Qiscus Reviews

“Outstanding for Client Interaction

Pros

I've been working with this omnichannel solution for years now and it's completely changed how we handle customer conversations. The simple integration with WhatsApp, Facebook Messenger and email channels has been absolutely transformative for our operations.

Cons

The setup process was pretty complicated at first, though their support team really helped me get through it without too much difficulty.

“Smooth and Easy interface

Pros

I can quickly upload broadcast messages without spending too much time on it and the interface is really easy to navigate.

Cons

It takes quite a while to generate the Qiscus reports and I really wish the process was faster, waiting around for data slows down my workflow and makes it harder to act quickly on insights.

“Satisfactory Experience Overall

Pros

Customer support responds quickly and they're always there when we need help. The dashboard is really user friendly and includes all the features and information we require.

Cons

The system could really use more features for agents like being able to add customers directly, right now only supervisors can do that which slows things down.

“Great tool with helpful team

Pros

The support team has been incredibly helpful whenever we've run into problems, they're always quick to assist and resolve any issues we come across.

Cons

Weekend support is pretty slow when we really need their help which can be frustrating during time sensitive issues or urgent tasks.

“Best for Business Operations

Pros

This platform really helps my business connect with customers quickly and efficiently. The bot features are a game changer for us since we have 4 branches across different cities, it automatically assigns customers to the right customer service agent at each location. I love the marketing broadcast functionality too. Every month I download the MAU phone numbers and send out promotional campaigns which has actually led to noticeable sales increases. The analytics feature keeps me informed about our business performance month to month.

Cons

The chat reply feature is missing and theres no way to delete customer conversations. Sometimes the bot doesn't understand what Im saying and connects me to the wrong agent. Plus, subscription feels expensive since you cant pay monthly, they only offer quarterly billing. Outbound messages cost too much and conversations have expiration limits that are annoying.

“Easy and useful tool

Pros

The custom button feature is really unique and has been a perfect for our customer service team. With just one click, we can send templates and execute multiple logic functions automatically. The documentation they provide makes integration easy and simple.

Cons

I noticed that the server crashes pretty frequently and we never get any updates from the internal team when it goes down.

“Boosting Customer Service Quality

Pros

I think the interface is really simple and user friendly. Integration with different social media platforms works easily. I appreciate the analytics that help guide our agency's growth and service development. The multi agent functionality lets our whole team collaborate efficiently and respond to customers much faster.

Cons

It felt like the reporting system has some limitations and bugs that require going through email tickets instead of having a more convenient chat option like WhatsApp or live chat. The subscription cost is pretty high for what you get. We also run into issues with expired messages after 24 hours which can be frustrating when trying to follow up on conversations.

“Helpful features and Efficient platform

Pros

I like how clean and simple the interface is, makes everything easy to navigate. The multiagent setup with automatic message distribution to available agents is fantastic for simplifying our chat support and speeding up response times. The built in analytics are very useful and help us track performance effectively.

Cons

Pricing feels pretty steep, particularly for BI broadcast sessions and besides that having chat sessions limited to just 24 hours is really inconvenient. The way CI/BI notifications show up as new chats in conversations gets confusing. With WhatsApp integration, you can't edit or undo messages once they're sent and there's no way to reply directly to specific messages in the thread.

“Easy to use multichannel solution

Pros

Really appreciate how this tool helps manage customer service for educational institutions with lots of students. Two features stand out as perfect for me: First the Assign Chat and Add Agent functions are lifesavers when students contact the wrong department or forget to include their part numbers. It makes redirecting conversations easy for both students and other agents on the team. Second, the Pin Chat Room feature is incredibly useful for flagging student issues that need extended follow up or more complex handling.

Cons

The main issue I have is that conversations expire automatically which means unresolved customer problems just disappear before we can fix them. Also, red notification marks for unread messages show up randomly when I'm replying to customers which gets confusing. Another frustration is the lack of basic features like message replies and delete options, these seem like pretty standard things any messaging platform should have.

“Qiscus Made Everything Much Easier

Pros

The multichat platform feature is very useful since I only need one dashboard to handle tickets from different channels. It really helps with marketing campaigns and increasing brand awareness through the WA API and broadcast features. The support team has been amazing, they're super responsive and always ready to help with any questions or issues I have.

Cons

Wish there was better documentation for the newer features like Q Ticketing, I couldn't find much to study on my own. The team does offer training sessions which is helpful but having actual manuals or written guides would be really useful for reference later on.