Last Updated
Overview
Revinate is a guest data platform that helps hoteliers boost direct bookings through personalized marketing and communication. While some users suggest improvements to its membership program, the platform excels in guest segmentation, unified guest view, and contact management, complemented by responsive customer support that adds strong overall value.
Overall Rating
Based on 4 users reviews
4.5
Rating Distribution
Positive
75%
Neutral
25%
Negative
0%
Starting Price
Custom
Revinate Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Customer Communication Tracking
What Is Revinate?
Revinate is a Customer Relationship Management (CRM) and guest data platform built specifically for the hospitality industry to help hotels drive direct revenue. It unifies guest data from property management systems and other sources into a single, comprehensive profile, enabling highly targeted marketing segmentation. The platform also automates personalized email campaigns to engage guests throughout their journey, from pre-arrival to post-stay, to encourage loyalty and secure repeat bookings directly through the hotel’s channels.
Revinate Pricing
The software provides three tailored pricing plans for its ‘Revinate Marketing’ platform:
- Starter: Custom pricing
- Pro: Custom pricing
- Custom: Custom pricing
Other products, including ‘Revinate Guest Feedback’ and ‘Reservation Sales,’ are also available through tailored pricing plans.
Disclaimer: The pricing is subject to change.
Revinate Integrations
The platform integrates with several third-party applications and systems, such as:
Who Is Revinate For?
Revinate is ideal for a wide range of businesses in the hospitality sector, such as:
- Luxury hotels
- Business hotels
- Hotel groups
- Resorts
- Lifestyle hotels
Is Revinate Right For You?
Revinate is suited for hotels and hotel groups aiming to strengthen direct bookings over third-party reliance. Its core strength lies in using a unified guest data platform to enable personalized, automated marketing that fosters loyalty. The software also complies with GDPR, PCI-DSS, and SOC 2 Type 1 and Type 2 standards, and its flexible design supports scalability to adapt to different organizational needs.
Still doubtful if Revinate software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Revinate Features
Guest Data Management
Revinate features include a unified guest database that consolidates reservations and engagement data into a single view. Tools like dashboards, segment builders, and database health tracking enable hotels to monitor profiles, behaviors, and campaign performance across properties.
Email Marketing Tools
‘Revinate Marketing’ provides AI-assisted email content creation, drag-and-drop composer, and campaign automation. Hotels can manage single or multi-property campaigns, offer upsell options, and track results with analytics to improve communication, personalization, and overall email performance.
Smart Call Conversion
The software’s ‘Reservation Sales’ module enhances call conversions through lead capture, guest data, and outbound strategies. It includes real-time agent coaching, warm transfers, cloud-based telephony, and campaign tracking, with optional 24/7 RezForce support to capture additional voice channel demand.
Reputation Management
‘Revinate Guest Feedback’ module centralizes surveys and reviews across platforms, enabling hoteliers to gather guest input, manage reputation, and analyze sentiment. Custom dashboards and reporting support operational improvements, while integrated data enhances guest profiles for more personalized marketing campaigns.
Pros And Cons of Revinate
Pros
Enables effective guest database segmentation
Provides a comprehensive, 360-degree view of guest data
AI-powered contact management reduces manual effort
Cons
Email delivery may occasionally experience delays
Interface could better sync with PMS
Revinate Reviews
Total 4 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars0%
3
Stars25%
2
Stars0%
1
Stars0%
Share your experience
Hospitality, 1-10 employees
“simple guest experience evaluation”
Pros
I find it very simple to evaluate guest experiences through its review process and make adjustments where needed.
Cons
Whenever I try to get a customized subroutine, the process feels complicated and completing it takes more effort than expected.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Hospitality, 101-500 employees
Less than a year
“getting guest feedback is easy now”
Pros
The review system makes it easy to understand how guests are feeling and take action based on their feedback. It's simple but really effective.
Cons
I feel like the way the survey notification email is formatted when it is sent out could be improved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Hospitality, 1-10 employees
“smooth communication & tracking features”
Pros
The email features, clean interface and built in metrics make communication and tracking much smoother for me and my team.
Cons
I really wish there were an option to send emails based on the date a reservation was created, since right now I can only schedule them by days before a stay which feels limiting.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
4
Functionality
6
Frequently Asked Questions
What other apps does Revinate integrate with?
The platform integrates with several third-party applications and systems, including Cloudbeds, Oracle Hospitality, Mindbody, TablePath, and Escapia.
What language does Revinate support?
The software supports multiple languages, including English, Arabic, Dutch, Chinese, and more.
Does Revinate offer an API?
Yes, Revinate offers an API.
What level of support does Revinate offer?
The platform provides support via inquiry form, email, phone, and FAQs.
Does Revinate have a mobile app?
Yes, Revinate offers a mobile app.
Who are the typical users of Revinate?
Revinate is ideal for a wide range of businesses in the hospitality sector, including luxury hotels, business hotels, hotel groups, resorts, and lifestyle hotels.
What types of Revinate price plans are available?
The software offers three tailored pricing plans for its ‘Revinate Marketing’ platform—Starter, Pro, and Custom—while other products, such as ‘Revinate Guest Feedback’ and ‘Reservation Sales,’ are also available through customized pricing. Contact us to request a personalized Revinate cost quote based on your institution's requirements.