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Simla

Simla

Claimed

Claimed

Last Updated Sep 12, 2025

Overview

Simla is a CRM platform built for small retail and e-commerce businesses to manage sales and customer communication in one place. It combines chatbots, marketing tools, and omnichannel messaging. While setup may take some time, the ability to centralize operations makes daily workflows simpler and more efficient.

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Overall Rating

Based on 12 users reviews

4.9

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

What Is Simla?

Simla.com is an omnichannel, AI-powered CRM platform tailored for small retail and e-commerce businesses. It unifies communication (WhatsApp, Facebook, Instagram, SMS, email, web chat) with sales automation, customer segmentation, chatbots, and marketing tools—all in one dashboard.

Simla Pricing

The vendor offers two plans designed to cater to businesses with different needs. Users can also get a free 70-day trial to test the platform:

  • Basic – Starting from $99/month (3 users)
  • Professional – Starting from $149/month (3 users)
Contact us for a custom Simla cost quotation.

Disclaimer: Pricing is subject to change.

Simla Integrations

The software supports integration with multiple systems and platforms, including: 

Watch a free Simla demo to learn more about its integration arrangements.

Who Is Simla For?

Simla is ideal for various types of businesses, including:

  • Pharmacies
  • Real estate agencies
  • Restaurants
  • Hotels
  • Travel agencies
  • Beauty salons

Is Simla Right For You?

If you run a small retail or e-commerce business and need a simple way to manage customer chats, sales, and marketing across multiple channels, Simla could be a strong fit. It offers omnichannel communication, allowing businesses to manage WhatsApp, Facebook, Instagram, and more from a single dashboard.

Still doubtful if Simla is the right fit for you? Connect with our consultants at (661) 384-7070 for further guidance.

Pros And Cons of Simla

Pros

  • Allows businesses to maintain centralized control of their clients

  • Implementing the software is easy and doesn’t require much time

  • Helps automate client communications and marketing

Cons

  • No context for replies through Instagram

  • Chats must be manually reassigned for advisors to access them

Frequently Asked Questions

Customer can get help via messenger, LiveChat within their account, or email.

The software integrates with a number of applications, including Shopify, Stripe, and WooCommerce.

Yes, it offers an API.

It supports English and Spanish.

Yes, it offers a mobile app.

Typical users include beauty salons, restaurants, and hotels.

Simla offers two plans, Basic and Professional. Users can get a 7-day free trial. Contact us for a custom Simla pricing plan.