Salesforce Customer360 Reviews

“Works Smoothly for daily Use

Pros

Super easy to move around in the system. I find the layout clean and simple and it's nice that I can customize it to fit how I work best.

Cons

I switched from the old version to the newer layout and I think that was a good move. I needed a bit of time to adjust but now I feel way more comfortable with the new view.

“Convenient remote client work

Pros

What I love about this software is being able to handle so many tasks all in one place. With different features and apps built in I don't have to keep switching between tools.

Cons

I found it a little confusing at first when I tried entering data and navigating, but after I used it a few times, I started feeling more at ease and now it feels natural to work in.

“Really easy tool

Pros

I like how smooth Salesforce Sales Cloud is to use. Whether I'm on my laptop or phone, I can check anything I need and know it's safe behind a secure login.

Cons

I had a bit of a hard time getting used to things at the start. It didn't all make sense right away but once I spent some time on it, I felt way more confident using it without needing help.

“Lead management feature is commendable!

Pros

I've been using this platform to stay on top of our sales opportunities, campaign tracking and managing support cases. It handles all that and more without me needing to jump between platforms.

Cons

I feel like the price is a bit high compared to other tools I've tried. I also think it could really use more options for linking up with other systems I work with.

“Upgrades listing workflow

Pros

It's made my life easier when juggling multiple accounts, honestly having all my tasks organized and tracked in one system really cuts down on confusion, especially in real estate work.

Cons

I haven't had anything go wrong with Salesforce yet. It's been doing the job I need it to do and I haven't needed to ask for help or fix things.

“Powerful once familiar

Pros

What I like is that it's not just for one part of the business. It ties together marketing, sales and customer support in one platform and makes managing all those points a lot easier.

Cons

Took some time to get comfortable using it. At first nothing felt natural but once I settled in, I was honestly impressed by how powerful and helpful it became.

“Modern and great system

Pros

Took me a bit to get the hang of things but once I understood how it works, everything kind of fell into place. It started making sense fast and I've been comfortable using it ever since.

Cons

I've had a few moments when it ran slow or threw random errors. That being said, things have improved a lot recently and my experience keeps getting better every month.

“Perfect CRM system

Pros

I really enjoy how I can keep all my leads stored in one place. That alone saves me loads of time and definitely helps me stay more focused and productive during the day.

Cons

I've enjoyed using this platform from the start. I can't think of anything I don't like. It's been a positive experience the whole time.

“Great data accuracy

Pros

One thing that works well is how accurately it stores customer data and notes. I can keep track of everything said or done with clients and that's been super helpful.

Cons

There's something that bugs me, before I can close out a case, I always have to fill in a lot of details. It just feels like too much info at times and I wish it didn't ask for so many steps before wrapping things up.

“Phenomenal Integration

Pros

The fresh design and how it connects with other tools I use really stands out. I also like the fonts and layout, it's just easier on the eyes and works great day to day. Watching the system improve over time has been nice too.

Cons

Getting started was a bit tough since I didn't know anything about the platform I also needed some basic training before I could properly move around and use the features without guessing.

“Awesome salesforce analytics

Pros

The reporting and analytics tools have been super valuable for me. I can clearly see how my sales are doing by month, quarter or even over the years and it helps me spot opportunities I might've missed before.

Cons

Sometimes it does lag a bit especially when working with big data sets. I've seen pages take longer to load than they should which can slow down my work when I'm on a deadline.

“Innovative selling tool

Pros

Salesforce Sales Cloud brought a major shift in how selling works for me. The way it's using AI has genuinely changed the game and added serious value to my process.

Cons

There wasn't anything about it that I disliked. The platform feels complete and covers everything I need, so I've never felt like something's missing or off.

“Love the support team's professionalism!

Pros

I feel really supported by the leadership team behind it. I have to mention, the customer service and sales assistance Ive received has been top notch and honestly one of the best parts of the whole experience.

Cons

Everything about Sales Cloud works great for me. I genuinely enjoy using it and haven't come across anything that made me feel frustrated or let down.

“Simple once you learn

Pros

It's a CRM that's full of useful features, yet still feels simple enough for anyone to pick up. What I appreciate most is how it helps me stay on track, reminders for tasks are built right in so I never miss a follow up.

Cons

The beginning setup didn't really make much sense to me, it took a while to understand what was going on but once I got the hang of it, everything started falling into place.

“Fantastic CRM tool

Pros

It's honestly a powerhouse when it comes to customer management. I can keep all the client info in one place, send updates easily and close deals much faster thanks to how well it's set up.

Cons

All the features feel simple enough to manage and they've made my tasks easier. I haven't faced any trouble getting around or using the functions I need daily.

“The perfect choice for small businesses

Pros

I rely on Salesforce to help me track our orders and record every detail, everything stays organized and nothing falls through the cracks.

Cons

Everything's been working really well for me, so there's nothing I'd point out as a problem. I haven't had any reasons to complain.

“Customization works well

Pros

It's packed with features but still easy to use. I can move from contacts to accounts to leads without feeling lost. The customization options are solid and it fits perfectly with the way we handle sales at our company.

Cons

What bothers me a little is how cluttered the layout feels. There's just too much on the screen sometimes and I would definitely prefer something cleaner and more spaced out.

