Reply Software Reviews

“Unfair pricing, no refunds

Pros

What stands out most is how easy it is to use, how simple it is to set up and the powerful automation it offers.

Cons

Their pricing is like a pick and choose menu which can be useful if you want to build a custom setup. I personally prefer one complete package but that's just my style. I also found customer support lacking. Some pricing practices feel almost unfair and their auto-renewal policy caught me off guard as they won't give refunds even if you're only a day into a yearly plan which does not feel right.

“Unfair pricing, no refunds

Pros

What stands out most is how easy it is to use, how simple it is to set up and the powerful automation it offers.

Cons

Their pricing is like a pick and choose menu which can be useful if you want to build a custom setup. I personally prefer one complete package but that's just my style. I also found customer support lacking. Some pricing practices feel almost unfair and their auto-renewal policy caught me off guard as they won't give refunds even if you're only a day into a yearly plan which does not feel right.

“smart AI, automatic response tagging

Pros

I really like the email server matching feature....it keeps everything organized without manual effort. Being able to send emails through the API is a huge plus and the way AI automatically tags all responses saves me so much time. It just organizes the whole communication process.

Cons

I do not have anything I dislike about it at the moment.

“smart AI, automatic response tagging

Pros

I really like the email server matching feature....it keeps everything organized without manual effort. Being able to send emails through the API is a huge plus and the way AI automatically tags all responses saves me so much time. It just organizes the whole communication process.

Cons

I do not have anything I dislike about it at the moment.

“Clean design protects domain health

Pros

Reply is an easy to use platform with a clean, simple design that's much easier on the eyes even after a full day in the app. Before it, we used HubSpot for email sequences and it was a mess. HubSpot didn't let us control sending limits so our domain nearly got blocked. It also missed opt-outs and bounces and kept emailing those contacts hurting our domain reputation. But this one is much more focused on protecting your domain health. Their team is always ready to help and quickly investigates any issues. The reporting is excellent too as it shows our teams performance from every angle so I can see how each sequence, step, template and email account is doing. We have not tried triggers or multichannel features yet but I am confident we won't be disappointed.

Cons

Honestly I cannot think of anything obvious the tool is missing. What I do like is that the team has many new features planned and even has a feedback hub where you can track progress and submit ideas. I have shared suggestions before and feel confident they'll at least review them. So right now, I do not see any major downsides.

“Clean design protects domain health

Pros

Reply is an easy to use platform with a clean, simple design that's much easier on the eyes even after a full day in the app. Before it, we used HubSpot for email sequences and it was a mess. HubSpot didn't let us control sending limits so our domain nearly got blocked. It also missed opt-outs and bounces and kept emailing those contacts hurting our domain reputation. But this one is much more focused on protecting your domain health. Their team is always ready to help and quickly investigates any issues. The reporting is excellent too as it shows our teams performance from every angle so I can see how each sequence, step, template and email account is doing. We have not tried triggers or multichannel features yet but I am confident we won't be disappointed.

Cons

Honestly I cannot think of anything obvious the tool is missing. What I do like is that the team has many new features planned and even has a feedback hub where you can track progress and submit ideas. I have shared suggestions before and feel confident they'll at least review them. So right now, I do not see any major downsides.

“Simple interface and easy sequences

Pros

One thing I love is how user-friendly the features are and how simple the interface is as it makes setting up automated sequences and campaigns super easy.

Cons

We are disappointed that there is not a way to integrate or sync data from Lusha which is a real drawback for our workflow and limits how we can use the tool.

“Simple interface and easy sequences

Pros

One thing I love is how user-friendly the features are and how simple the interface is as it makes setting up automated sequences and campaigns super easy.

Cons

We are disappointed that there is not a way to integrate or sync data from Lusha which is a real drawback for our workflow and limits how we can use the tool.

