Salesforce Customer360 provides a unified platform, linking all departments for a complete customer view and enabling AI-powered personalization. While it can be occasionally slow, its powerful integration capabilities and comprehensive feature set offer unparalleled insights, making it a strategic choice for data-driven businesses.
Salesforce Customer360 Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is Salesforce Customer360?
Salesforce Customer360 is an integrated platform designed to unite your marketing, sales, service, and commerce departments around a single, shared view of the customer. It solves the critical business problem of fragmented data by creating a unified profile for every individual. This allows businesses of any scale to leverage AI-powered personalization for hyper-relevant engagement and utilize comprehensive analytics to understand customer behavior, ultimately driving more efficient growth and building lasting, loyal relationships.
Salesforce Customer360 Pricing
The Salesforce Customer360 pricing model is structured around the use of ‘credits’. The total cost is determined by your specific usage of credits, data storage, and any premium add-ons.
- Consumption Credits - Starting from $500/100,000 credits (purchased in bundles)
- Data Storage - Starting from $23/terabyte (billed monthly)
- Premium Add-ons - Custom pricing
Disclaimer: The pricing is subject to change.
Salesforce Customer360 Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce Sales
- Amazon S3
- MuleSoft
- Snowflake
Who Is Salesforce Customer360 For?
Salesforce Customer360 software is ideal for a wide range of industries and sectors, including:
- Financial services
- Healthcare
- Public Sector
- Manufacturing
- Nonprofit
Is Salesforce Customer360 Right For You?
Choosing the right CRM is a critical decision. Salesforce Customer360 is the best fit for organizations that are committed to a deep, data-driven approach to customer relationships and require a highly scalable, integrated platform. Its strength lies in breaking down internal silos to create a seamless customer journey. The platform leverages innovative use of technology to drive customer success. If your business needs to unify complex operations and leverage AI to deliver superior experiences, this platform is a leading contender.
Are you still not sure about the platform and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
Salesforce Customer360 Features
This capability leverages real-time customer data from every touchpoint to deliver one-to-one personalized experiences. It uses AI to infer customer intent and automatically surfaces the most relevant content or product recommendations across web, email, mobile, and agent consoles.
See How It WorksBuild and manage email programs at scale with a user-friendly, drag-and-drop interface. The platform supports everything from simple newsletters to complex, automated campaigns with A/B testing, dynamic content, and AI-powered send time optimization for maximum engagement.
See How It WorksAlign your marketing and sales teams to drive efficient growth with Salesforce marketing automation. This feature enables you to build personalized, cross-channel journeys, score and grade leads with AI and provide sales with real-time alerts when prospects are highly engaged.
See How It WorksUnify all your marketing data to measure campaign performance and provide its impact on the bottom line. With embedded Tableau visualizations and AI-driven insights, you can easily track cross-channel ROI, optimize budgets, and make data-informed decisions to improve performance.
See How It WorksTop Recommended Software