“Smooth experience overall

Pros

What I like the most is how simple it is to get started with this platform. I don't need to use a bunch of different tools anymore, everything I need to manage is right there in one place.

Cons

Can't really think of anything that bothers me here. It's super easy to handle and I didn't find myself stuck or needing help much. For me, the whole experience has been smooth from day one.

“Helpful And Valuable Investment

Pros

I've literally increased my sales with just a few clicks. The system makes it fast and super efficient to act on leads and close deals quickly.

Cons

One thing that I found problematic was how hard it is to adjust the setup to match individual tasks. I wanted to add some features for my own workflow but couldn't really customize it the way I hoped.

“Very Powerful CRM platform

Pros

What I really appreciate is how it's improved our ability to manage partner interactions. I've even been able to build detailed do not call lists and track everything more clearly than ever before.

Cons

I haven't had a single bad experience using it. Everything's worked the way I hoped and I'm genuinely happy with how it performs.

“Phenomenal for management

Pros

I love how efficient it is, everything just works the way I expect it to and it's simple to use for end users like me.

Cons

Sometimes it feels like I'm using a social feed instead of a team collaboration tool. The comment threads and all that give off a bit too much of a social media vibe.

“One of the best crms

Pros

From managing leads to generating campaigns, I've been able to accomplish so many important tasks with Salesforce. It's a real all in one solution.

Cons

To really get comfortable with everything it offers, I've had to spend a good chunk of time learning the tool. It's packed with features but using it well means putting in the hours.

“Simplifies daily workflow

Pros

I find this to be the best tool I've used so far for handling email support, it really simplifies my workflow.

Cons

I think it would be great if they added support for more apps that I actually use. I often find myself wishing I could connect it with other helpful tools to make things run smoother.

“Powerful and Efficient CRM

Pros

Its great how I can adjust the items I use daily to fit my needs, The process is quick, fast and efficient, even when I'm dealing with high volumes.

Cons

The design feels a bit outdated to me. I think it could use a cleaner, more user centered layout that's easier to navigate without needing to dig around.

“Easy and effective CRM

Pros

Finding what I need is quick because everything has its place. It's clean, organized and easy to get around without getting confused.

Cons

Can't say I've faced anything negative so far. I'm honestly very satisfied with what Salesforce offers and how stable it's been for me.

“Stress free data tracking

Pros

Since most of my job is digital, Salesforce really makes it easy for me to track data without any stress.

Cons

Sometimes I notice it slows down or lags here and there. But honestly, that's kind of expected with cloud based stuff so I don't hold it too much against it.

“Reliable and helpful tool

Pros

In our daily work, Salesforce fits right in. I find it super easy to navigate and communicating with my teammates through it feels smooth and efficient.

Cons

So far, nothing's gone wrong on my end. I've been using this tool regularly and it's honestly been super helpful for our daily work routine.

“Strong lead generation software

Pros

The lead generation feature has been a huge win for me. It has really helped bring in new prospects consistently and made closing sales a lot easier.

Cons

I remember being a bit confused at the start. There were just so many options and features and I felt kinda lost trying to figure out where to begin.

“Great for customer engagement!

Pros

I like that their responsive customer support is so active and always there to provide assistance. This factor directly impacts how efficiently I can resolve issues.

Cons

Compared to other tools I've used, this one feels more complicated. It's not impossible but definitely takes more effort to figure out.

“Bit of learning curve at first

Pros

For me, the biggest strengths are how simple it is to use and how easily it connects with other apps I rely on. That combo really increases my productivity every day.

Cons

I had a hard time picking things up at first. Learning how to use Sales Cloud properly took longer than I expected and was a bit of a struggle.

“Helps greatly with Individual Management

Pros

What stands out most to me is the ability to manage daily operations within each account. I always know what's going on and that kind of visibility really increases my confidence in staying on top of things.

Cons

The mobile app works great and has helped me a lot on the go but I do feel the platform's price is on the higher side. Wish it were a bit more budget friendly.

“Good platform for all nonprofits

Pros

Having one central spot where I can store everything, from clients and donors to board members, has completely streamlined how I manage our engagement data.

Cons

It could be a little easier to get around. I think having so many features packed in makes it harder for someone who's not very used to Salesforce and I've seen others struggle with that.

“Custom features fit well

Pros

I absolutely love that I can customize the features to fit my specific job needs, it feels like this system was made just for me.

Cons

It's definitely not cheap. I do think it brings value but still, the price tag is a bit of a stretch especially when comparing with others in the market.

“It automates daily work

Pros

I don't need much experience or technical background to use this software efficiently, it's so simple that I can just get started and be productive.

Cons

It does feel slightly overpriced for a small business like mine. I'd probably feel more comfortable if the pricing was a bit more flexible or tiered based on company size.

“Upgrade your business with salesforce

Pros

The customization options make it feel like this tool was built just for us. Whether you're a tiny business or a large organization, it adjusts to your needs and integrates easily with other tools I use for analytics and real time insights.

Cons

There's definitely room to improve how data is handled. I think better data use would help cut down on extra costs and having some proper training material would really help new users settle in faster.