“support goes far

Pros

I love this platform especially the warm-up tool and the ability to send unlimited emails. Plus the new conditional sequence options make it much easier to build complex, branching email flows. Ans we all know that any service can have issues but their support team really stands out. Every support rep deserves credit as they respond quickly and always go the extra mile to fix problems.

Cons

Sometimes when a prospect tags someone and that tagged person replies, the response shows up under the original prospect's name which has caused confusion for me. Also I miss having a reply all button in the conversation thread. Right now the only integration option is Zapier and I'd really like them to build direct connectors to CRM systems such as Zoho CRM, HubSpot and others.

“support goes far

Pros

I love this platform especially the warm-up tool and the ability to send unlimited emails. Plus the new conditional sequence options make it much easier to build complex, branching email flows. Ans we all know that any service can have issues but their support team really stands out. Every support rep deserves credit as they respond quickly and always go the extra mile to fix problems.

Cons

Sometimes when a prospect tags someone and that tagged person replies, the response shows up under the original prospect's name which has caused confusion for me. Also I miss having a reply all button in the conversation thread. Right now the only integration option is Zapier and I'd really like them to build direct connectors to CRM systems such as Zoho CRM, HubSpot and others.

“System chooses wrong sequence order

Pros

Honestly I cannot find a single thing I like about this service. As it is completely disappointing. I mean I could easily list a hundred reasons why no one should ever use it.

Cons

Sequences are sent in an order the system chooses, not the one I expect. The contact database is also very outdated as it has not been updated in years. I have also seen LinkedIn profiles disappear constantly which caused several campaigns to be canceled. Also there are bugs all over the platform and when it started sending random messages to my prospects, support didn't even apologize.

“System chooses wrong sequence order

Pros

Honestly I cannot find a single thing I like about this service. As it is completely disappointing. I mean I could easily list a hundred reasons why no one should ever use it.

Cons

Sequences are sent in an order the system chooses, not the one I expect. The contact database is also very outdated as it has not been updated in years. I have also seen LinkedIn profiles disappear constantly which caused several campaigns to be canceled. Also there are bugs all over the platform and when it started sending random messages to my prospects, support didn't even apologize.

“saves time and support is great

Pros

Our team has had an excellent experience as it's made communication and automation much simpler. The interface is also easy to use and the strong tools make optimizing client outreach simple too. Thanks to Reply, our campaigns are more efficient and we have saved a lot of time by cutting out repetitive work. Their support team is great too as they are always fast and helpful. Overall really happy with the results!

Cons

I have not noticed any drawbacks so far.

“saves time and support is great

Pros

Our team has had an excellent experience as it's made communication and automation much simpler. The interface is also easy to use and the strong tools make optimizing client outreach simple too. Thanks to Reply, our campaigns are more efficient and we have saved a lot of time by cutting out repetitive work. Their support team is great too as they are always fast and helpful. Overall really happy with the results!

Cons

I have not noticed any drawbacks so far.

“connect multiple emails and organize leads

Pros

The thing I like is that I can connect multiple email accounts and organize lots of leads and I genuinely think their customer service is the best. Also the app itself is really simple and easy to use.

Cons

So far I haven't found anything to complain about. I am actually impressed and don't have any dislikes at the moment.

“connect multiple emails and organize leads

Pros

The thing I like is that I can connect multiple email accounts and organize lots of leads and I genuinely think their customer service is the best. Also the app itself is really simple and easy to use.

Cons

So far I haven't found anything to complain about. I am actually impressed and don't have any dislikes at the moment.

“outstanding help every time

Pros

Customer support has been outstanding as I have gotten prompt, high-quality assistance every time.

Cons

I haven't noticed any downsides as up to now I haven't had a single bad experience.

“outstanding help every time

Pros

Customer support has been outstanding as I have gotten prompt, high-quality assistance every time.

Cons

I haven't noticed any downsides as up to now I haven't had a single bad experience.

“Sequences are good

Pros

Reply Software is really user-friendly, with simple steps that make building sequences and tracking how they're performing a simple task. Their customer support is impressively responsive too as they helped me get everything set up fast and sorted out any issues. Plus for smaller-scale outreach I don't even need a separate CRM because Reply lets me handle lead interactions directly.

