RepairShopr Reviews

“Quick Setup with Great Support

Pros

It was quick to set up and the support team has been really helpful throughout. It works well with our RMM system and the pricing feels reasonable for the value we're getting.

Cons

The interface feels a bit clunky compared to other PSA tools I've used.

“Great fit for small businesses

Pros

The search function is incredibly powerful, I can find practically anything by typing in a few keywords. As long as I'm keeping good records of client contacts, assets, inventory and service history, everything pops up quickly. I especially like the preview feature that shows results as I type and most of the time I can jump straight to what I need without digging through a bunch of results.

Cons

Tracking certain consumables through the inventory gets tricky. We deal with CAT cable boxes where we manually mark remaining lengths on each box. You can either lump all cable lengths together for each product type or create seperate entries for every box but both approaches have drawbacks. Either you lose the detailed tracking per box or you can't easily see your total stock of the same cable type and color.

“Essential Tool for Any Business

Pros

I really appreciate how simple it is to keep tabs on customer items and work orders plus being able to operate from different locations is very useful and any team member can handle customer service from wherever they are.

Cons

Setting it up wrong can be a real headache, fixing data fields and corrected information takes considerable effort, like with any database system.

“Efficient Tool

Pros

I like being able to send customer updates via email automatically. Customers can log into the web portal whenever they want to check their status which saves me tons of time on phone calls. The invoice and estimate emailing feature is super convenient too. The dashboard makes it easy to keep track of all my tickets at a glance.

Cons

Main problem is you can't lock tickets once they're closed. Customers just respond and reopen them which gets frustrating. They can also add new requests to existing tickets instead of starting fresh ones. Would really love a loaner tracking feature too.

“Excellent Repair Management Tool

Pros

The flexibility this service offers is really impressive. Their online help documentation is crystal clear and easy to follow. I'm particularly fond of the Marketing feature, it's been fantastic for connecting with our customer base, whether we're sharing deals or sending out tech tips.

Cons

The system occasionally gets updates that mess with our internal workflows and procedures. Most of the time though, we can work around these issues because of how flexible everything is.

“Perfect for smaller businesses

Pros

Managing customer accounts and tickets is incredibly simple with this platform. The inventory system has been great for sales interactions, I don't have to constantly run between the front desk and storage room anymore which keeps customers happy and saves tons of time. The ticket management is where this tool really shines for me. I can sort everything exactly how I need it, by status, technician, customer, issue type, you name it. This makes auditing my work and my team's progress so much easier. Communication features are another huge plus. Being able to send SMS and emails directly from within tickets keeps everything organized in one place. When customers reply, I get notified right away in my inbox and anyone else working the case can see the full conversation history. It's made our customer service much more easy.

Cons

Sometimes it gets buggy and hard to navigate which can be frustrating. Managing employee permissions is a real issue and more complicated than it should be.

“Powerful Business Management Platform

Pros

Its impressive how everything i.e payment processing, billing, ticketing, and managing customers functions so well together in a single platform.

Cons

Support for important integrations is missing and it takes far too long for new features to roll out, which slows down overall progress and usability.

“All in one tool

Pros

The way this combines PSA, invoicing, tickets and everything else in one place is praiseworthy. Having clients access their portal to pay invoices directly makes things so much smoother. All the third party app integrations are really impressive too.

Cons

I honestly can't think of anything negative, they're constantly rolling out updates and enhancements.

“Adaptable CRM

Pros

I love that I can access my data from anywhere. Being able to close tickets on site and wrap things up before heading back to the office is a total game changer. The team is always rolling out new features, and the interface is super fast. Having everything in the cloud makes everything so much easier. The pricing is affordable, and the licensing is straightforward. Their support team is top notch, and theyre constantly improving what their CRM can do. If I had to choose one feature that stands out, its how much you can customize everything.

Cons

The biggest problem we've run into is that the printing functionality isn't very useful, otherwise nothing major stands out as problematic.

“Perfect sales enhancement tool

Pros

The interface is incredibly user friendly, making it easy to edit and create everything from forms to tickets. It generates detailed reports quickly which helps with budgeting and decision making. As a small business owner, I appreciate how this tool has supported my growth without worrying about hitting functional limitations. The customization options are excellent and the scalability means it can evolve alongside my business development over time.

Cons

Takes quite a while to learn all the features since there's so much functionality packed in, I found myself making mistakes early on while figuring out how to use everything properly.

“Excellent for real growth

Pros

Being able to check and access my business data before even getting to the office is amazing. Im really impressed with how this system organizes all my client info in one complete database, and syncing with other apps is a piece of cake. Honestly, this is one of the best CRMs for repair or service workshops. It was originally built for computer and phone/tablet repair shops, but now its expanded well beyond that. The integration with so many services is awesome, and their support team is brilliant theyre always adding new features. The customization options are almost endless, which is great, but can be a little overwhelming at times.

Cons

Occasionally we run into system glitches that need to be flagged with tech support so they can work on fixing things.

“Great platform though needs improvements

Pros

The software is pretty easy to navigate. I'm not exactly tech savvy but I can figure out how to use it without much trouble.

Cons

The QuickBooks sync has some gaps that create extra work for us. We price products by weight down to the thousands but this system doesn't support that level of precision. When invoices transfer over, the final amounts are off by a few cents which adds up, also its frustrating that it sends everything as purchase orders instead of proper invoice numbers, so I'm constantly going into QuickBooks to fix both the pricing and invoice formatting.

“Organized Workflow

Pros

I am really enjoying how it keeps all my client information organized in one place and the synchronization with other apps like Square really simplifies my workflow.

Cons

More complex than other programs I've used. Even after a year, I'm still figuring out all the features and how everything works.

“Disappointing Customer Service Experience

Pros

There are tons of ways I can monitor my business sales through this system which gives me a clear, real time view of performance and helps me make faster, more informed decisions.

Cons

Customer service was pretty disappointing, they seemed reluctant to help with training or share product knowledge. The pricing is steep and there's a real lack of integration options that would make this more useful.

“Fast and Functional Software

Pros

This platform allows me to quickly generate tickets and invoices, plus handle purchase orders for inventory management. The team consistently rolls out new features and updates that make everything more simple and convenient.

Cons

Printing has been our main headache. They launched Auto Printr some time ago which helped a bit but didn't fully fix the printing problems we still face.

“Excellent Client Management Tool

Pros

The email notification system is a standout for me,it simplifies sending estimates to customers, and they can approve everything directly from their email, which is really handy

Cons

It would be nice if you could lock tickets once there marked as complete. Only real complaint I have.

“Simple and Effective

Pros

UI is really simple and the ticket workflow system works great for managing requests.

Cons

Would be nice to have more notification options though honestly there isn't much to complain about here.

“Great Software

Pros

The developers are constantly improving it and the feature set is really comprehensive. We were looking for more options and stronger inventory support which this delivers.

Cons

The search feature has really declined since we started using this, it's become much harder to find what I need quickly.

“Affordable and User Friendly Tool

Pros

I really appreciate how the development team keeps rolling out fresh features regularly. The interface responds quickly and feels smooth to use. Everything being cloud-based is a huge plus for me. The licensing structure is refreshingly simple and affordable especially when you compare it to other PSA/CRM solutions in the IT repair space.

Cons

The billing features have a bit of a learning process, especially when you're switching over from ConnectWise or similar platforms.