Last Updated
Overview
NewVoiceMedia combines AI, omnichannel routing, and CRM integration to help businesses deliver faster, more personal customer service. Its depth means initial setup takes time, but the payoff is powerful. For mid-size to enterprise teams aiming to centralize communications, it’s a proven solution that works as hard as your people do.
Overall Rating
Based on 9 users reviews
4
Rating Distribution
Positive
67%
Neutral
33%
Negative
0%
Starting Price
Custom
NewVoiceMedia Specifications
- Contact Management
- Customer Communication Tracking
- Deal Pipeline Management
- Mobile CRM
What Is NewVoiceMedia?
NewVoiceMedia, now part of Vonage Contact Center, is a cloud-based customer engagement platform built for sales and support teams. It integrates deeply with customer relationship management (CRM) platforms like Salesforce to streamline communication with customers across voice, chat, email, and social channels.
While it focuses heavily on omnichannel routing and automation, its system is highly detailed and designed for comprehensive communication. For mid-size and enterprise-level businesses looking to unify CRM and telephony, NewVoiceMedia offers strong AI-driven tools and real-time customer insights.
NewVoiceMedia Pricing
Businesses can choose from the following NewVoiceMedia price plans:
- Priority
- Premium
NewVoiceMedia Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Zendesk Sell
- ServiceNow
- Microsoft 365 Software
Who Is NewVoiceMedia For?
NewVoiceMedia software is ideal for a wide range of industries and sectors, including:
- Retail
- Healthcare
- Financial services
- Travel and hospitality
- Insurance
- Education
Is NewVoiceMedia Right For You?
NewVoiceMedia is designed for organizations seeking a Salesforce-integrated cloud contact center with strong omnichannel capabilities. If your business relies on voice, email, chat, or SMS to engage customers, this platform may be worth considering. Its AI-driven tools and automation features can help improve responsiveness and boost agent performance.
Still doubtful if NewVoiceMedia is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
NewVoiceMedia Features
AI Virtual Assistant
NewVoiceMedia’s ‘AI Virtual Assistant’ helps customers resolve routine queries through natural language processing. It supports intelligent self-service, reducing the load on human agents and speeding up response times. The assistant understands context and intent, improving the overall customer journey by offering quick, automated solutions without compromising personalization.
Omnichannel Engagement
The platform supports communication across multiple channels—including voice, chat, SMS, video, email, and social media, so your team can interact with customers on their preferred platform. This approach enhances responsiveness, improves satisfaction, and creates a consistent customer experience across all touchpoints, no matter the channel.
Automatic Call Distribution (ACD)
This feature provides intelligent route calls based on agent skills and availability, ensuring that customers connect with the most qualified team member. This improves first-call resolution rates, reduces wait times, and enhances customer satisfaction. The system also helps balance workloads across your support team for optimal performance.
Recordings And Quality Management
The platform enables comprehensive call recording and integrated quality management tools. Supervisors can easily review both inbound and outbound calls to assess performance, identify training needs, and ensure compliance. These recordings are accessible through Salesforce, enabling streamlined coaching, feedback, and documentation for improved customer service quality.
Pros And Cons of NewVoiceMedia
Pros
Easy to use interface
Real-time reporting enhances engagement insights
Unified client engagement across all channels
Cons
Setup process can be time-consuming
Teams may require initial training
NewVoiceMedia Reviews
Total 9 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars33%
3
Stars33%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 500+ employees
Less than a year
“Dependable and simple”
Pros
I am really impressed by the powerful features of Vonage Contact Center. As it is simple to use and dependable.
Cons
Honestly I don't have any issues with it at all. As it has been outstanding for us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
Less than a year
“Decent option”
Pros
The installation is quick, the management is secure and the product's performance and reliability are outstanding. Plus I like that it integrates easily with any ticketing tool without much hassle.
Cons
It is a bit more expensive than I expected. Also the features are limited and the call quality needs some improvement.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Apparel & Fashion, 500+ employees
More than a year
“Our favorite software for calls”
Pros
For agents this system is pretty easy to use from day one with no learning curve. Also I like that it allows calls to be easily received, answered, transferred and recorded.
Cons
Occasionally it crashes which can be really frustrating. And sometimes you cannot answer calls or you lose visibility of the information. Also it is tough to fix and I risk losing important data.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Frequently Asked Questions
What level of support does NewVoiceMedia offer?
NewVoiceMedia offers support via a customer portal.
What language does NewVoiceMedia support?
The primary interface is in English, but the system offers multi-language support via translations APIs.
Who are the typical users of NewVoiceMedia?
Typical users who benefit from NewVoiceMedia features include businesses across various industries and sectors, such as retail, healthcare, financial services, hospitality, insurance education, technology, and the public sector.
What types of pricing plans does NewVoiceMedia offer?
NewVoiceMedia offers two pricing plans, Priority and Premium, both available on custom pricing. Contact us for a detailed NewVoiceMedia cost estimate.
What other apps does NewVoiceMedia integrate with?
Though primarily integrated with Salesforce, the system integrates with Zendesk, Microsoft 365, and ServiceNow.
Does NewVoiceMedia have a mobile app?
Yes, it offers mobile access through the Vonage business app.
Does NewVoiceMedia offer an API?
Yes, NewVoiceMedia offers API access.