Zendesk Sell Reviews

“Poor design with constant bugs

Pros

The way leads and deals are organized is very good. Besides that, performing tasks is relatively simple and all the important action buttons are positioned exactly where you would expect them. The speed is fine too.

Cons

The software feels like its built to impress during demos but falls apart when you actually try to use it for real work. We have run into three major bugs that their support team acknowledged but were not able to fix. We didnt hear from them afterwards. Customer service is basically a bot that cant actually solve anything. Here are the details of the issues we have faced: Search doesn't work with custom fields at all. For instance if you add another email field to your leads, good luck finding it later through search. Users with restricted access can somehow open and edit other people's tasks which is confusing since their changes dont even save anyway. The merge function is completely broken. Instead of combining records properly, it just keeps creating duplicate custom fields with random suffixes. We ended up with over 50 redundant fields in just a few days. Frustrating to say the least.

“Easy and User friendly Interface

Pros

I appreciate how smoothly I can move between tickets. Really convenient and quick!

Cons

Can be a bit confusing for some tasks though overall its still simpler than most alternatives

“Bad support throughout

Pros

I honestly can't think of any positives with this system. It costs way more than other CRM options out there and you won't get much help when you need it.

Cons

We have had tons of reported bugs that just got ignored over the years. I'd have to send several follow ups and even then it could take months to hear back if I heard back at all. The poor support really killed our team's efficiency so we ended up switching to a new vendor. Our current provider is way more responsive and costs about a third of what we were paying plus they have everything integrated between sales and support.

“Excellent overall experience

Pros

I find it really user friendly and its been a great help for us.

Cons

The sidebar on the right crashes occasionally and I have to refresh it. Just the one issue that comes to mind.

“Not given attention by developers

Pros

Its really simple to use and the Zendesk integration works well. Setting everything up was surprisingly easy too.

Cons

It feels outdated with missing messaging features and no support for modern custom objects

“Great all in one sales tool

Pros

This tool comes packed with everything you could want to enhance the customer experience and its easy to handle on top of that.

Cons

Setting it up takes forever and it gets really frustrating if your not tech savvy

“Zendesk has transformed customer service

Pros

Zendesk has helped us organise our customer support. The interface is very clean and easy to get around when handling customer tickets. Automation features have been a huge time saver for our team taking care of routine tasks so we can focus on more complex issues. The collaborative tools really organize teamwork and keep everyone aligned perfectly.

Cons

Getting used to this platform required some effort particularly for newer team members. The advanced features we wanted are only available in more expensive tiers which was disappointing. Learning the complex ticket workflows also presented a bit of a challenge. More easy to understand onboarding and streamlined workflow options would really help.

“Really good CRM

Pros

Its interface is really easy to get the hang of and theres honestly nothing complicated about it.

Cons

I feel like integrating it with other systems can be pretty tricky and time consuming.

“Useful and Efficient features

Pros

The lead and deal management features are extremely useful and the automation capabilities have really boosted our team's efficiency when it comes to closing deals and maintaining those important client relationships. I appreciate being able to select or change my Zendesk Sell number. That flexibility is really handy.

Cons

The pricing can be tough for smaller companies working with limited budgets. Some of the more advanced features take time to master and I wish there were better training materials available. Getting in touch with customer support is also challenging at times.

“Doesn't compete with alternatives

Pros

Mobile app is not bad. I personally like the phone integration and calls capture feature. The data model makes sense and activity wall showing recent actions is pretty handy too.

Cons

To be honest, search function is absolutely awful. When I type something and hit enter, it opens a random record instead of showing all matches and its wrong most of the times. The whole user experience needs to be completely rebuilt from scratch. Windows sometimes close on their own before I can finish entering data. The process of adding employees to a company account makes no sense. If I want to add certain employee to a company, I expect the company name to auto populate but instead I have to search again and again. When I create a new object I expect it to stay open so I can work on it but it just vanishes and I have to hunt it down again. Absolutely terrible and frustrating!

“Impressive Software

Pros

Found it pretty simple to get the hang of and use.

Cons

At times I struggle to filter through and find the specific information I am looking for.

“Expensive with Limited B2B Integration

Pros

The interface and mobile app are very user friendly and fun to use.

Cons

Not the best when offline and setting up reports and dashboards can be a real headache. Also, theres no Sales Navigator integration which is a huge gap for B2B sales teams like ours.

“Excellent sales platform with amazing features

Pros

This platform is really easy to use and makes daily sales planning simple. Updating and modifying settings is not an issue either. What I appreciate most is how it simplifies sales tracking and monitoring lead progress has never been easier.

Cons

The integration takes too long and gets pretty complicated.i found it pretty difficult.

“Ease of use

Pros

I picked up how to use this tool within minutes thanks to its user friendly design

Cons

The search function doesn't prioritize results very well and what your looking for rarely shows up at the top. It seems to grab anything that mentions your search term instead of finding the most relevant matches.

“Useful for organizing information on leads

Pros

I appreciate how everything gets pulled together on each lead's page including all the notes, conversations, emails and calls along with the custom lead details. Makes it really easy to see the full picture at a glance.

Cons

Not much to complain about however I would say the interface feels somewhat outdated and messy when I compare it to newer CRM systems out there.

“Adaptable platform

Pros

I like how flexible this platform is for customization. You can tweak practically every field, add new ones or remove what you dont need to make it work perfectly for your specific business setup.

Cons

The downtime can be frustrating when it happens though its not too frequent and support does help get things resolved quickly.

“Simple Interface

Pros

Zendesk is pretty easy to understand and use. doesn't take much time or effort to get used to it.

Cons

It redirects me to external pages and popups which pulls me into other integrated applications when Im trying to stay focused on my main tasks.

“Reliable tool for our team

Pros

I love how simple it is to use. The interface makes sense and I can find what I need without any difficulty.

Cons

It may get stuck sometimes and I can't seem to get the right information when it does.

“Zero Customer service

Pros

The simplicity stood out to me and I could run quick, organized searches. Having emails auto logged was good and it saved me so much time. My company uses Sales Force and it doesn't log emails at all which means I am constantly wasting time doing it manually. SF feels complicated unless your willing to pay for all the custom development features.

Cons

Ive been locked out of my own account for nine months because my coworker was somehow listed as the Account Owner instead of me. Paid a lot of money for what turned out to be an auto renewing subscription that I didn't realize would auto renew. Multiple support people have tried helping but nothing works and theres no live chat or phone support available. Really frustrated and just want my money back at this point.

“Convenient tool

Pros

I find things like notes and contacts on it convenient plus being able to track opportunities for pitched business is useful

Cons

Sometimes I forget to mark opportunities as won and its frustrating that they automatically close after 22 days if you dont update them.