RepairDesk

RepairDesk

5 Review(s)

Overview

RepairDesk provides comprehensive repair shop management software, streamlining operations for businesses in the repair industry. While some users note its pricing for smaller teams can be a burden, its extensive features, like robust inventory management and integrated payment processing, justify the investment. RepairDesk is a compelling choice for optimizing processes.

Overall Rating

Based on 5 users reviews

4.4

Rating Distribution

Positive

80%

Neutral

20%

Negative

0%

Starting Price
Custom

RepairDesk Specifications

Contact Management

Lead Management

Customer Communication Tracking

Email Integration

View All Specifications

What Is RepairDesk?

RepairDesk is an all-in-one CRM software solution designed specifically for repair businesses, helping them manage their daily operations with ease. It empowers users to efficiently create repair tickets and track job progress, significantly improving turnaround times. The platform’s integrated inventory management system ensures optimal stock levels and reduces losses, while its comprehensive reporting and analytics tools provide valuable insights for data-driven decision-making.

RepairDesk addresses pain points related to manual processes and disjointed systems, making it suitable for both small startups and larger businesses.

RepairDesk Pricing

RepairDesk pricing varies depending on your organization type and needs. The software offers three packages:

  • Essential: $99/store/month
  • Growth: $149/store/month
  • Advanced: Customized pricing
Request a personalized RepairDesk pricing quote for your business today.

Disclaimer: The pricing is subject to change.

RepairDesk Integrations

RepairDesk software seamlessly integrates with various applications, including:

Watch a free RepairDesk demo to learn more about its integrations.

Who Is RepairDesk For?

The platform supports organizations of all sizes and is suitable for a broad spectrum of industries and applications, including:

  • Cell Phone repair
  • Computer repair
  • Camera repair
  • Jewellery repair
  • Small engine repair
  • Bike repair
  • Heavy duty repair

Is RepairDesk Right For You?

RepairDesk is a robust solution for any business in the repair sector looking to optimize operations and enhance customer engagement. Its intuitive dashboard simplifies complex tasks, while features like comprehensive repair ticket management and efficient inventory control drive productivity and reduce costs. This platform's ability to provide a centralized system for managing repairs, sales, and customer interactions makes it an invaluable asset for growth.

Still not sure if RepairDesk software is right for you? Our support staff is available at (661) 384-7070 to help you make a confident decision.

RepairDesk Features

This feature streamlines sales operations for repair services, accessories, and gadgets. Users can accept various payment types, generate and print invoices, and manage deposits directly from a single screen, ensuring fast and reliable transactions tailored for repair store workflows.

See How It Works

RepairDesk offers comprehensive tools for managing repair jobs from start to finish. This includes creating new tickets, assigning tasks to technicians, tracking repair status, and providing real-time updates to customers, all designed to enhance efficiency and customer satisfaction.

See How It Works

The integrated inventory management system helps businesses track repair parts, accessories, and devices across multiple store locations. It allows for setting reorder points, receiving low-stock alerts, and generating detailed reports to optimize stock levels and prevent shortages.

See How It Works

RepairDesk Connect is a unified inbox designed to simplify communication and elevate customer engagement for repair businesses. It enables users to manage emails, texts, and social media messages from a single platform, eliminating the need to switch between different tabs.

See How It Works

The software offers several features designed to streamline payment processes for repair shops. It allows for the automation of billing and the creation of multiple invoices simultaneously. It also supports recurring billing and real-time invoice tracking to save time.

See How It Works

Pros And Cons of RepairDesk

Pros

  • Highly responsive customer support

  • Intuitive, clean, and easy-to-use interface

  • Plenty of third-party integrations available globally

Cons

  • Some users have noted slow performance during busy store use

  • Setup complexity can deter beginners

RepairDesk Reviews

Total 5 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

80%

4

Stars

0%

3

Stars

0%

2

Stars

20%

1

Stars

0%

Share your experience

A

Allan

IT, 1-10 employees

2.0
June 2025

Keeps crashing a lot

Pros

It runs really well as long as nobody's messing around with it. I like that it's packed with a bunch of useful features and since it's web-based, I can use it no matter where I am.

Cons

I honestly can't believe how often things break. I end up wasting so much of my day just going back and forth with support trying to get them to undo whatever mess got created. I'd rather be focusing on my actual business than fixing the same stuff again and again.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

3

Functionality

2

D

Dustin

Custom Product, 1-10 employees

5.0
April 2025

Helpful and responsive team

Pros

I've seen the Repairdesk team really listen to what repair shops need. The software has kept growing and getting better ever since I started using it which I think says a lot.

Cons

I did face some problems before especially with how the layout works and how the SMS feature was behaving. But I reached out and the team actually updated the system so those parts started working again which really helped me keep things going without major downtime.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

A

Alex

Cyber, 1-10 employees

5.0
April 2025

Ideal for phone repairs

Pros

It fits exactly what I needed for booking appointments at my phone repair shop. I don't need anything extra because it just works how I need it to without difficulty.

Cons

I've always had a good experience with their support team. They make it a point to call me up just to double check that everything's working fine which honestly feels really personal and thoughtful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

RepairDesk integrates with Xero, PayPal, Mailchimp and many others.

RepairDesk is used by camera repair, jewellery repair, drone repair, and several other industries.

Yes, RepairDesk offers an API.

RepairDesk offers phone support, email, contact forms, and Knowledge Base.

RepairDesk supports English.

RepairDesk price starts at $99/store/month for the Essential plan, $149/store/month for the Growth plan, and offers a custom RepairDesk cost quote for the Advanced plan

Yes, RepairDesk has a mobile app.