Retail, 11-50 employees
Less than 6 months
“Easy to use with great technical support”
Pros
One of the main advantages of Simla is its user-friendly and easy-to-use interface which made it simple for our team to adopt. Plus it allowed us to centralize all customer information in one place from the first contact to post-sale significantly improving service quality and reducing response times.
Cons
One of the main drawbacks I noticed has been the lack of compatibility with key channels like Mercadolibre, Falabella and �xito.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Banking, 11-50 employees
Less than a year
“Good things come in threes”
Pros
The interface is great and as the front-end users we are independent and can create our own templates which I like the most.
Cons
Nothing much but yes I feel like customer support could be better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
6
Functionality
10
Hospital & Health Care, 1-10 employees
Less than 6 months
“Prevent IPS SAS attacks”
Pros
The software is easy to use and dependable. Also I like the fact it smoothly integrated into our workflow.
Cons
There is an overwhelming amount of advertising that I find annoying at times.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Facilities Services, 1-10 employees
Less than 6 months
“A solution to our main problem”
Pros
Simla range of features is impressive and we are excited to see the chatbot we have designed for our pilot tests implemented soon.
Cons
So far we have not had any complaints about the solution.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Program Development, 11-50 employees
Less than 6 months
“Helps us manage and assist customers properly”
Pros
I really like how easy it is to use and the level of customization and control it provides for each client.
Cons
Everything is going well for now. And I am still exploring its capabilities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
Less than 6 months
“Loving it so far”
Pros
Well I selected the SIMLA service because it gives me the option to add an AI-powered chatbot which is a key feature for enhancing customer interaction.
Cons
The way chats are displayed could be improved. Also it would be better if we could configure a dashboard to view customers organized by stages or labels.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Retail, 1-10 employees
Less than 6 months
“Impressed with it”
Pros
We love that everything is in one app including email marketing, SMS marketing and the best part is that we can also do WhatsApp marketing.
Cons
Well the setup is quite complicated for those of us who don't know coding. Plus I feel like it would be helpful to have a guide for people without programming knowledge.
Rating Distribution
Ease of use
5
Value for money
9
Customer Support
10
Functionality
7
Retail, 1-10 employees
Less than 6 months
“Proven invaluable for us”
Pros
There is a lot that I like about it but having complete control over both the chats and sales processes ensuring smooth management and better outcomes.
Cons
I don't like that if the chat is not assigned to an advisor they cannot see it and I have to reassign it manually.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Sports, 1-10 employees
Less than 6 months
“Comprehensive and user-friendly CRM for small businesses”
Pros
It is user-friendly with features like automated chatbots, quick response shortcuts and the ability to manage all channels from a single platform. Overall it is a decent tool that meets almost all our requirements.
Cons
The customer profile and view from the chat could be more customizable to display what we need to see.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
7
Apparel & Fashion, 51-100 employees
Less than 6 months
“Reliable and effective”
Pros
The integration with Shopify is a huge benefit for generating remarketing campaigns based on purchase data helping us to extend the lifespan of leads.
Cons
Some tools are not very user friendly or visually appealing like the automation flows and chatbots.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
“Excellent CRM for Meta connectivity”
Pros
It exceeded my expectations when it comes to managing multiple WhatsApp accounts with different agents.
Cons
I would like to have an online calendar directly within Simla for scheduling client appointments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
Less than 6 months
“Exceptional CRM software”
Pros
The integration with WooCommerce is seamless and the AI-powered features they are developing are incredibly impressive too.
Cons
Well I would prefer the funnel to have an optional traditional pipeline view with columns. But it is more about personal preference and habit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10