RepairDesk Reviews

“Keeps crashing a lot

Pros

It runs really well as long as nobody's messing around with it. I like that it's packed with a bunch of useful features and since it's web-based, I can use it no matter where I am.

Cons

I honestly can't believe how often things break. I end up wasting so much of my day just going back and forth with support trying to get them to undo whatever mess got created. I'd rather be focusing on my actual business than fixing the same stuff again and again.

“Ideal for phone repairs

Pros

It fits exactly what I needed for booking appointments at my phone repair shop. I don't need anything extra because it just works how I need it to without difficulty.

Cons

I've always had a good experience with their support team. They make it a point to call me up just to double check that everything's working fine which honestly feels really personal and thoughtful.

“Helpful and responsive team

Pros

I've seen the Repairdesk team really listen to what repair shops need. The software has kept growing and getting better ever since I started using it which I think says a lot.

Cons

I did face some problems before especially with how the layout works and how the SMS feature was behaving. But I reached out and the team actually updated the system so those parts started working again which really helped me keep things going without major downtime.

“Easy to reach

Pros

I love how I can easily reach out to support, customer service or even an account manager. They're always willing to jump in and actually help instead of brushing me off.

Cons

I don't really have anything to comment on here.

“Smooth start overall

Pros

The support has been seriously awesome and the onboarding process was super smooth. I was able to reach someone pretty much whenever I needed which made a big difference.

Cons

It was a little tough to figure things out at first, but to be fair, that's pretty normal with any new tool you're trying to learn properly.