Reply Software Reviews

“Unfair pricing, no refunds

Pros

What stands out most is how easy it is to use, how simple it is to set up and the powerful automation it offers.

Cons

Their pricing is like a pick and choose menu which can be useful if you want to build a custom setup. I personally prefer one complete package but that's just my style. I also found customer support lacking. Some pricing practices feel almost unfair and their auto-renewal policy caught me off guard as they won't give refunds even if you're only a day into a yearly plan which does not feel right.

“Unfair pricing, no refunds

Pros

What stands out most is how easy it is to use, how simple it is to set up and the powerful automation it offers.

Cons

Their pricing is like a pick and choose menu which can be useful if you want to build a custom setup. I personally prefer one complete package but that's just my style. I also found customer support lacking. Some pricing practices feel almost unfair and their auto-renewal policy caught me off guard as they won't give refunds even if you're only a day into a yearly plan which does not feel right.

“Unfair pricing, no refunds

Pros

What stands out most is how easy it is to use, how simple it is to set up and the powerful automation it offers.

Cons

Their pricing is like a pick and choose menu which can be useful if you want to build a custom setup. I personally prefer one complete package but that's just my style. I also found customer support lacking. Some pricing practices feel almost unfair and their auto-renewal policy caught me off guard as they won't give refunds even if you're only a day into a yearly plan which does not feel right.

“smart AI, automatic response tagging

Pros

I really like the email server matching feature....it keeps everything organized without manual effort. Being able to send emails through the API is a huge plus and the way AI automatically tags all responses saves me so much time. It just organizes the whole communication process.

Cons

I do not have anything I dislike about it at the moment.

“smart AI, automatic response tagging

Pros

I really like the email server matching feature....it keeps everything organized without manual effort. Being able to send emails through the API is a huge plus and the way AI automatically tags all responses saves me so much time. It just organizes the whole communication process.

Cons

I do not have anything I dislike about it at the moment.

“smart AI, automatic response tagging

Pros

I really like the email server matching feature....it keeps everything organized without manual effort. Being able to send emails through the API is a huge plus and the way AI automatically tags all responses saves me so much time. It just organizes the whole communication process.

Cons

I do not have anything I dislike about it at the moment.

“Clean design protects domain health

Pros

Reply is an easy to use platform with a clean, simple design that's much easier on the eyes even after a full day in the app. Before it, we used HubSpot for email sequences and it was a mess. HubSpot didn't let us control sending limits so our domain nearly got blocked. It also missed opt-outs and bounces and kept emailing those contacts hurting our domain reputation. But this one is much more focused on protecting your domain health. Their team is always ready to help and quickly investigates any issues. The reporting is excellent too as it shows our teams performance from every angle so I can see how each sequence, step, template and email account is doing. We have not tried triggers or multichannel features yet but I am confident we won't be disappointed.

Cons

Honestly I cannot think of anything obvious the tool is missing. What I do like is that the team has many new features planned and even has a feedback hub where you can track progress and submit ideas. I have shared suggestions before and feel confident they'll at least review them. So right now, I do not see any major downsides.

“Clean design protects domain health

Pros

Reply is an easy to use platform with a clean, simple design that's much easier on the eyes even after a full day in the app. Before it, we used HubSpot for email sequences and it was a mess. HubSpot didn't let us control sending limits so our domain nearly got blocked. It also missed opt-outs and bounces and kept emailing those contacts hurting our domain reputation. But this one is much more focused on protecting your domain health. Their team is always ready to help and quickly investigates any issues. The reporting is excellent too as it shows our teams performance from every angle so I can see how each sequence, step, template and email account is doing. We have not tried triggers or multichannel features yet but I am confident we won't be disappointed.

Cons

Honestly I cannot think of anything obvious the tool is missing. What I do like is that the team has many new features planned and even has a feedback hub where you can track progress and submit ideas. I have shared suggestions before and feel confident they'll at least review them. So right now, I do not see any major downsides.

“Clean design protects domain health

Pros

Reply is an easy to use platform with a clean, simple design that's much easier on the eyes even after a full day in the app. Before it, we used HubSpot for email sequences and it was a mess. HubSpot didn't let us control sending limits so our domain nearly got blocked. It also missed opt-outs and bounces and kept emailing those contacts hurting our domain reputation. But this one is much more focused on protecting your domain health. Their team is always ready to help and quickly investigates any issues. The reporting is excellent too as it shows our teams performance from every angle so I can see how each sequence, step, template and email account is doing. We have not tried triggers or multichannel features yet but I am confident we won't be disappointed.

Cons

Honestly I cannot think of anything obvious the tool is missing. What I do like is that the team has many new features planned and even has a feedback hub where you can track progress and submit ideas. I have shared suggestions before and feel confident they'll at least review them. So right now, I do not see any major downsides.

