Zoho CRM Reviews

“Manages meetings, report analysis”

Pros

Keeping up with daily work has become much simpler because I can manage meetings, report analysis and attendance data all in one place. There's no need to jump between different websites for different tasks since everything I need can be done here. It feels very user-friendly and simple to use.

Cons

I haven't come across any downsides at this point and I'm happy I decided to go with it.

“Versatile and highly customizable”

Pros

I love how versatile it is. You can customize it to handle just about anything you need it to do.

Cons

The flip side of that flexibility is that you may need someone with the right expertise to build out exactly what you want. There don't seem to be many people who really know how to set things up properly so that part has been a bit challenging.

“One of the best CRM”

Pros

After using it for the last 3-5 years, I can honestly say it's one of the best CRM and client lead management tools I've worked with. The layout is clean and very simple to follow which makes it easy to understand right away. I've tried other CRMs that felt bulky and awkward but this one doesn't. I also use Zoho Mail and really love how simple it is to add users and manage them.

Cons

There's really not much I'd want to change or complain about. Once you get familiar with the platform, everything feels very fluid and smooth to use.

“Cuts down manual work”

Pros

Having this tool in place has cut down a lot of my manual work. It covers pretty much every marketing need I have, with features like a customizable CRM, campaigns and email automation. I've been using these tools for over a year now. It works well as a single platform for all my marketing activities and the setup is simple. After trying quite a few other programs, I found the campaigns module especially useful because the custom templates and scheduling options made my day-to-day work much simpler. The drag-and-drop feature in the forms builder is another highlight and integrating those forms with my website has been very simple.

Cons

A few plugins do not work completely well when connected to third-party software. On top of that, it does not allow customized SQL queries for databases through active connections. Integration could also be better for some apps especially social media tools like Hootsuite since marketing teams may want to track how well their social media posts are performing.

“Simple workflow that works”

Pros

The workflow setup is simple and user-friendly which makes it easy to work with.

Cons

It isn't the most user-friendly at first so getting familiar with the different features takes a bit of learning.

“Automation features save time”

Pros

Handling e-commerce tasks from the CRM dashboard is very convenient. Both pre-sale and after-sale default activities can be automated which saves a lot of time. All the important features are available right on the dashboard itself so there's no need to keep switching between different sections.

Cons

we're limited to using the templates provided in their list.

“Easy to pick up”

Pros

It is a very simple CRM platform that's easy to understand. It includes inventory management, offers a customizable CRM and also comes with campaign tools and email automation.

Cons

What feels a bit unnecessary is being asked for a phone number every time I log in and support can sometimes take longer than expected to respond.

“24/7 customer support”

Pros

Using it has been really simple from the start. It connects with a wide range of other tools which makes day-to-day work much more convenient and efficient. The 24/7 customer support is another big plus since it's quick to reach someone and get questions or issues resolved without much waiting.

Cons

Every now and then, one of the integrations may not work the way it should although it happens very rarely. In those cases, the user usually has to reconnect both tools again to get everything back on track.

“Offers good value for price”

Pros

It's simple to use, offers solid value for the price and the whole team enjoys working with it.

Cons

There hasn't been much innovation lately and a clearer product roadmap would really help.

“Decent overall”

Pros

Using this software has been really good and it's very simple to use.

Cons

It has also been very helpful for working within our organization.

“My go-to marketing manager”

Pros

Zoho takes away the need for going through the trouble of having to keep several marketing automation tools for different types of tasks by bringing them all in a compact suite with social networking capacities to help us market our products better. My favorite thing about Zoho is that there are no fixed templates or a learning curve with this platform.

Cons

No cons. I absolutely love how easy to use and unique this software is!

“Leading solution for social media management”

Pros

Managing social networking accounts has become so easy ever since I started using Zoho. The solution offers some really advanced tools and functions in the dashboard dedicated to measuring performance.

Cons

There is nothing that I do not like about this platform. I feel more people should use it for its social media management skills to save up on a lot of time and daily effort.

“Efficient & practical tool”

Pros

Having all my social accounts in one place makes things so much easier. It saves time by letting me plan and schedule posts ahead of time. Plus, I can see how everything is doing, which helps me plan better content for the future.

Cons

I have so far encountered no issues with Zoho. It has been a lifesaver for me.

“Top choice for social media management”

Pros

Zoho has been a game-changer for me. It makes it so easy to keep up with social media and helps my business grow and attract more leads. The integration with different social platforms is seamless, and it stays up to date with the latest trends, which I love. Scheduling posts for all my accounts helps me plan my marketing campaigns much better.

Cons

Unlike Instagram, the Twitter integration isn't as smooth as I'd like. Retweets don't always go through properly. Zoho also depends heavily on a strong, stable internet connection. If the connection is lost, any progress I made is wiped out and there's no option to save it to post later.

“Complete Game Changer!”

Pros

It is the perfect solution to eliminate the daily problem of posting on different social platforms and tracking progress. It's super reliable and efficient, with tons of extra tools to help promote our products more effectively through social media marketing.

Cons

Zoho is definitely a leader in its field. I have zero complaints, even after using it for years.

“Ultimate marketing and advertising solution”

Pros

Zoho is an all-in-one suite with powerful marketing tools that I find really helpful. It also integrates with social networking sites, making it easier for me to promote my brand more effectively.

Cons

I wish there were more options for themes, the existing ones are generic and not too impressive. I wish they work on that in future updates.

“Outstanding marketing tools”

Pros

It has a clean, easy-to-use interface with a ton of tools and features perfect for social media management. Scheduling posts, tracking customers and creating custom dashboards are some of its most powerful functions. It also does a great job of tracking relevant social conversations for me.

Cons

I've had no issues with this solution. It always works perfectly and gives me great service every time.

“Perfect Tool!”

Pros

An amazing platform to keep up a presence on social networking accounts across different platforms at the same time from one unit. Its searching tool is very helpful for finding new business ideas, hashtags and competitors. I particularly love the team features which allows teams to run collaborative campaigns in real-time. You can monitor the progress of each post and also track customers.

Cons

There's nothing bad about this solution. It's made our work so much easier with its collaborative tools and engaging with customers across different platforms is easy.

“Clean, user-friendly layout”

Pros

For me, this software is the best when it comes to social media management. Managing multiple platforms at once has never been easier and I can do it all from one hub. I love that I can schedule unlimited posts, collaborate with my team in real-time and save so much time and effort.

Cons

The product has really innovative tools to offer but I feel there is still room for improvements in terms of usability and coming user-oriented.

“Agile and smart”

Pros

It is super easy for my team to learn and set up. You don't have to spend a lot of time setting it up or learning how to use it, so getting started is really easy.

Cons

I think the main page is a little too simplistic and could use a better overview of the system’s capabilities.