Cons

Well I am still pretty new to it so I cannot think of any complaints at the moment.

“Sequences are good

Pros

Reply Software is really user-friendly, with simple steps that make building sequences and tracking how they're performing a simple task. Their customer support is impressively responsive too as they helped me get everything set up fast and sorted out any issues. Plus for smaller-scale outreach I don't even need a separate CRM because Reply lets me handle lead interactions directly.

Cons

Well I am still pretty new to it so I cannot think of any complaints at the moment.

“multi-channel campaigns with Jason Ai

Pros

One thing I like is that it lets me run multi-channel campaigns and comes with Jason AI.

Cons

So far I haven't noticed any downsides. Overall it is the best.

“multi-channel campaigns with Jason Ai

Pros

One thing I like is that it lets me run multi-channel campaigns and comes with Jason AI.

Cons

So far I haven't noticed any downsides. Overall it is the best.

“AI makes outreach effortless

Pros

Using it has completely changed how I manage outreach. The powerful AI and automation make campaign management easy and let me reach many prospects without constant manual work. What I value most is the customer service as whenever I have questions, the team responds quickly and solves issues efficiently so my campaigns stay on track.

Cons

I wish it would let you filter industries using SIC codes for the AI SDR feature, that's the main limitation I have found. But they do offer a good range of industries that work for most cases. But for some of our broader categories, being able to search by SIC code would make filtering much easier and save a lot of manual work.

“AI makes outreach effortless

Pros

Using it has completely changed how I manage outreach. The powerful AI and automation make campaign management easy and let me reach many prospects without constant manual work. What I value most is the customer service as whenever I have questions, the team responds quickly and solves issues efficiently so my campaigns stay on track.

Cons

I wish it would let you filter industries using SIC codes for the AI SDR feature, that's the main limitation I have found. But they do offer a good range of industries that work for most cases. But for some of our broader categories, being able to search by SIC code would make filtering much easier and save a lot of manual work.

“Tailored sequences feel personal

Pros

The customizability of the sequences is what I really appreciate as it lets me tailor outreach so it feels highly personalized and relevant.

Cons

Honestly I have nothing negative to say as the tool is pretty easy to use and I haven't noticed any issues.

“configured everything in one day

Pros

Setting up the sequences was easy and I had everything configured within a single day.

Cons

I ran into problems importing contacts like many entries with non-English letters and various special characters didn't import correctly so I ended up manually updating a portion of the contact list.

“Tailored sequences feel personal

Pros

The customizability of the sequences is what I really appreciate as it lets me tailor outreach so it feels highly personalized and relevant.

Cons

Honestly I have nothing negative to say as the tool is pretty easy to use and I haven't noticed any issues.

“configured everything in one day

Pros

Setting up the sequences was easy and I had everything configured within a single day.

Cons

I ran into problems importing contacts like many entries with non-English letters and various special characters didn't import correctly so I ended up manually updating a portion of the contact list.

“great for multichannel with full visibility

Pros

Reply is a great tool for anyone trying to manage multichannel marketing and sales while eliminating channel silos. In my experience it gives full visibility into how each channel performs. The support team is always warm and ready to help, even when I feel completely out of my depth. They include detailed explanations and step-by-step tutorials for every function. So I strongly recommend it.

Cons

The feature set pretty complex so I had to spend time learning how everything works. But that same complexity gives you access to advanced tools that many other platforms don't offer.

“Lots of features, fair cost

Pros

Overall the platform offers a lot of features at a very fair price which is great for a small team like ours. I mean could use everything including reporting, right away with almost no setup. Onboarding and support were fast and very responsive too that is something I really appreciate especially compared to bigger vendors that only focus on large companies. Extra tools like email warm-up have also been genuinely helpful.

Cons

We've run into some technical issues here and there although they were addressed and fixed quite quickly each time.

