanks to them.

Cons

I haven't noticed anything specific during my interactions with the Kapture team.

“Never do business with Kapture CRM

Pros

Honestly, there's nothing good to say; the UI is terrible. They don't seem to understand what a dashboard should be. Zoho and Freshworks offer much better UI designs. They claim to have all these features but fail to deliver any.

Cons

Our experience with them was extremely negative, and this review reflects our honest account of the ordeal.

“absolute Mess

Pros

The marketing campaign appeared quite impressive, showcasing a high degree of customization tailored to various needs and preferences.

Cons

The implementation was chaotic; they struggled with minor changes, workflows were constantly disrupted, and their team changed frequently. In the end, we received an unusable system with incorrect workflows and no usable data.

“Nice experience

Pros

The chat system has significantly improved my ticket resolution rate and shows promise in lead generation as well.

Cons

I wish there were more options in the chat templates. Also, I would have preferred if Kapture offered telephony integration instead of requiring us to find another vendor for it.

“Best Software

Pros

Excellent. I've been using it for a year now and wanted to leave a review. I highly recommend it.

Cons

The contact center management is excellent; my ticket resolution rate has improved, and the analytics reports have been invaluable for training my support team to meet our standards. I'm impressed with it.

“excellentt

Pros

As a sales manager, being able to monitor my sales team's field locations has been very helpful thanks to this software.

Cons

Occasionally, attendance is not recorded due to a minor bug, but it has been fixed and hasn't recurred since.

“best for any business

Pros

It provides a single platform to manage clients, vendors, and all activities with various features that suit our needs. The interface is very intuitive and easy to use. Plus, we've been able to customize it extensively.

Cons

The CRM is solid, but it takes some time to grasp its flow and get accustomed to it.

“Best in the Industry

Pros

The platform is pleasant and very intuitive; what I liked most is the robust support desk and the many unique features it offers. Overall, it's a great product that I would definitely recommend.

Cons

Here's our candid feedback. During our experience, the team at Kapture CRM made false promises, backtracked on commitments, dodged questions, and ignored our emails. Even though they failed to deliver any services, they refused a refund, citing work done that they couldn't reimburse for.

“Nice and Easy

Pros

The API is great, and the interface is easy to navigate. Overall, my experience has been very positive.

Cons

The quality of customer service is very poor.