Last Updated
Overview
NewVoiceMedia combines AI, omnichannel routing, and CRM integration to help businesses deliver faster, more personal customer service. Its depth means initial setup takes time, but the payoff is powerful. For mid-size to enterprise teams aiming to centralize communications, it’s a proven solution that works as hard as your people do.
Overall Rating
Based on 9 users reviews
4
Rating Distribution
Positive
67%
Neutral
33%
Negative
0%
Starting Price
Custom
NewVoiceMedia Specifications
Contact Management
Customer Communication Tracking
Deal Pipeline Management
Mobile CRM
What Is NewVoiceMedia?
NewVoiceMedia, now part of Vonage Contact Center, is a cloud-based customer engagement platform built for sales and support teams. It integrates deeply with customer relationship management (CRM) platforms like Salesforce to streamline communication with customers across voice, chat, email, and social channels.
While it focuses heavily on omnichannel routing and automation, its system is highly detailed and designed for comprehensive communication. For mid-size and enterprise-level businesses looking to unify CRM and telephony, NewVoiceMedia offers strong AI-driven tools and real-time customer insights.
NewVoiceMedia Pricing
Businesses can choose from the following NewVoiceMedia price plans:
- Priority
- Premium
NewVoiceMedia Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Zendesk Sell
- ServiceNow
- Microsoft 365 Software
Who Is NewVoiceMedia For?
NewVoiceMedia software is ideal for a wide range of industries and sectors, including:
- Retail
- Healthcare
- Financial services
- Travel and hospitality
- Insurance
- Education
Is NewVoiceMedia Right For You?
NewVoiceMedia is designed for organizations seeking a Salesforce-integrated cloud contact center with strong omnichannel capabilities. If your business relies on voice, email, chat, or SMS to engage customers, this platform may be worth considering. Its AI-driven tools and automation features can help improve responsiveness and boost agent performance.
Still doubtful if NewVoiceMedia is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
NewVoiceMedia Features
NewVoiceMedia’s ‘AI Virtual Assistant’ helps customers resolve routine queries through natural language processing. It supports intelligent self-service, reducing the load on human agents and speeding up response times. The assistant understands context and intent, improving the overall customer journey by offering quick, automated solutions without compromising personalization.
The platform supports communication across multiple channels—including voice, chat, SMS, video, email, and social media, so your team can interact with customers on their preferred platform. This approach enhances responsiveness, improves satisfaction, and creates a consistent customer experience across all touchpoints, no matter the channel.
This feature provides intelligent route calls based on agent skills and availability, ensuring that customers connect with the most qualified team member. This improves first-call resolution rates, reduces wait times, and enhances customer satisfaction. The system also helps balance workloads across your support team for optimal performance.
The platform enables comprehensive call recording and integrated quality management tools. Supervisors can easily review both inbound and outbound calls to assess performance, identify training needs, and ensure compliance. These recordings are accessible through Salesforce, enabling streamlined coaching, feedback, and documentation for improved customer service quality.
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