Information Technology and Services, 500+ employees
Less than a year
“Dependable and simple”
Pros
I am really impressed by the powerful features of Vonage Contact Center. As it is simple to use and dependable.
Cons
Honestly I don't have any issues with it at all. As it has been outstanding for us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
Less than a year
“Decent option”
Pros
The installation is quick, the management is secure and the product's performance and reliability are outstanding. Plus I like that it integrates easily with any ticketing tool without much hassle.
Cons
It is a bit more expensive than I expected. Also the features are limited and the call quality needs some improvement.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Apparel & Fashion, 500+ employees
More than a year
“Our favorite software for calls”
Pros
For agents this system is pretty easy to use from day one with no learning curve. Also I like that it allows calls to be easily received, answered, transferred and recorded.
Cons
Occasionally it crashes which can be really frustrating. And sometimes you cannot answer calls or you lose visibility of the information. Also it is tough to fix and I risk losing important data.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Staffing and Recruiting, 500+ employees
Less than a year
“Just perfect!”
Pros
I mostly use this software for making calls and conducting business. And in this specific area it works the best for me.
Cons
There is nothing much that I dislike about this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Law Practice, 1-10 employees
More than a year
“Not what I expected it to be”
Pros
One thing I really like is that how simple it is to make a call and leave a message when I have an issue.
Cons
I frequently call but I do not get any responses, so the issues I am facing just keep staying.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Computer Software, 51-100 employees
Less than a year
“Works pretty good”
Pros
It is fairly easy to use. The API is also simple with great documentation. Plus the thing I like the most is that it covers almost everything needed for real time video/audio communication and offers flexibility when creating the final video layout.
Cons
One thing I noticed is that it does not support portrait mode very well. Since portrait mode is a key feature for our application we had to switch to another service because of this limitation.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Retail, 101-500 employees
More than a year
“Does what it promised”
Pros
Vonage is pretty user friendly especially if you have a team of 20 to 30 people. And I find it a great tool for businesses on a budget and offers amazing value.
Cons
The only drawback with it is the cloud storage for recordings. However let me tell you that you can get additional storage if you are willing to pay extra.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
9
Education Management, 500+ employees
More than a year
“Quite complex but integrates well with Salesforce”
Pros
The routing features are simply the best especially when integrated with Salesforce. Plus it is packed with advanced tools that are proven very beneficial for us.
Cons
It is not the most user friendly system and making changes or implementing updates takes a lot of time. Also I find it difficult for managers to manage their own call centers and make adjustments without relying on IT support.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
8
Functionality
7
Telecommunications, 1-10 employees
More than a year
“Good for SMB contact centers”
Pros
It is a strong and simple solution that gets the job done. What I really like is how easy it is to customize especially when it comes to sending SMS and using other features through Nexmo. You can also customize it to fit your needs without much hassle which makes it pretty useful for different types of projects.
Cons
Well it is not the best choice for large scale deployments since it does not offer the same availability and scalability as Avaya.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
4