Last Updated
Overview
Zendesk Sell offers structured workflows, lead tracking, and smart outreach tools to improve daily sales operations. Although the search tool can occasionally miss results, its customizable pipelines and automation capabilities help sales teams stay organized, reduce manual tasks, and manage growing client pipelines efficiently.
Overall Rating
Based on 20 users reviews
4
Rating Distribution
Positive
70%
Neutral
30%
Negative
0%
Starting Price
Custom
Zendesk Sell Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is Zendesk Sell?
Zendesk Sell is a cloud-based customer relationship management (CRM) solution built for sales teams seeking to streamline deal management and accelerate revenue growth. The platform delivers features such as bulk email outreach, task automation, sales engagement tools, and real-time pipeline analytics. It helps teams stay focused, reduces administrative overhead, and provides visibility into customer interactions across the entire sales cycle.
Designed for scalability, Zendesk Sell supports both inside and field sales teams with a clean interface and mobile functionality that keeps reps connected wherever they work.
Zendesk Sell Pricing
Zendesk Sell pricing offers the following plans:
- Sell Team - $25/agent/month
- Sell Growth - $69/agent/month
- Sell Professional - $149 /agent/month
- Zendesk Sell Enterprise - Starts at $219/user/month
Disclaimer: The pricing is subject to change.
Zendesk Sell Integrations
Zendesk Sell integrates with the following third-party software, such as:
- MailChimp software
- PandaDoc software
- HubSpot CRM software
- Dropbox DocSend
- Google Drive
- Microsoft 365
- Xero accounting solution
Who Is Zendesk Sell For?
Zendesk Sell software serves a wide range of industries and sectors, including:
- Education
- Financial services
- Healthcare
- Manufacturing
- Retail
- Technology
- Telecommunications
Is Zendesk Sell Right For You?
Are you looking for a Customer Relationship Management (CRM) platform that boosts revenue and simplifies forecasting? Zendesk Sell offers a clean, scalable solution that streamlines sales workflows and pipeline visibility. It addresses key pain points like manual follow-ups and fragmented deal tracking.
Zendesk Sell supports General Data Protection Regulation (GDPR) compliance and CCPA compliance, helping businesses meet statutory and privacy regulation obligations. It also provides enterprise-grade security (AES‑256 encryption, role‑based access control) and supports scalable sales teams globally.
Still not sure if Zendesk Sell is right for you? Contact our customer support team at (661) 384‑7070, who will help you make the best decision.
Zendesk Sell Features
Sales Engagement
Zendesk Sell features sales engagement that enables teams to discover, prioritize, and connect with leads more efficiently. Users can access millions of business and prospect records, filter them by key attributes, and instantly create targeted lead lists. Built-in enrichment tools ensure data accuracy, while automated email sequences maintain personalized communication at scale.
Task Player
This feature enhances productivity by enabling users to handle tasks in a continuous, focused workflow. Each task is presented alongside its related lead, contact, or deal, allowing users to act quickly without switching views. Actions such as completing, skipping, or rescheduling tasks are supported, and progress is tracked in real time.
Sales Pipeline
Zendesk Sell CRM offers a flexible sales pipeline with editable stages such as incoming, qualified, quote, and closure, plus closed statuses like won or lost. Users can adjust these stages or create multiple pipelines on higher-tier plans. This helps sales teams tailor workflows to match real sales motions and accelerate deal management across product lines or territories.
Forecasting
The software includes forecasting tools that help teams estimate the likelihood and timing of deal closures. Users can input projected win rates and close dates for each deal, which are fed into a forecast dashboard and detailed reports. These insights support cash flow predictions, sales goal alignment, and pipeline optimization.
Pros And Cons of Zendesk Sell
Pros
Easy to create and export reports
Tracks deals and contacts efficiently
Includes smart sales pipeline visualization
Cons
Workflow automation lacks deeper flexibility
Search functionality sometimes misses key results
Zendesk Sell Reviews
Total 20 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars20%
3
Stars10%
2
Stars20%
1
Stars0%
Share your experience
Mid Market, 101-500 employees
“Poor design with constant bugs”
Pros
The way leads and deals are organized is very good. Besides that, performing tasks is relatively simple and all the important action buttons are positioned exactly where you would expect them. The speed is fine too.
Cons
The software feels like its built to impress during demos but falls apart when you actually try to use it for real work. We have run into three major bugs that their support team acknowledged but were not able to fix. We didnt hear from them afterwards. Customer service is basically a bot that cant actually solve anything. Here are the details of the issues we have faced: Search doesn't work with custom fields at all. For instance if you add another email field to your leads, good luck finding it later through search. Users with restricted access can somehow open and edit other people's tasks which is confusing since their changes dont even save anyway. The merge function is completely broken. Instead of combining records properly, it just keeps creating duplicate custom fields with random suffixes. We ended up with over 50 redundant fields in just a few days. Frustrating to say the least.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Small Business, 11-50 employees
“Easy and User friendly Interface”
Pros
I appreciate how smoothly I can move between tickets. Really convenient and quick!
Cons
Can be a bit confusing for some tasks though overall its still simpler than most alternatives
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Small Business, 11-50 employees
“Bad support throughout”
Pros
I honestly can't think of any positives with this system. It costs way more than other CRM options out there and you won't get much help when you need it.
Cons
We have had tons of reported bugs that just got ignored over the years. I'd have to send several follow ups and even then it could take months to hear back if I heard back at all. The poor support really killed our team's efficiency so we ended up switching to a new vendor. Our current provider is way more responsive and costs about a third of what we were paying plus they have everything integrated between sales and support.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Frequently Asked Questions
What types of pricing plans does Zendesk Sell offer?
Zendesk Sell offers four pricing tiers to suit different business needs. The Team plan starts at $19 per user per month, followed by the Growth plan at $55, the Professional plan at $115, and the Enterprise plan starting at $169 per user per month. Request a custom Zendesk Sell price quotation.
What language does Zendesk Sell support?
Zendesk Sell supports English, Spanish, French, German, Japanese, and many more languages.
Does Zendesk Sell have a mobile app?
Yes, Zendesk Sell offers a mobile app.
What other apps does Zendesk Sell integrate with?
Zendesk Sell integrates with third-party platforms such as Zendesk Support, MailChimp, PandaDoc software, HubSpot CRM software, Dropbox, Microsoft 365, and Xero.
What level of support does Zendesk Sell offer?
Zendesk Sell provides support via email, phone, and contact form.
Who are the typical users of Zendesk Sell?
Zendesk Sell is commonly used by sales teams in small to mid-sized businesses across industries such as software, retail, manufacturing, financial services, education, and more.
Does Zendesk Sell offer an API?
Yes, Zendesk Sell provides API access.