Roomex Reviews
Total 133 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars68%
4
Stars32%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Leo F.
Building Materials, 500+ employees
More than a year
“Online booking is simple
Pros
Booking online is simple and I never have trouble finding a hotel in whatever area I need. There is barely any administration required on my end.
Cons
It is not easy to get a clear understanding of company policy or book a specific hotel sometimes.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
6
Functionality
9
Paul B.
Telecommunications, 101-500 employees
More than a year
“very easy with helpful team
Pros
It is very easy to use and the team is always helpful except when my job gets cancelled at short notice. That part is frustrating but it is not really their fault.
Cons
There is no option to cancel at any time when work gets cancelled which can be frustrating.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
4
Functionality
4
Paul B.
Telecommunications, 101-500 employees
More than a year
“very easy with helpful team
Pros
It is very easy to use and the team is always helpful except when my job gets cancelled at short notice. That part is frustrating but it is not really their fault.
Cons
There is no option to cancel at any time when work gets cancelled which can be frustrating.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
4
Functionality
4
Paul B.
Telecommunications, 101-500 employees
More than a year
“very easy with helpful team
Pros
It is very easy to use and the team is always helpful except when my job gets cancelled at short notice. That part is frustrating but it is not really their fault.
Cons
There is no option to cancel at any time when work gets cancelled which can be frustrating.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Paul B.
Telecommunications, 101-500 employees
More than a year
“very easy with helpful team
Pros
It is very easy to use and the team is always helpful except when my job gets cancelled at short notice. That part is frustrating but it is not really their fault.
Cons
There is no option to cancel at any time when work gets cancelled which can be frustrating.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Paul B.
Telecommunications, 101-500 employees
More than a year
“very easy with helpful team
Pros
It is very easy to use and the team is always helpful except when my job gets cancelled at short notice. That part is frustrating but it is not really their fault.
Cons
There is no option to cancel at any time when work gets cancelled which can be frustrating.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Paul B.
Telecommunications, 101-500 employees
More than a year
“very easy with helpful team
Pros
It is very easy to use and the team is always helpful except when my job gets cancelled at short notice. That part is frustrating but it is not really their fault.
Cons
There is no option to cancel at any time when work gets cancelled which can be frustrating.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Paul B.
Telecommunications, 101-500 employees
More than a year
“very easy with helpful team
Pros
It is very easy to use and the team is always helpful except when my job gets cancelled at short notice. That part is frustrating but it is not really their fault.
Cons
There is no option to cancel at any time when work gets cancelled which can be frustrating.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Liam C.
Civil Engineering, 101-500 employees
Less than a year
“great ease of use and reliable
Pros
The ease of use is great, it is reliable every time and the reporting facility comes in really handy when I need to track things.
Cons
The fact that invoicing reports are on another platform is a bit annoying and requires extra steps.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
3
Liam C.
Civil Engineering, 101-500 employees
Less than a year
“great ease of use and reliable
Pros
The ease of use is great, it is reliable every time and the reporting facility comes in really handy when I need to track things.
Cons
The fact that invoicing reports are on another platform is a bit annoying and requires extra steps.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
3
Liam C.
Civil Engineering, 101-500 employees
Less than a year
“great ease of use and reliable
Pros
The ease of use is great, it is reliable every time and the reporting facility comes in really handy when I need to track things.
Cons
The fact that invoicing reports are on another platform is a bit annoying and requires extra steps.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
6
Liam C.
Civil Engineering, 101-500 employees
Less than a year
“great ease of use and reliable
Pros
The ease of use is great, it is reliable every time and the reporting facility comes in really handy when I need to track things.
Cons
The fact that invoicing reports are on another platform is a bit annoying and requires extra steps.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
6
Liam C.
Civil Engineering, 101-500 employees
Less than a year
“great ease of use and reliable
Pros
The ease of use is great, it is reliable every time and the reporting facility comes in really handy when I need to track things.
Cons
The fact that invoicing reports are on another platform is a bit annoying and requires extra steps.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
6
Liam C.
Civil Engineering, 101-500 employees
Less than a year
“great ease of use and reliable
Pros
The ease of use is great, it is reliable every time and the reporting facility comes in really handy when I need to track things.
Cons
The fact that invoicing reports are on another platform is a bit annoying and requires extra steps.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
6
Liam C.
Civil Engineering, 101-500 employees
Less than a year
“great ease of use and reliable
Pros
The ease of use is great, it is reliable every time and the reporting facility comes in really handy when I need to track things.
Cons
The fact that invoicing reports are on another platform is a bit annoying and requires extra steps.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
6
Kirsty H.
Wine and Spirits, 500+ employees
Less than 6 months
“Refreshingly simple for making policy-aligned bookings
Pros
Making and managing bookings while keeping everything aligned with company policy is refreshingly simple.
Cons
It does not include all hotels in the area so the choice can feel somewhat limited at times.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
4
Functionality
4
Paul B.
Facilities Services, 500+ employees
Less than a year
“easy to compare and book on account
Pros
Roomex makes it easy for me to look around, compare prices and book rooms on account without any hassle. The web portal is easy to use and the filtering options actually help me narrow things down.
Cons
You do not find out a hotel is fully booked until you actually select it. Being able to filter out hotels with no availability for my chosen dates would be a nice improvement.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
4
Functionality
5
Dyren R.
Construction, 500+ employees
More than a year
“User friendly with always helpful staff
Pros
This platform is very user friendly and the staff are always helpful whenever I reach out.
Cons
I do not think you can improve it anymore honestly. It seems to work really well as it is.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
John H.
Computer Hardware, 500+ employees
More than a year
“Quick bookings and fast approvals
Pros
I can book quickly and get approvals fast, which is ideal for my workflow. There is a good variety of hotels to suit whatever budget I am working with and having that allowance voucher makes things much easier when I arrive at the location.
Cons
Sometimes the pricing may be a little out when compared to other sites but I understand there may be a slight compromise between price, availability and functionality.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
4
Functionality
5
Gary T.
Construction, 500+ employees
More than a year
“very easy and quick booking
Pros
It is a very easy and quick way to book hotels without any fuss and I can do it whenever I need to without waiting around.
Cons
All good!! no issues at all. It does everything it should without any problems.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5