SysAid Reviews

“Ok ticketing system

Pros

The dashboard shows the progress of open tickets and helps me track them efficiently.

Cons

The email formatting is not quite right, and there's no clear approval process for employee provisioning. Sometimes I need to choose option 3 without having to select options 1 and 2 first. It would be more efficient if I could select those options based on the last one chosen.

“SysAid best helpdesk software hands down

Pros

The ease of operation, patch management, remote support, and asset tracking features of SysAid are unmatched. Their support is top-notch.

Cons

I can't fault their product at all; it does everything I need perfectly.

“sysaid reveiw

Pros

I appreciate the customizations available and the readily accessible support.

Cons

The mobile app has received criticism for being less functional and not as polished as the desktop version. Users have reported it to be slow and lacking essential features.

“SysAid Has Been a Reliable and Simple to Use for IT Service Management

Pros

Implementing SysAid for IT service management has been very easy. I value its reliability and accuracy.

Cons

SysAid is reliable and smooth to use. I haven't encountered any challenges with it.

“My experience with SysAid

Pros

Managing tickets practically involves using various analyst tools. I can send instant messages and emails to users, and detail each step taken on tickets in a comprehensive manner, ensuring detailed history is saved.

Cons

We have some configurations in our environment that could be streamlined with mass inclusion via an Excel spreadsheet, which unfortunately takes longer to set up. These include routing, SLA deadlines, and list-type fields.

“Good system but improvements could be made

Pros

The system is easy to learn and provides all necessary information, such as ticket SLA statuses and creation times. I appreciate that emailing the help desk automatically generates tickets, although I'm unsure if this was implemented internally.

Cons

The user interface feels a bit outdated compared to competitors like ServiceNow and Hesk. It can also be quite slow at times.

“SysAid was a move in the right direction

Pros

The End User interface is very smooth. The Self-Service Portal is intuitive to navigate, and tickets are auto-categorized with efficient workflows.

Cons

Reporting could be better, but improvements are planned for next year. There's also a lack of RRM (Remote Resource Management).

“SysAid a highly recommended option

Pros

It's among the most intuitive tools I know, performs optimally, and meets most of our company's needs.

Cons

There's hardly anything negative to say; very few faults or missing elements can be found. Perhaps one issue is the slow remote connection.

“SysAid Survey

Pros

It's extremely easy to use and navigate.

Cons

It can sometimes be confusing to select the right option.

“Great tool for incident management in a small org!

Pros

SysAid has helped me effortlessly manage incidents and log them using various channels like email, self-service portals, or direct communication, making issue reporting quick and hassle-free.

Cons

Their trial period is relatively short and doesn't provide access to all features.

“SysAid Review

Pros

It's easy to use. Automation saves time, and creating customizable workflows is straightforward. Support is readily available, and dashboards provide quick insights into data.

Cons

Personally, I find the prices on the higher side. Some support agents haven't been very helpful, often repeating the same things without providing a solution or alternative.

“Why is SysAid is Better...?

Pros

The product's ease of use is excellent. Creating and customizing workflows is simple. Managing incidents, requests, assets, and more is straightforward, and SysAid's customer care support is highly valued.

Cons

The pricing of SysAid is slightly higher compared to other products.

“We're loving SysAid

Pros

It met all our needs and was easy to implement, with great support during and after setup.

Cons

Customizing the front end is somewhat limited in scope and flexibility.

“Sysaid Review - Keenan Green

Pros

It includes default criteria within admin settings, making it simple to use and learn.

Cons

It's not that I dislike SysAid itself, but it seems more tailored towards larger teams or organizations. As a small team, we don't always utilize its full functionality.

“SysAid - Good Product for the money

Pros

Customer service is excellent, responsive and knowledgeable. Importing users from AD has streamlined administration.

Cons

The reporting functionality needs improvement; it should be easier to create ad hoc reports.

“Great, streamlined product which does what we need it to do.

Pros

The MS Teams chat bot allows users to raise tickets directly within a Teams chat.

Cons

There are still a few bugs being addressed. Entering data can sometimes be time-consuming as batch options aren't always available.

“Bonitas Multi-Academy Trust

Pros

Handling helpdesk incidents is very easy, guaranteeing transparency and responsibility throughout the process.

Cons

There's limited flexibility in editing the end-user submission form.

“FPI Sysaid review

Pros

The system's robust backend handles multiple tasks and is scalable for future growth.

Cons

I miss some features from systems I've used in previous jobs. The admin UI could use some improvement and simplification. Also, a mobile application is missing.

“SysAid - The Lion King Of Ticket Managment

Pros

Communication with End Users via Email Integration, ticket management including routing and status updates, and comprehensive ticket administration (reports, surveys, etc.) are all well-executed.

Cons

The UI looks quite dated. 2. There are issues with the email-sending feature; even an extra comma in addresses can cause confusion about whether a message was sent or not. 3. List views in SysAid automatically refresh, which can be frustrating because it resets all filters.

“SysAid Review

Pros

It's an extremely customizable platform with numerous integrations.

Cons

Deploying the agent has been occasionally troublesome.