Revinate Reviews

“simple guest experience evaluation

Pros

I find it very simple to evaluate guest experiences through its review process and make adjustments where needed.

Cons

Whenever I try to get a customized subroutine, the process feels complicated and completing it takes more effort than expected.

“getting guest feedback is easy now

Pros

The review system makes it easy to understand how guests are feeling and take action based on their feedback. It's simple but really effective.

Cons

I feel like the way the survey notification email is formatted when it is sent out could be improved.

“smooth communication & tracking features

Pros

The email features, clean interface and built in metrics make communication and tracking much smoother for me and my team.

Cons

I really wish there were an option to send emails based on the date a reservation was created, since right now I can only schedule them by days before a stay which feels limiting.

“Works well and is user-friendly

Pros

overall, the system runs smoothly and is very user-friendly. We're especially impressed with the features that help drive revenue and encourage repeat visits from our guests,it's been a valuable tool for our business

Cons

Honestly I still think there should be an option to send emails based on the date a reservation was made, not just how many days before or after the stay. Right now the software only lets you schedule messages based on the timing of the reservation itself.