Salesforce Customer360: Pricing, Free Demo & Features

Name: Salesforce Customer360
Rating: 4.8 (35 reviews)

Last Updated Mar 5, 2026

Overview

Salesforce Customer360 provides a unified platform, linking all departments for a complete customer view and enabling AI-powered personalization. While it can be occasionally slow, its powerful integration capabilities and comprehensive feature set offer unparalleled insights, making it a strategic choice for data-driven businesses.

Overall Rating

Based on 35 users reviews

4.8

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Salesforce Customer360 Specifications

Contact Management
Lead Management
Opportunity Management
Sales Forecasting
Customer Communication Tracking
Email Integration
Customer Segmentation
Deal Pipeline Management
Customer Service/Support
Social Media Integration

View All Specifications

What Is Salesforce Customer360?

Salesforce Customer360 is an integrated platform designed to unite your marketing, sales, service, and commerce departments around a single, shared view of the customer. It solves the critical business problem of fragmented data by creating a unified profile for every individual. This allows businesses of any scale to leverage AI-powered personalization for hyper-relevant engagement and utilize comprehensive analytics to understand customer behavior, ultimately driving more efficient growth and building lasting, loyal relationships.

Salesforce Customer360 Pricing

The Salesforce Customer360 pricing model is structured around the use of ‘credits’. The total cost is determined by your specific usage of credits, data storage, and any premium add-ons.

Consumption Credits - Starting from $500/100,000 credits (purchased in bundles)
Data Storage - Starting from $23/terabyte (billed monthly)
Premium Add-ons - Custom pricing

Get in touch with us to get a customized Salesforce Customer360 cost quote.

Disclaimer: The pricing is subject to change.

Salesforce Customer360 Integrations

The software supports integration with multiple systems and platforms, such as:

Salesforce Sales
Amazon S3
MuleSoft
Snowflake

To learn more about the software’s functionalities, book a free Salesforce Customer360 demo today.

Who Is Salesforce Customer360 For?

Salesforce Customer360 software is ideal for a wide range of industries and sectors, including:

Financial services
Healthcare
Public Sector
Manufacturing
Nonprofit

Is Salesforce Customer360 Right For You?

Choosing the right CRM is a critical decision. Salesforce Customer360 is the best fit for organizations that are committed to a deep, data-driven approach to customer relationships and require a highly scalable, integrated platform. Its strength lies in breaking down internal silos to create a seamless customer journey. The platform leverages innovative use of technology to drive customer success. If your business needs to unify complex operations and leverage AI to deliver superior experiences, this platform is a leading contender.

Are you still not sure about the platform and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.

Salesforce Customer360 Features

AI-Powered Personalization

This capability leverages real-time customer data from every touchpoint to deliver one-to-one personalized experiences. It uses AI to infer customer intent and automatically surfaces the most relevant content or product recommendations across web, email, mobile, and agent consoles.

See How It Works

Email Marketing

Build and manage email programs at scale with a user-friendly, drag-and-drop interface. The platform supports everything from simple newsletters to complex, automated campaigns with A/B testing, dynamic content, and AI-powered send time optimization for maximum engagement.

See How It Works

Marketing Automation

Align your marketing and sales teams to drive efficient growth with Salesforce marketing automation. This feature enables you to build personalized, cross-channel journeys, score and grade leads with AI and provide sales with real-time alerts when prospects are highly engaged.

See How It Works

Marketing Analytics

Unify all your marketing data to measure campaign performance and provide its impact on the bottom line. With embedded Tableau visualizations and AI-driven insights, you can easily track cross-channel ROI, optimize budgets, and make data-informed decisions to improve performance.

See How It Works

Pros And Cons of Salesforce Customer360

A quick look at Salesforce Customer360's strengths and weaknesses to
help you decide if it's the right fit

Pros

Flexible and powerful lead management
Highly scalable with many integrations

Cons

System can occasionally be slow
Some knowledge material is outdated

Salesforce Customer360 Reviews

Insights from real users on Salesforce Customer360’s features,
performance, and overall experience.

Total 35 reviews

4.8

All reviews are from verified customers

Rating Distribution

Stars

80%

Stars

20%

Stars

Share your experience

Tiffany?S.

Auto Dealership, N/A employees

Less than a year

5.0

April 2024

“Works Smoothly for daily Use”

Pros

Super easy to move around in the system. I find the layout clean and simple and it's nice that I can customize it to fit how I work best.

Cons

I switched from the old version to the newer layout and I think that was a good move. I needed a bit of time to adjust but now I feel way more comfortable with the new view.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Naima H.

Accounting, N/A employees

Less than 6 months

4.0

January 2024

“Convenient remote client work”

Pros

What I love about this software is being able to handle so many tasks all in one place. With different features and apps built in I don't have to keep switching between tools.

Cons

I found it a little confusing at first when I tried entering data and navigating, but after I used it a few times, I started feeling more at ease and now it feels natural to work in.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Ali A.

Accounting, N/A employees

Less than a year

5.0

January 2024

“Really easy tool”

Pros

I like how smooth Salesforce Sales Cloud is to use. Whether I'm on my laptop or phone, I can check anything I need and know it's safe behind a secure login.

Cons

I had a bit of a hard time getting used to things at the start. It didn't all make sense right away but once I spent some time on it, I felt way more confident using it without needing help.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 35 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Salesforce Customer360 have a mobile application?

Yes, the Salesforce Customer360 mobile app is available for both iOS and Android devices.

Who are the typical users of Salesforce Customer360?

Businesses across various industries, including healthcare, manufacturing, financial services, nonprofit, and the public sector, benefit from Salesforce Customer360 features.

What language does Salesforce Customer360 support?

The software supports several languages, including English, Spanish, French, etc.

Does Salesforce Customer360 offer an API?

Yes, Salesforce Customer360 software provides an API.

What other apps does Salesforce Customer360 integrate with?

The platform offers integration with several powerful platforms, including Snowflake, Amazon S3, MuleSoft, and Salesforce Sales.

What types of pricing plans does Salesforce Customer360 offer?

The software uses a credit-based pricing model, with ‘Consumption Credits’ starting at $500/ 100,000 (sold in bundles), ‘Data Storage’ from $23/terabyte/month, and premium add-ons available at custom pricing. You can also request a personalized Salesforce Customer360 price quote now.

What level of support does Salesforce Customer360 offer?

The platform offers chat, phone, and email support.