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Revinate

Revinate

Last Updated

Overview

Revinate is a guest data platform that helps hoteliers boost direct bookings through personalized marketing and communication. While some users suggest improvements to its membership program, the platform excels in guest segmentation, unified guest view, and contact management, complemented by responsive customer support that adds strong overall value.

Revinate Specifications

  • Customer Segmentation
  • Customer Feedback and Surveys
  • Analytics and Reporting
  • Multi-Channel Support

Revinate Features

Guest Segmentation

Revinate allows hotels to create highly targeted guest groups using 100+ guest and behavioral attributes, including spending, loyalty, and booking habits. This helps marketing teams reach the right guests with more relevant campaigns and offers.

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Hospitality ROI Attribution

Hotels can track the revenue generated by their email campaigns beyond standard engagement metrics such as opens and clicks. Revinate Marketing connects campaign activity with metrics including room nights, direct booking revenue, and additional guest spending, giving hotel teams a clearer view of how individual campaigns contribute to bookings and overall revenue.

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Lead Management

Revinate Reservation Sales helps hotel teams capture potential guest information and manage booking leads, even when a reservation is not completed during the first interaction. Teams can also schedule automated follow-ups to reconnect with guests and recover missed booking opportunities.

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Brand Customization

Revinate allows hotels to customize guest communications using their unique brand voice, property details, and brand assets. This helps maintain consistent messaging across guest interactions while creating a more personalized experience that reflects each property’s identity.

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AI Sentiment Analysis

Revinate Feedback uses AI to analyze guest reviews and surveys, providing sentiment scores from 0 to 100. It automatically organizes feedback by departments, helps hotel teams identify service trends, understand guest concerns, and find areas for improvement.

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Pros And Cons of Revinate

Pros

  • Unified guest profiles make customer data easier to manage

  • Advanced segmentation helps teams target the right guests

  • Automated campaigns help increase direct booking opportunities

  • AI-powered messaging supports faster guest communication

  • Centralized reviews and surveys simplify reputation management

Cons

  • Hospitality-focused design limits use across other industries

  • Guest profile management can take extra time and effort

  • Advanced capabilities may require paid add-ons

Revinate Pricing

Core Data Platform

STARTER

PRO

REPUTATION

POST-STAY SURVEYS

  • Guests CRM

  • Identity resolution

  • Cloud Data Management/Security

  • Advanced segmentation

  • Guest data dashboard Rich Guest Profiles

  • Arrivals & departures reports

  • Guest engagement history

  • Loyalty tiers

  • PMS data connection

  • In addition to the CDP:

  • Drag & drop email composer

  • Image library

  • One-time campaigns

  • Campaign performance reports

  • Email click tracking

  • User defined fields

  • Contact Lists

  • Lead Nurture campaigns

  • In addition to the STARTER plan:

  • Guest preferences

  • A/B campaign testing UTM tagging

  • Qualification campaigns

  • Drip / nurture campaigns

  • Upsell campaigns

  • Cancellation recovery campaigns

  • Countdown timer

  • Embed video

  • Guest Feedback dashboard

  • MRR: $125 /property

  • NRR: $200/property

  • Auto-case ticketing

  • Defined responses

  • Alerts & notifications Property groups

  • Review management social media & buzz

  • Review overview

  • Response assistant

  • Direct reply to review

  • Requires Reputation Subscription

  • Survey editor

  • Survey email automation

  • Satisfaction reports

  • Department score reports

  • NPS score reporting

  • Direct reply to survey Guest list management

  • MRR: $125/property

  • NRR: $100/property

Disclaimer: The pricing details were last updated on Sep 02, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Revinate Reviews

Total 4 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

0%

3

Stars

25%

2

Stars

0%

1

Stars

0%

Share your experience

JB

Jeremiah B.

Hospitality, 1-10 employees

5.0
December 2024

“simple guest experience evaluation”

Pros

I find it very simple to evaluate guest experiences through its review process and make adjustments where needed.

Cons

Whenever I try to get a customized subroutine, the process feels complicated and completing it takes more effort than expected.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

J

Jeremiah

Hospitality, 101-500 employees

Less than a year

5.0
December 2024

“getting guest feedback is easy now”

Pros

The review system makes it easy to understand how guests are feeling and take action based on their feedback. It's simple but really effective.

Cons

I feel like the way the survey notification email is formatted when it is sent out could be improved.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

MC

Mark C.

Hospitality, 1-10 employees

3.0
February 2021

“smooth communication & tracking features”

Pros

The email features, clean interface and built in metrics make communication and tracking much smoother for me and my team.

Cons

I really wish there were an option to send emails based on the date a reservation was created, since right now I can only schedule them by days before a stay which feels limiting.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

4

Functionality

6

View All 4 Reviews

Frequently Asked Questions

What level of support does Revinate offer?

Revinate provides customer support through email and live chat.

Does Revinate have a mobile app?

Yes, Revinate offers a mobile app for iPhone users.

Does Revinate offer an API?

Yes, Revinate offers an API.

What other apps does Revinate integrate with?

The platform integrates with several third-party applications and hospitality systems, including Cloudbeds, Oracle Hospitality, Mindbody, TablePath, and Escapia.

What types of pricing plans does Revinate offer?

Revinate pricing is estimated to start at $150/user/month. Revinate Marketing offers Core Data Platform, Starter, and Pro options with custom pricing.  Contact us for a personalized Revinate price estimate.

What language does Revinate support?

Revinate supports multiple languages, including English, Arabic, Chinese, Dutch, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Thai, and Turkish.

Who are the typical users of Revinate?

Typical Revinate users include independent hotels, hotel groups, resorts, hospitality marketing teams, reservation departments, and guest experience teams.