Last Updated
Overview
Qiscus offers a unified platform for managing customer conversations across multiple channels like WhatsApp, email, and live chat. Initial setup can be time-consuming, especially for teams without technical support. However, its automation tools and centralized messaging make it effective for streamlining communication and improving response times.
Overall Rating
Based on 10 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Qiscus Specifications
Contact Management
Lead Management
Opportunity Management
Sales Pipeline Tracking
What Is Qiscus?
Qiscus is a cloud-based omnichannel conversation platform built for teams in sectors like banking and telecom. It serves mid-sized and enterprise businesses by consolidating chats from WhatsApp, Instagram, live chat, and marketplaces into one dashboard. Instead of juggling multiple apps, customer support and sales teams use Qiscus to track leads, share data, and manage high volumes of inquiries—all in real time. It solves common pain points like fragmented messaging, slow response times, and scaling chat operations.
Qiscus Pricing
The vendor offers eight Qiscus price packages:
Omnichannel:
- Startup: $115/month
- Grow: $270/month
- Enterprise: Custom pricing
WhatsApp API Only:
- Marketing Conversation: Meta pricing + $0.0045/message
- Utility Conversation: Meta pricing + $0.0025/message
- Service Conversation: Free
- Authentication Conversation: Custom pricing
WhatsApp Call:
- Inbound: Free
- Outbound: $0.0278/minute
Disclaimer: The pricing is subject to change.
Qiscus Integrations
Qiscus software seamlessly integrates with various applications, including:
- Zendesk
- Salesforce
- Teams
- Slack software
- Shopify software
- Mailchimp software
- Play Store
Who Is Qiscus For?
The software is designed for medium and large-sized organizations across diverse industries and sectors, such as:
- Banking
- Retail
- Healthcare
- Fishery
- IT
- Nonprofits
Is Qiscus Right For You?
Qiscus software helps businesses respond faster, manage high volumes of customer messages in one place, and maintain consistent communication across channels. It improves team collaboration, reduces response errors, and enhances customer satisfaction. Its scalable setup makes it suitable for growing teams handling support, sales, or engagement at scale.
Still not sure if Qiscus is right for you? Our support staff is available at (661) 384-7070 to guide you in making the best decision for your business.
Qiscus Features
This feature aggregates messages from 20+ channels—including WhatsApp, Instagram, live chat, and marketplaces—into a unified dashboard. This simplifies customer support and sales, ensures timely responses through smart agent routing, and enhances team visibility using consolidated analytics. It reduces platform switching and improves handling efficiency.
Qiscus features an ‘AI’ tool that automates responses around the clock using intent-driven chatbots and advanced LLMs. It routes complex queries to agents, understands natural language in multiple languages, and safeguards against prompt injection. This ensures consistent, accurate customer engagement with minimal manual intervention.
The Qiscus call centre is a cloud-based PBX solution enabling voice and video calls directly through a browser. Agents can record, monitor, and playback calls for coaching and quality control. Integrated with chat, it supports seamless multichannel interactions without added hardware, boosting productivity and streamlining support operations.
This feature is an AI-assisted tool that refines agent responses through paraphrasing, suggests answers based on internal knowledge, and generates chat summaries for swift handovers. It enhances communication clarity, accelerates response times, and ensures conversational consistency—helping teams maintain professional, informed support across all interactions.
The platform enables bulk messaging via the official WhatsApp Business API, avoiding number blocking. It supports personalized, targeted campaigns with reliable delivery rates, integrated analytics for tracking performance, and easy API/webhook-based integration—making it a scalable, trustworthy way to engage and convert audiences.
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