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Overview

RepairShopr offers comprehensive repair shop management, aiding in efficient ticketing, invoicing, and customer relationship management (CRM). Although initial training may be required for new users, its extensive features and integrated functionalities justify the investment. Overall, RepairShopr's benefits make it a compelling choice for managing operations and fostering customer loyalty.

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Overall Rating

Based on 19 users reviews

4.3

Rating Distribution

Positive

95%

Neutral

0%

Negative

5%

Starting Price
Custom

RepairShopr Specifications

Contact Management

Lead Management

Opportunity Management

Customer Communication Tracking

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What Is RepairShopr?

RepairShopr is a cloud-based business management platform built for repair shops and field service providers—from solo technicians to multi-location operations. It delivers an integrated solution for handling ticketing, invoicing, CRM, and POS workflows, helping repair businesses streamline operations and eliminate manual inefficiencies. RepairShopr addresses key pain points such as fragmented systems, disjointed customer communications, and inventory chaos. The platform is designed to scale as businesses grow, supporting both day-to-day workflows and long-term goals.

RepairShopr Pricing

RepairShopr cost depends on your business type and specifications. The software offers three packages:

  • Starter: $69.99/month
  • Repair Shop: $139.99/month
  • Big Chain: $149.99/location/month
Users can also request a personalized RepairShopr pricing quote for their business today.

Disclaimer: The pricing is subject to change.

RepairShopr Integrations

RepairShopr software seamlessly integrates with various applications, including:

Watch a free RepairShopr demo to learn more about its integrations.

Who Is RepairShopr For?

Designed for organizations of all sizes, the platform fits a diverse array of industries and applications, such as:

  • Cell phone repair
  • Electronics repair
  • Computer repair
  • Managed Service Providers (MSPs)
  • Scuba/Dive shops
  • Watch repair
  • Drone repair

Is RepairShopr Right For You?

RepairShopr, with its comprehensive suite of tools for repair shop management, stands out for its all-in-one approach to ticketing, CRM, invoicing, and inventory. Its focus on automating customer follow-ups and providing integrated payment solutions makes it an excellent choice for businesses looking to enhance efficiency and customer satisfaction. The platform's ability to cater to various repair industries, from cell phone repair to MSPs, ensures its versatility.

Still not sure if RepairShopr is right for you? Our sales team is available at (661) 384-7070 to help you make the right choice.

RepairShopr Features

This feature provides a centralized database for customer information, including multiple contacts and detailed notes. It enables businesses to track customer credits and manage a comprehensive contact history for streamlined communication, leading to improved customer relationships and targeted marketing efforts.

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RepairShopr software offers a robust ticketing system that allows businesses to track repair jobs from creation to completion. Users can easily update ticket statuses, add log notes, and integrate with email and SMS for automated customer notifications, enhancing efficiency and communication.

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The invoicing system is designed to meet the specific needs of repair businesses, enabling the quick creation of estimates and invoices. It supports digital signatures, recurring invoicing, and payment links, streamlining the billing process and improving cash flow management.

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This feature provides comprehensive tools for managing stock levels, tracking costs, and generating barcode labels. It helps businesses maintain accurate inventory, receive reorder reminders, and efficiently manage vendor and purchase orders, ensuring optimal stock levels.

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The integrated POS system enables quick and easy processing of walk-in sales. It links directly to inventory, enabling seamless transactions and accurate reporting, thus enhancing the overall sales experience for both staff and customers.

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Pros And Cons of RepairShopr

Pros

  • Adds new and useful features as part of regular updates

  • Intuitive and easy to learn interface

  • Good value-for-money subscription pricing

Cons

  • Customer service frequently reported as lacking

  • Mobile app lacks full feature parity

RepairShopr Reviews

Total 19 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

47%

4

Stars

47%

3

Stars

0%

2

Stars

0%

1

Stars

5%

Share your experience

MG

Mauricio G.

IT, 1-10 employees

4.0
August 2024

Quick Setup with Great Support

Pros

It was quick to set up and the support team has been really helpful throughout. It works well with our RMM system and the pricing feels reasonable for the value we're getting.

Cons

The interface feels a bit clunky compared to other PSA tools I've used.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

AB

Alan B.

Customer Service, 1-10 employees

5.0
December 2021

Great fit for small businesses

Pros

The search function is incredibly powerful, I can find practically anything by typing in a few keywords. As long as I'm keeping good records of client contacts, assets, inventory and service history, everything pops up quickly. I especially like the preview feature that shows results as I type and most of the time I can jump straight to what I need without digging through a bunch of results.

Cons

Tracking certain consumables through the inventory gets tricky. We deal with CAT cable boxes where we manually mark remaining lengths on each box. You can either lump all cable lengths together for each product type or create seperate entries for every box but both approaches have drawbacks. Either you lose the detailed tracking per box or you can't easily see your total stock of the same cable type and color.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

LS

Laura S.

Not Specified, 1-10 employees

5.0
November 2021

Essential Tool for Any Business

Pros

I really appreciate how simple it is to keep tabs on customer items and work orders plus being able to operate from different locations is very useful and any team member can handle customer service from wherever they are.

Cons

Setting it up wrong can be a real headache, fixing data fields and corrected information takes considerable effort, like with any database system.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

Frequently Asked Questions

RepairShopr is used by computer repair, drone repair, bike repair, and several other industries.

Yes, RepairShopr has a mobile app.

RepairShopr supports English.

Yes, RepairShopr offers an API.

RepairShopr price starts at $69.99/month for the Starter plan, with the Repair Shop plan at $139.99/month, and the Big Chain plan priced at $149.99/location/month. Users can also obtain a tailormade RepairShopr cost quote for the most suitable plan.

RepairShopr integrates with Xero, Slack, Quickbooks, and many others.

RepairShopr offers phone support, email, and Knowledge Base.