Simla Reviews

“Easy to use with great technical support

Pros

One of the main advantages of Simla is its user-friendly and easy-to-use interface which made it simple for our team to adopt. Plus it allowed us to centralize all customer information in one place from the first contact to post-sale significantly improving service quality and reducing response times.

Cons

One of the main drawbacks I noticed has been the lack of compatibility with key channels like Mercadolibre, Falabella and �xito.

“Good things come in threes

Pros

The interface is great and as the front-end users we are independent and can create our own templates which I like the most.

Cons

Nothing much but yes I feel like customer support could be better.

“Prevent IPS SAS attacks

Pros

The software is easy to use and dependable. Also I like the fact it smoothly integrated into our workflow.

Cons

There is an overwhelming amount of advertising that I find annoying at times.

“A solution to our main problem

Pros

Simla range of features is impressive and we are excited to see the chatbot we have designed for our pilot tests implemented soon.

Cons

So far we have not had any complaints about the solution.

“Helps us manage and assist customers properly

Pros

I really like how easy it is to use and the level of customization and control it provides for each client.

Cons

Everything is going well for now. And I am still exploring its capabilities.

“Loving it so far

Pros

Well I selected the SIMLA service because it gives me the option to add an AI-powered chatbot which is a key feature for enhancing customer interaction.

Cons

The way chats are displayed could be improved. Also it would be better if we could configure a dashboard to view customers organized by stages or labels.

“Impressed with it

Pros

We love that everything is in one app including email marketing, SMS marketing and the best part is that we can also do WhatsApp marketing.

Cons

Well the setup is quite complicated for those of us who don't know coding. Plus I feel like it would be helpful to have a guide for people without programming knowledge.

“Proven invaluable for us

Pros

There is a lot that I like about it but having complete control over both the chats and sales processes ensuring smooth management and better outcomes.

Cons

I don't like that if the chat is not assigned to an advisor they cannot see it and I have to reassign it manually.

“Comprehensive and user-friendly CRM for small businesses

Pros

It is user-friendly with features like automated chatbots, quick response shortcuts and the ability to manage all channels from a single platform. Overall it is a decent tool that meets almost all our requirements.

Cons

The customer profile and view from the chat could be more customizable to display what we need to see.

“Reliable and effective

Pros

The integration with Shopify is a huge benefit for generating remarketing campaigns based on purchase data helping us to extend the lifespan of leads.

Cons

Some tools are not very user friendly or visually appealing like the automation flows and chatbots.

“Excellent CRM for Meta connectivity

Pros

It exceeded my expectations when it comes to managing multiple WhatsApp accounts with different agents.

Cons

I would like to have an online calendar directly within Simla for scheduling client appointments.

“Exceptional CRM software

Pros

The integration with WooCommerce is seamless and the AI-powered features they are developing are incredibly impressive too.

Cons

Well I would prefer the funnel to have an optional traditional pipeline view with columns. But it is more about personal preference and habit.