Overview
Simla is a CRM platform built for small retail and e-commerce businesses to manage sales and customer communication in one place. It combines chatbots, marketing tools, and omnichannel messaging. While setup may take some time, the ability to centralize operations makes daily workflows simpler and more efficient.
Overall Rating
Based on 12 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Simla Specifications
Contact Management
Lead Management
Customer Communication Tracking
Email Integration
What Is Simla?
Simla.com is an omnichannel, AI-powered CRM platform tailored for small retail and e-commerce businesses. It unifies communication (WhatsApp, Facebook, Instagram, SMS, email, web chat) with sales automation, customer segmentation, chatbots, and marketing tools—all in one dashboard.
Simla Pricing
The vendor offers two plans designed to cater to businesses with different needs. Users can also get a free 70-day trial to test the platform:
- Basic – Starting from $99/month (3 users)
- Professional – Starting from $149/month (3 users)
Disclaimer: Pricing is subject to change.
Simla Integrations
The software supports integration with multiple systems and platforms, including:
- Stripe
- PayPal software
- Magento
- WooCommerce
- Shopify software
- CallTouch
Who Is Simla For?
Simla is ideal for various types of businesses, including:
- Pharmacies
- Real estate agencies
- Restaurants
- Hotels
- Travel agencies
- Beauty salons
Is Simla Right For You?
If you run a small retail or e-commerce business and need a simple way to manage customer chats, sales, and marketing across multiple channels, Simla could be a strong fit. It offers omnichannel communication, allowing businesses to manage WhatsApp, Facebook, Instagram, and more from a single dashboard.
Still doubtful if Simla is the right fit for you? Connect with our consultants at (661) 384-7070 for further guidance.
Simla Features
Allows businesses to centralize their communication across different channels, including Instagram, Facebook, and WhatsApp. Using this feature, businesses can equip their customer-facing teams with essential information that helps them improve customer satisfaction and maintain consistent service quality.
Having 24/7 sales support for businesses is expensive and often impractical for businesses. Simla solves this problem with its chatbots that automatically handle customer queries 24/7. This helps businesses increase their sales without needing to hire additional sales staff.
The platform offers support in both Spanish and English, allowing users to switch interfaces based on their preference. It also provides advanced security features such as role-based access controls and user permissions.
Enables users to centralize communication from Facebook, Instagram software, and WhatsApp in a single, accessible mobile application. It also houses a customer database and sends notifications for important tasks.
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