Last Updated
Overview
Simla is a CRM platform built for small retail and e-commerce businesses to manage sales and customer communication in one place. It combines chatbots, marketing tools, and omnichannel messaging. While setup may take some time, the ability to centralize operations makes daily workflows simpler and more efficient.
Overall Rating
Based on 12 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Simla Specifications
- Contact Management
- Lead Management
- Customer Communication Tracking
- Email Integration
What Is Simla?
Simla.com is an omnichannel, AI-powered CRM platform tailored for small retail and e-commerce businesses. It unifies communication (WhatsApp, Facebook, Instagram, SMS, email, web chat) with sales automation, customer segmentation, chatbots, and marketing tools—all in one dashboard.
Simla Pricing
The vendor offers two plans designed to cater to businesses with different needs. Users can also get a free 70-day trial to test the platform:
- Basic – Starting from $99/month (3 users)
- Professional – Starting from $149/month (3 users)
Disclaimer: Pricing is subject to change.
Simla Integrations
The software supports integration with multiple systems and platforms, including:
- Stripe
- PayPal software
- Magento
- WooCommerce
- Shopify software
- CallTouch
Who Is Simla For?
Simla is ideal for various types of businesses, including:
- Pharmacies
- Real estate agencies
- Restaurants
- Hotels
- Travel agencies
- Beauty salons
Is Simla Right For You?
If you run a small retail or e-commerce business and need a simple way to manage customer chats, sales, and marketing across multiple channels, Simla could be a strong fit. It offers omnichannel communication, allowing businesses to manage WhatsApp, Facebook, Instagram, and more from a single dashboard.
Still doubtful if Simla is the right fit for you? Connect with our consultants at (661) 384-7070 for further guidance.
Simla Features
Inbox
Allows businesses to centralize their communication across different channels, including Instagram, Facebook, and WhatsApp. Using this feature, businesses can equip their customer-facing teams with essential information that helps them improve customer satisfaction and maintain consistent service quality.
Chatbots
Having 24/7 sales support for businesses is expensive and often impractical for businesses. Simla solves this problem with its chatbots that automatically handle customer queries 24/7. This helps businesses increase their sales without needing to hire additional sales staff.
Multi-Language And Security
The platform offers support in both Spanish and English, allowing users to switch interfaces based on their preference. It also provides advanced security features such as role-based access controls and user permissions.
Mobile CRM
Enables users to centralize communication from Facebook, Instagram software, and WhatsApp in a single, accessible mobile application. It also houses a customer database and sends notifications for important tasks.
Pros And Cons of Simla
Pros
Allows businesses to maintain centralized control of their clients
Implementing the software is easy and doesn’t require much time
Helps automate client communications and marketing
Cons
No context for replies through Instagram
Chats must be manually reassigned for advisors to access them
Simla Reviews
Total 12 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars92%
4
Stars8%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Retail, 11-50 employees
Less than 6 months
“Easy to use with great technical support”
Pros
One of the main advantages of Simla is its user-friendly and easy-to-use interface which made it simple for our team to adopt. Plus it allowed us to centralize all customer information in one place from the first contact to post-sale significantly improving service quality and reducing response times.
Cons
One of the main drawbacks I noticed has been the lack of compatibility with key channels like Mercadolibre, Falabella and �xito.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Banking, 11-50 employees
Less than a year
“Good things come in threes”
Pros
The interface is great and as the front-end users we are independent and can create our own templates which I like the most.
Cons
Nothing much but yes I feel like customer support could be better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
6
Functionality
10
Hospital & Health Care, 1-10 employees
Less than 6 months
“Prevent IPS SAS attacks”
Pros
The software is easy to use and dependable. Also I like the fact it smoothly integrated into our workflow.
Cons
There is an overwhelming amount of advertising that I find annoying at times.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Frequently Asked Questions
What level of support does Simla offer?
Customer can get help via messenger, LiveChat within their account, or email.
What other apps does Simla integrate with?
The software integrates with a number of applications, including Shopify, Stripe, and WooCommerce.
Does Simla offer an API?
Yes, it offers an API.
What language does Simla support?
It supports English and Spanish.
Does Simla have a mobile app?
Yes, it offers a mobile app.
Who are the typical users of Simla?
Typical users include beauty salons, restaurants, and hotels.
What types of pricing plans does Simla offer?
Simla offers two plans, Basic and Professional. Users can get a 7-day free trial. Contact us for a custom Simla pricing plan.