“Simple interface and easy sequences

Pros

One thing I love is how user-friendly the features are and how simple the interface is as it makes setting up automated sequences and campaigns super easy.

Cons

We are disappointed that there is not a way to integrate or sync data from Lusha which is a real drawback for our workflow and limits how we can use the tool.

“Simple interface and easy sequences

Pros

One thing I love is how user-friendly the features are and how simple the interface is as it makes setting up automated sequences and campaigns super easy.

Cons

We are disappointed that there is not a way to integrate or sync data from Lusha which is a real drawback for our workflow and limits how we can use the tool.

“Simple interface and easy sequences

Pros

One thing I love is how user-friendly the features are and how simple the interface is as it makes setting up automated sequences and campaigns super easy.

Cons

We are disappointed that there is not a way to integrate or sync data from Lusha which is a real drawback for our workflow and limits how we can use the tool.

“support goes far

Pros

I love this platform especially the warm-up tool and the ability to send unlimited emails. Plus the new conditional sequence options make it much easier to build complex, branching email flows. Ans we all know that any service can have issues but their support team really stands out. Every support rep deserves credit as they respond quickly and always go the extra mile to fix problems.

Cons

Sometimes when a prospect tags someone and that tagged person replies, the response shows up under the original prospect's name which has caused confusion for me. Also I miss having a reply all button in the conversation thread. Right now the only integration option is Zapier and I'd really like them to build direct connectors to CRM systems such as Zoho CRM, HubSpot and others.

“support goes far

Pros

I love this platform especially the warm-up tool and the ability to send unlimited emails. Plus the new conditional sequence options make it much easier to build complex, branching email flows. Ans we all know that any service can have issues but their support team really stands out. Every support rep deserves credit as they respond quickly and always go the extra mile to fix problems.

Cons

Sometimes when a prospect tags someone and that tagged person replies, the response shows up under the original prospect's name which has caused confusion for me. Also I miss having a reply all button in the conversation thread. Right now the only integration option is Zapier and I'd really like them to build direct connectors to CRM systems such as Zoho CRM, HubSpot and others.

“support goes far

Pros

I love this platform especially the warm-up tool and the ability to send unlimited emails. Plus the new conditional sequence options make it much easier to build complex, branching email flows. Ans we all know that any service can have issues but their support team really stands out. Every support rep deserves credit as they respond quickly and always go the extra mile to fix problems.

Cons

Sometimes when a prospect tags someone and that tagged person replies, the response shows up under the original prospect's name which has caused confusion for me. Also I miss having a reply all button in the conversation thread. Right now the only integration option is Zapier and I'd really like them to build direct connectors to CRM systems such as Zoho CRM, HubSpot and others.

“System chooses wrong sequence order

Pros

Honestly I cannot find a single thing I like about this service. As it is completely disappointing. I mean I could easily list a hundred reasons why no one should ever use it.

Cons

Sequences are sent in an order the system chooses, not the one I expect. The contact database is also very outdated as it has not been updated in years. I have also seen LinkedIn profiles disappear constantly which caused several campaigns to be canceled. Also there are bugs all over the platform and when it started sending random messages to my prospects, support didn't even apologize.

“System chooses wrong sequence order

Pros

Honestly I cannot find a single thing I like about this service. As it is completely disappointing. I mean I could easily list a hundred reasons why no one should ever use it.

Cons

Sequences are sent in an order the system chooses, not the one I expect. The contact database is also very outdated as it has not been updated in years. I have also seen LinkedIn profiles disappear constantly which caused several campaigns to be canceled. Also there are bugs all over the platform and when it started sending random messages to my prospects, support didn't even apologize.

“System chooses wrong sequence order

Pros

Honestly I cannot find a single thing I like about this service. As it is completely disappointing. I mean I could easily list a hundred reasons why no one should ever use it.

Cons

Sequences are sent in an order the system chooses, not the one I expect. The contact database is also very outdated as it has not been updated in years. I have also seen LinkedIn profiles disappear constantly which caused several campaigns to be canceled. Also there are bugs all over the platform and when it started sending random messages to my prospects, support didn't even apologize.

“saves time and support is great

Pros

Our team has had an excellent experience as it's made communication and automation much simpler. The interface is also easy to use and the strong tools make optimizing client outreach simple too. Thanks to Reply, our campaigns are more efficient and we have saved a lot of time by cutting out repetitive work. Their support team is great too as they are always fast and helpful. Overall really happy with the results!

Cons

I have not noticed any drawbacks so far.

“saves time and support is great

Pros

Our team has had an excellent experience as it's made communication and automation much simpler. The interface is also easy to use and the strong tools make optimizing client outreach simple too. Thanks to Reply, our campaigns are more efficient and we have saved a lot of time by cutting out repetitive work. Their support team is great too as they are always fast and helpful. Overall really happy with the results!

Cons

I have not noticed any drawbacks so far.