Hospitality, 1-10 employees
“simple guest experience evaluation”
Pros
I find it very simple to evaluate guest experiences through its review process and make adjustments where needed.
Cons
Whenever I try to get a customized subroutine, the process feels complicated and completing it takes more effort than expected.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Hospitality, 101-500 employees
Less than a year
“getting guest feedback is easy now”
Pros
The review system makes it easy to understand how guests are feeling and take action based on their feedback. It's simple but really effective.
Cons
I feel like the way the survey notification email is formatted when it is sent out could be improved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Hospitality, 1-10 employees
“smooth communication & tracking features”
Pros
The email features, clean interface and built in metrics make communication and tracking much smoother for me and my team.
Cons
I really wish there were an option to send emails based on the date a reservation was created, since right now I can only schedule them by days before a stay which feels limiting.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
4
Functionality
6
Hospitality, 51-100 employees
Less than a year
“Works well and is user-friendly”
Pros
overall, the system runs smoothly and is very user-friendly. We're especially impressed with the features that help drive revenue and encourage repeat visits from our guests,it's been a valuable tool for our business
Cons
Honestly I still think there should be an option to send emails based on the date a reservation was made, not just how many days before or after the stay. Right now the software only lets you schedule messages based on the timing of the reservation itself.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8