Last Updated
Overview
Qiscus offers a unified platform for managing customer conversations across multiple channels like WhatsApp, email, and live chat. Initial setup can be time-consuming, especially for teams without technical support. However, its automation tools and centralized messaging make it effective for streamlining communication and improving response times.
Overall Rating
Based on 10 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Qiscus Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Pipeline Tracking
What Is Qiscus?
Qiscus is a cloud-based omnichannel conversation platform built for teams in sectors like banking and telecom. It serves mid-sized and enterprise businesses by consolidating chats from WhatsApp, Instagram, live chat, and marketplaces into one dashboard. Instead of juggling multiple apps, customer support and sales teams use Qiscus to track leads, share data, and manage high volumes of inquiries—all in real time. It solves common pain points like fragmented messaging, slow response times, and scaling chat operations.
Qiscus Pricing
The vendor offers eight Qiscus price packages:
Omnichannel:
- Startup: $115/month
- Grow: $270/month
- Enterprise: Custom pricing
WhatsApp API Only:
- Marketing Conversation: Meta pricing + $0.0045/message
- Utility Conversation: Meta pricing + $0.0025/message
- Service Conversation: Free
- Authentication Conversation: Custom pricing
WhatsApp Call:
- Inbound: Free
- Outbound: $0.0278/minute
Disclaimer: The pricing is subject to change.
Qiscus Integrations
Qiscus software seamlessly integrates with various applications, including:
- Zendesk
- Salesforce
- Teams
- Slack software
- Shopify software
- Mailchimp software
- Play Store
Who Is Qiscus For?
The software is designed for medium and large-sized organizations across diverse industries and sectors, such as:
- Banking
- Retail
- Healthcare
- Fishery
- IT
- Nonprofits
Is Qiscus Right For You?
Qiscus software helps businesses respond faster, manage high volumes of customer messages in one place, and maintain consistent communication across channels. It improves team collaboration, reduces response errors, and enhances customer satisfaction. Its scalable setup makes it suitable for growing teams handling support, sales, or engagement at scale.
Still not sure if Qiscus is right for you? Our support staff is available at (661) 384-7070 to guide you in making the best decision for your business.
Qiscus Features
Qiscus Omnichannel Chat
This feature aggregates messages from 20+ channels—including WhatsApp, Instagram, live chat, and marketplaces—into a unified dashboard. This simplifies customer support and sales, ensures timely responses through smart agent routing, and enhances team visibility using consolidated analytics. It reduces platform switching and improves handling efficiency.
Qiscus AI
Qiscus features an ‘AI’ tool that automates responses around the clock using intent-driven chatbots and advanced LLMs. It routes complex queries to agents, understands natural language in multiple languages, and safeguards against prompt injection. This ensures consistent, accurate customer engagement with minimal manual intervention.
Qiscus Call Centre
The Qiscus call centre is a cloud-based PBX solution enabling voice and video calls directly through a browser. Agents can record, monitor, and playback calls for coaching and quality control. Integrated with chat, it supports seamless multichannel interactions without added hardware, boosting productivity and streamlining support operations.
Qiscus Agent Copilot
This feature is an AI-assisted tool that refines agent responses through paraphrasing, suggests answers based on internal knowledge, and generates chat summaries for swift handovers. It enhances communication clarity, accelerates response times, and ensures conversational consistency—helping teams maintain professional, informed support across all interactions.
WhatsApp Broadcast
The platform enables bulk messaging via the official WhatsApp Business API, avoiding number blocking. It supports personalized, targeted campaigns with reliable delivery rates, integrated analytics for tracking performance, and easy API/webhook-based integration—making it a scalable, trustworthy way to engage and convert audiences.
Pros And Cons of Qiscus
Pros
Fast and responsive support team
Userfriendly and intuitive dashboard
Reliable performance under heavy loads, according to software users
Cons
Bot responses sometimes misroute queries
Occasional server downtime occurs
Qiscus Reviews
Total 10 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
IT, 101-500 employees
“Outstanding for Client Interaction”
Pros
I've been working with this omnichannel solution for years now and it's completely changed how we handle customer conversations. The simple integration with WhatsApp, Facebook Messenger and email channels has been absolutely transformative for our operations.
Cons
The setup process was pretty complicated at first, though their support team really helped me get through it without too much difficulty.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
“Smooth and Easy interface”
Pros
I can quickly upload broadcast messages without spending too much time on it and the interface is really easy to navigate.
Cons
It takes quite a while to generate the Qiscus reports and I really wish the process was faster, waiting around for data slows down my workflow and makes it harder to act quickly on insights.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Not Specified, 1-10 employees
“Satisfactory Experience Overall”
Pros
Customer support responds quickly and they're always there when we need help. The dashboard is really user friendly and includes all the features and information we require.
Cons
The system could really use more features for agents like being able to add customers directly, right now only supervisors can do that which slows things down.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
Does Qiscus offer an API?
Yes, Qiscus offers an API.
What level of support does Qiscus offer?
Qiscus offers contact forms, FAQs and knowledge base.
What other apps does Qiscus integrate with?
Qiscus integrates with Slack, Teams, Mailchimp, and many others.
What types of pricing plans does Qiscus offer?
Qiscus offers eight pricing packages tailored to different needs. Omnichannel plans start at $115/month for Startup, $270/month for Grow, and custom pricing for Enterprise. WhatsApp API plans are billed per message, with marketing at $0.0045, utility at $0.0025, Service Conversation free, and Authentication Conversation at custom rates. WhatsApp Call charges include free inbound calls and $0.0278/minute for outbound. Request a custom Qiscus cost estimate for ChatBot, CRM, Helpdesk, In-app Chat SDK, and Call Centre solutions.
Does Qiscus have a mobile app?
Yes, Qiscus has a mobile app for both Android and iOS.
Who are the typical users of Qiscus software?
Qiscus is used by retail, banking, IT, fishery and several other industries.
What language does Qiscus support?
Qiscus supports English and Indonesian language.