“great for multichannel with full visibility

Pros

Reply is a great tool for anyone trying to manage multichannel marketing and sales while eliminating channel silos. In my experience it gives full visibility into how each channel performs. The support team is always warm and ready to help, even when I feel completely out of my depth. They include detailed explanations and step-by-step tutorials for every function. So I strongly recommend it.

Cons

The feature set pretty complex so I had to spend time learning how everything works. But that same complexity gives you access to advanced tools that many other platforms don't offer.

“Lots of features, fair cost

Pros

Overall the platform offers a lot of features at a very fair price which is great for a small team like ours. I mean could use everything including reporting, right away with almost no setup. Onboarding and support were fast and very responsive too that is something I really appreciate especially compared to bigger vendors that only focus on large companies. Extra tools like email warm-up have also been genuinely helpful.

Cons

We've run into some technical issues here and there although they were addressed and fixed quite quickly each time.

“easy start..support guided me

Pros

There are lots of useful features some even surprised me because I didn't expect to like them. Also setup was fairly simple and I found even more tools to try. I am even planning to test the LinkedIn integration as it looks like it could add real value for my business. The support team was great too as they did not just send me to help articles. They actually guided me and made sure my experience was positive.

Cons

I found the cost to be somewhat steeper than I anticipated paying. It also took me awhile to work out the initial setup. A few defaults were set to zero and I didn't notice that at first so I ended up troubleshooting to understand why my campaigns weren't going out as expected.

“Email campaigns support outbound calls

Pros

I have been using its automated email campaigns and they work great alongside outbound calls and give useful insights into how leads respond.

Cons

Occasionally it takes me a bit longer than I'd like to download my reports.

“easy start..support guided me

Pros

There are lots of useful features some even surprised me because I didn't expect to like them. Also setup was fairly simple and I found even more tools to try. I am even planning to test the LinkedIn integration as it looks like it could add real value for my business. The support team was great too as they did not just send me to help articles. They actually guided me and made sure my experience was positive.

Cons

I found the cost to be somewhat steeper than I anticipated paying. It also took me awhile to work out the initial setup. A few defaults were set to zero and I didn't notice that at first so I ended up troubleshooting to understand why my campaigns weren't going out as expected.

“Email campaigns support outbound calls

Pros

I have been using its automated email campaigns and they work great alongside outbound calls and give useful insights into how leads respond.

Cons

Occasionally it takes me a bit longer than I'd like to download my reports.

“sequencing tools fit all needs

Pros

The user experience is excellent as it's user friendly and easy to navigate, the sequencing tools work well too and honestly pretty much everything about it fits my needs.

Cons

I have noticed the app can freeze on me sometimes. After switching LinkedIn accounts, it ended up disconnecting the account I rely on for outreach which was frustrating.

“sequencing tools fit all needs

Pros

The user experience is excellent as it's user friendly and easy to navigate, the sequencing tools work well too and honestly pretty much everything about it fits my needs.

Cons

I have noticed the app can freeze on me sometimes. After switching LinkedIn accounts, it ended up disconnecting the account I rely on for outreach which was frustrating.

“Better inbox placement over time

Pros

Using it for over five years and it's become a tool I really trust. What I especially like is that my emails are more likely to reach inboxes so deliverability is higher and the unsubscribe links are subtle but still follow the rules. That might be one of its best-kept secrets. Though I have not tried the AI scheduling yet but it looks promising. So as long as it keeps up this level of service, I'll keep using it. Plus the support team such as Darla, Anastia and others have been wonderful. While Intercom helps, the team itself has only gotten better over the years. Big thanks to everyone for building such a solid product. I am happy to recommend it based on my experience.

Cons

The tool is pricey yet considering the features and support I feel it offers the best value.

“clean look & great support

Pros

Reply is very easy to use as it has a clean interface and simple sequence management. Their customer support has also been amazing.

Cons

An option to assign specific priorities to individual sequences so I can better control the order they run in would be amazing.

