RepairShopr
Last Updated
Overview
RepairShopr offers comprehensive repair shop management, aiding in efficient ticketing, invoicing, and customer relationship management (CRM). Although initial training may be required for new users, its extensive features and integrated functionalities justify the investment. Overall, RepairShopr's benefits make it a compelling choice for managing operations and fostering customer loyalty.
RepairShopr Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Customer Communication Tracking
RepairShopr Features
Customers And CRM
This feature provides a centralized database for customer information, including multiple contacts and detailed notes. It enables businesses to track customer credits and manage a comprehensive contact history for streamlined communication, leading to improved customer relationships and targeted marketing efforts.
Ticket List
RepairShopr software offers a robust ticketing system that allows businesses to track repair jobs from creation to completion. Users can easily update ticket statuses, add log notes, and integrate with email and SMS for automated customer notifications, enhancing efficiency and communication.
Complete Invoicing Module
The invoicing system is designed to meet the specific needs of repair businesses, enabling the quick creation of estimates and invoices. It supports digital signatures, recurring invoicing, and payment links, streamlining the billing process and improving cash flow management.
Robust Inventory System
This feature provides comprehensive tools for managing stock levels, tracking costs, and generating barcode labels. It helps businesses maintain accurate inventory, receive reorder reminders, and efficiently manage vendor and purchase orders, ensuring optimal stock levels.
Point Of Sale (POS)
The integrated POS system enables quick and easy processing of walk-in sales. It links directly to inventory, enabling seamless transactions and accurate reporting, thus enhancing the overall sales experience for both staff and customers.
Pros And Cons of RepairShopr
Pros
Adds new and useful features as part of regular updates
Intuitive and easy to learn interface
Good value-for-money subscription pricing
Cons
Customer service frequently reported as lacking
Mobile app lacks full feature parity
RepairShopr Reviews
Total 19 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars47%
4
Stars47%
3
Stars0%
2
Stars0%
1
Stars5%
Share your experience
IT, 1-10 employees
“Quick Setup with Great Support”
Pros
It was quick to set up and the support team has been really helpful throughout. It works well with our RMM system and the pricing feels reasonable for the value we're getting.
Cons
The interface feels a bit clunky compared to other PSA tools I've used.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Customer Service, 1-10 employees
“Great fit for small businesses”
Pros
The search function is incredibly powerful, I can find practically anything by typing in a few keywords. As long as I'm keeping good records of client contacts, assets, inventory and service history, everything pops up quickly. I especially like the preview feature that shows results as I type and most of the time I can jump straight to what I need without digging through a bunch of results.
Cons
Tracking certain consumables through the inventory gets tricky. We deal with CAT cable boxes where we manually mark remaining lengths on each box. You can either lump all cable lengths together for each product type or create seperate entries for every box but both approaches have drawbacks. Either you lose the detailed tracking per box or you can't easily see your total stock of the same cable type and color.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
“Essential Tool for Any Business”
Pros
I really appreciate how simple it is to keep tabs on customer items and work orders plus being able to operate from different locations is very useful and any team member can handle customer service from wherever they are.
Cons
Setting it up wrong can be a real headache, fixing data fields and corrected information takes considerable effort, like with any database system.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Frequently Asked Questions
Who are the typical users of RepairShopr software?
RepairShopr is used by computer repair, drone repair, bike repair, and several other industries.
Does RepairShopr have a mobile app?
Yes, RepairShopr has a mobile app.
What language does RepairShopr support?
RepairShopr supports English.
Does RepairShopr offer an API?
Yes, RepairShopr offers an API.
What types of pricing plans does RepairShopr offer?
RepairShopr price starts at $69.99/month for the Starter plan, with the Repair Shop plan at $139.99/month, and the Big Chain plan priced at $149.99/location/month. Users can also obtain a tailormade RepairShopr cost quote for the most suitable plan.
What other apps does RepairShopr integrate with?
RepairShopr integrates with Xero, Slack, Quickbooks, and many others.
What level of support does RepairShopr offer?
RepairShopr offers phone support, email, and Knowledge Base.