Zendesk Sell

Zendesk Sell

Last Updated Sep 5, 2025

Overview

Zendesk Sell offers structured workflows, lead tracking, and smart outreach tools to improve daily sales operations. Although the search tool can occasionally miss results, its customizable pipelines and automation capabilities help sales teams stay organized, reduce manual tasks, and manage growing client pipelines efficiently.

Overall Rating

Based on 20 users reviews

4

Rating Distribution

Positive

70%

Neutral

30%

Negative

0%

startingPriceDollar iconstartingPriceS icon
Starting Price
Custom

Zendesk Sell Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

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What Is Zendesk Sell?

Zendesk Sell is a cloud-based customer relationship management (CRM) solution built for sales teams seeking to streamline deal management and accelerate revenue growth. The platform delivers features such as bulk email outreach, task automation, sales engagement tools, and real-time pipeline analytics. It helps teams stay focused, reduces administrative overhead, and provides visibility into customer interactions across the entire sales cycle.

Designed for scalability, Zendesk Sell supports both inside and field sales teams with a clean interface and mobile functionality that keeps reps connected wherever they work.

Zendesk Sell Pricing

Zendesk Sell pricing offers the following plans:

  • Sell Team - $25/agent/month
  • Sell Growth - $69/agent/month
  • Sell Professional - $149 /agent/month
  • Zendesk Sell Enterprise - Starts at $219/user/month
The platform also offers a free trial. Request a custom Zendesk Sell cost quote for your business.

Disclaimer: The pricing is subject to change.

Zendesk Sell Integrations

Zendesk Sell integrates with the following third-party software, such as:

To see these integrations in action, watch a free Zendesk Sell demo.

Who Is Zendesk Sell For?

Zendesk Sell software serves a wide range of industries and sectors, including:

  • Education
  • Financial services
  • Healthcare
  • Manufacturing
  • Retail
  • Technology
  • Telecommunications

Is Zendesk Sell Right For You?

Are you looking for a Customer Relationship Management (CRM) platform that boosts revenue and simplifies forecasting? Zendesk Sell offers a clean, scalable solution that streamlines sales workflows and pipeline visibility. It addresses key pain points like manual follow-ups and fragmented deal tracking.

Zendesk Sell supports General Data Protection Regulation (GDPR) compliance and CCPA compliance, helping businesses meet statutory and privacy regulation obligations. It also provides enterprise-grade security (AES‑256 encryption, role‑based access control) and supports scalable sales teams globally.

Still not sure if Zendesk Sell is right for you? Contact our customer support team at (661) 384‑7070, who will help you make the best decision.

Zendesk Sell Features

Zendesk Sell features sales engagement that enables teams to discover, prioritize, and connect with leads more efficiently. Users can access millions of business and prospect records, filter them by key attributes, and instantly create targeted lead lists. Built-in enrichment tools ensure data accuracy, while automated email sequences maintain personalized communication at scale.

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This feature enhances productivity by enabling users to handle tasks in a continuous, focused workflow. Each task is presented alongside its related lead, contact, or deal, allowing users to act quickly without switching views. Actions such as completing, skipping, or rescheduling tasks are supported, and progress is tracked in real time.

See How It Works

Zendesk Sell CRM offers a flexible sales pipeline with editable stages such as incoming, qualified, quote, and closure, plus closed statuses like won or lost. Users can adjust these stages or create multiple pipelines on higher-tier plans. This helps sales teams tailor workflows to match real sales motions and accelerate deal management across product lines or territories.

See How It Works

The software includes forecasting tools that help teams estimate the likelihood and timing of deal closures. Users can input projected win rates and close dates for each deal, which are fed into a forecast dashboard and detailed reports. These insights support cash flow predictions, sales goal alignment, and pipeline optimization.

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Pros And Cons of Zendesk Sell

Pros

  • Easy to create and export reports

  • Tracks deals and contacts efficiently

  • Includes smart sales pipeline visualization

Cons

  • Workflow automation lacks deeper flexibility

  • Search functionality sometimes misses key results

Zendesk Sell Reviews

Total 20 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

20%

3

Stars

10%

2

Stars

20%

1

Stars

0%

Share your experience

ST

Stanko T.

Mid Market, 101-500 employees

2.0
September 2024

“Poor design with constant bugs

Pros

The way leads and deals are organized is very good. Besides that, performing tasks is relatively simple and all the important action buttons are positioned exactly where you would expect them. The speed is fine too.

Cons

The software feels like its built to impress during demos but falls apart when you actually try to use it for real work. We have run into three major bugs that their support team acknowledged but were not able to fix. We didnt hear from them afterwards. Customer service is basically a bot that cant actually solve anything. Here are the details of the issues we have faced: Search doesn't work with custom fields at all. For instance if you add another email field to your leads, good luck finding it later through search. Users with restricted access can somehow open and edit other people's tasks which is confusing since their changes dont even save anyway. The merge function is completely broken. Instead of combining records properly, it just keeps creating duplicate custom fields with random suffixes. We ended up with over 50 redundant fields in just a few days. Frustrating to say the least.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

6

Functionality

5

A

Anonymous

Small Business, 11-50 employees

5.0
August 2024

“Easy and User friendly Interface

Pros

I appreciate how smoothly I can move between tickets. Really convenient and quick!

Cons

Can be a bit confusing for some tasks though overall its still simpler than most alternatives

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TD

Thomas D.

Small Business, 11-50 employees

2.0
July 2024

“Bad support throughout

Pros

I honestly can't think of any positives with this system. It costs way more than other CRM options out there and you won't get much help when you need it.

Cons

We have had tons of reported bugs that just got ignored over the years. I'd have to send several follow ups and even then it could take months to hear back if I heard back at all. The poor support really killed our team's efficiency so we ended up switching to a new vendor. Our current provider is way more responsive and costs about a third of what we were paying plus they have everything integrated between sales and support.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

5

View All 20 Reviews

Frequently Asked Questions

Zendesk Sell offers four pricing tiers to suit different business needs. The Team plan starts at $19 per user per month, followed by the Growth plan at $55, the Professional plan at $115, and the Enterprise plan starting at $169 per user per month. Request a custom Zendesk Sell price quotation.

Zendesk Sell supports English, Spanish, French, German, Japanese, and many more languages.

Yes, Zendesk Sell offers a mobile app.

Zendesk Sell integrates with third-party platforms such as Zendesk Support, MailChimp, PandaDoc software, HubSpot CRM software, Dropbox, Microsoft 365, and Xero.

Zendesk Sell provides support via email, phone, and contact form.

Zendesk Sell is commonly used by sales teams in small to mid-sized businesses across industries such as software, retail, manufacturing, financial services, education, and more.

Yes, Zendesk Sell provides API access.

Not sure if Zendesk Sell is the right fit?