“Better inbox placement over time

Pros

Using it for over five years and it's become a tool I really trust. What I especially like is that my emails are more likely to reach inboxes so deliverability is higher and the unsubscribe links are subtle but still follow the rules. That might be one of its best-kept secrets. Though I have not tried the AI scheduling yet but it looks promising. So as long as it keeps up this level of service, I'll keep using it. Plus the support team such as Darla, Anastia and others have been wonderful. While Intercom helps, the team itself has only gotten better over the years. Big thanks to everyone for building such a solid product. I am happy to recommend it based on my experience.

Cons

The tool is pricey yet considering the features and support I feel it offers the best value.

“clean look & great support

Pros

Reply is very easy to use as it has a clean interface and simple sequence management. Their customer support has also been amazing.

Cons

An option to assign specific priorities to individual sequences so I can better control the order they run in would be amazing.

“Non-tech teams can use it

Pros

What I really value about it is how easy it is to use even for teams with limited digital experience. The interface is also user friendly so I can navigate and set up campaigns without a steep learning curve.

Cons

What I find frustrating is how the platform deals with blocked emails as it's often unclear when an email has been blocked and I am left guessing what actions to take to fix it which can harm campaign performance. I would also really appreciate clearer, more actionable notifications and step by step instructions to help resolve those issues quickly.

“Non-tech teams can use it

Pros

What I really value about it is how easy it is to use even for teams with limited digital experience. The interface is also user friendly so I can navigate and set up campaigns without a steep learning curve.

Cons

What I find frustrating is how the platform deals with blocked emails as it's often unclear when an email has been blocked and I am left guessing what actions to take to fix it which can harm campaign performance. I would also really appreciate clearer, more actionable notifications and step by step instructions to help resolve those issues quickly.

“fast setup and help is always there

Pros

Setup was quick and there is always someone available to help when I have questions. Also the software is very easy to navigate as you don't need much technical experience to start using it.

Cons

I haven't run into any problems so far. The setup was simple and I am excited to see what results we'll get.

“fast setup and help is always there

Pros

Setup was quick and there is always someone available to help when I have questions. Also the software is very easy to navigate as you don't need much technical experience to start using it.

Cons

I haven't run into any problems so far. The setup was simple and I am excited to see what results we'll get.

“exactly the multi-channel tool we wanted

Pros

For our team Reply was exactly the multi-channel sales tool we'd been looking for. Plus it combines email, LinkedIn and AI features so it met all our needs. Customer support has also been outstanding. I asked about adding more branching logic and they responded almost instantly even offering hands-on help to set it up. Overall I am really excited to keep building on this platform!

Cons

No cons to report at this point as so far I haven't discovered anything that's lacking in the product.

“always adding new features

Pros

When I needed one tool for email, marketing and sales workflows, Reply was exactly what I was looking for. It has all the features I need and I really like how the team keeps updating it so I am always ahead of the curve. Setting up outreach sequences and connecting with other apps is also easy. I use it every day and I want to give a shout-out to the customer support team which is highly recommended!

Cons

Honestly I cannot find anything about it that I dislike.

“exactly the multi-channel tool we wanted

Pros

For our team Reply was exactly the multi-channel sales tool we'd been looking for. Plus it combines email, LinkedIn and AI features so it met all our needs. Customer support has also been outstanding. I asked about adding more branching logic and they responded almost instantly even offering hands-on help to set it up. Overall I am really excited to keep building on this platform!

Cons

No cons to report at this point as so far I haven't discovered anything that's lacking in the product.

“always adding new features

Pros

When I needed one tool for email, marketing and sales workflows, Reply was exactly what I was looking for. It has all the features I need and I really like how the team keeps updating it so I am always ahead of the curve. Setting up outreach sequences and connecting with other apps is also easy. I use it every day and I want to give a shout-out to the customer support team which is highly recommended!

Cons

Honestly I cannot find anything about it that I dislike.