Reply is a robust instrument for automating email outreach and sales engagement. Advanced features like email sequencing and personalization help streamline communication with prospects and clients. Although it can be a little complicated connecting to certain third-party mail servers, Reply is an asset for sales teams looking to increase effectiveness in reaching out to leads.

Reply Software Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

View All Specifications

Reply Software is a cloud-based CRM tool focused on lead generation, contact management, and email automation which enables businesses to nurture their leads and attract more customers. With its activity-focused tools and features, it offers solutions that can serve to improve outbound and inbound sales. Reply allows users to find their prospective customers with its reply finder tool and makes them search contacts by using parameters such as company, role, experience, or name.

The platform provides users the option of putting their outbound sales efforts on autopilot, enabling them to enhance their revenue by scaling their sales while engaging leads and connecting to potential customers. The users can keep each communication personal while their outreach is still on autopilot. With Reply’s campaign wizard feature, users can streamline their workflows and send personalized messages to their audience. Metrics such as delivery rate, open rate, reply rate, not reachable or interested also make the users aware of their campaign performance.

Reply Pricing

Pricing starts at $50.00/month/user while full functionality is offered at $500.00/month/user.

USP

Reply enables integration with popular customer relationships management (CRM) solutions such as Salesforce, Pipedrive, Close.io, Prospectify, and Base CRM.

Support

Support is provided online.

Product Advantages

Users are able to customize each email. It also offers powerful automation with reporting and lead qualification. Offers features for both simple and complicated users.

Product Limitations

Difficult to organize and manage lists. Product Pricing per number of contacts is high.

Reply Software Reviews

Overall Rating

4.5

6 Reviews

Rating Distribution

5

star

4

4

star

1

3

star

1

2

star

0

1

star

0

Oct 30, 2022

One of the best lead generation tools out there!

Jahan M.

Marketing and advertising

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

Pros

I am genuinely amazed by Reply, and it has been setting new standards for sales pitches and marketing campaigns in our organization. One of the greatest things to ever come out of that company is the reply.io Chrome plugin. Reply is one of the most extensively used sales methods in our company, and we constantly use it to discover the contact information of certain leads. It offers multiple ways in which you can interact with and finalize leads, like the ability to create various campaigns, gather accurate email addresses, and integrate with the top CRMs mostly used in the market.

Cons

Reply.io has truly been an icebreaker and pushed us farther into the market, which we couldnt for a very long time. However, the way it deals with my existing marketing campaigns is confusing. It prioritizes the latest campaigns and essentially hides the older information, which we have to dig up in order to get the information we need. But, in all honesty, I couldnt find any real errors worth mentioning that could break the experience. I would just like the software more if they lowered the costs or introduced more budget-friendly packages.

Sep 11, 2019

Reply is a need

Erwin

Creative Research Ltd.

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

Pros

Reply has a very good user experience, so I strongly recommend that everyone should give it a try. A comprehensive set of features for efficient marketing automation outbound and inbound. The customer support is great, and they are available 24/7.

Cons

None so far.

Sep 09, 2019

Not good but works.

Alex

OnSched

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

Pros

The only feature that I really liked in this software was the bar on the left of the email, which displayed how good an email would be by using AI technology.

Cons

It didn’t work for us because of so many bugs. The editor had many bugs due to which a lot of our time was utilized in editing the emails, we had to write it in google docs and then paste it in Reply.

Sep 05, 2019

Easy

Carl

BizAutomation.com

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Pros

You can trust this tool, as long as it keeps doing what you need it to do.

Cons

You can reach support only through chat, and there isn’t a way to call them. Due to limited support, you might get stuck with something and won’t be able to do anything about it. The user interface at times can be extremely complicated. I had to cancel my subscription due to lack of support.

Aug 23, 2019

Good software

Satbyul

Goodlugg

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Pros

If you are someone who works in the sales team, then this product is literally for you. It is an amazing application. It is simple and easy to use. It is easy to send personalized emails and follow-ups at scale.

Cons

Their free trials are only for 14 days. The integrations and reports are complex, they can make it more simple and easier to use.

Jun 15, 2019

A tool for start-ups

Alexander

Apolitical

Ease of use

9

Value for money

8

Customer Support

10

Functionality

9

Pros

It is a great tool. We are able to send 400 emails each day from 3 different email addresses separately with our subscription. We can schedule follow-ups with this tool and it also lets us personalize our emails.

Cons

The email report that is generated for each campaign isn’t that accurate. It often says that we have received 2 replies whereas we actually have received 5 replies.

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