Zoho CRM Reviews

“Excellent for sales and marketing”

Pros

Works really well for business use especially when it comes to sales, customer service management and marketing.

Cons

At this point, we're quite satisfied with the service and don't have any complaints.

“Strong analytics features”

Pros

It's affordable and a startup can handle most parts of its business using this software. Also, it also comes with strong reporting and analytics features which add a lot of value.

Cons

UI/UX takes time to understand and getting familiar with all the features can be complicated. Customer support is another weak point because responses are often slow and sometimes the team doesn't get back quickly enough.

“Impressive number of features”

Pros

At this price, it packs in an impressive number of features. It offers a solid CRM setup, built-in email templates, newsletters and plenty of other useful tools.

Cons

The only area that really needs improvement is customer support. Other than that, everything works perfectly well.

“Syncs nicely with other apps”

Pros

It has been an excellent CRM for us especially because it offers simple customization and connects well with other apps. For a mid-sized business, it works really well for managing clients and keeping track of leads.

Cons

Customer support has room for improvement. The tools also still need ongoing improvement based on user feedback but those updates usually take quite a while to arrive.

“Shows leads, contacts, results”

Pros

Having the marketing and sales teams work together in one platform is a big advantage. Everyone can see leads, contacts, results and other goals in the same place which really helps with coordination.

Cons

Even though I use it frequently, the email marketing side still doesn't feel ideal. There are a few bugs, both when sending campaigns to leads and contacts and when running tests. The analytics section also isn't very user-friendly and feels too manual so I end up consolidating the data in other visualization tools.

“Detailed all-in-one CRM package”

Pros

Compared with similar tools, this software gives you a more complete all-in-one package for CRM management.

Cons

Getting started can be a bit challenging at first but once you dig into all the features it offers, it works really well for customer relationship management and for tracking a lot of your business stats.

“Easy to adjust layout”

Pros

Using it feels very simple and the customization options are a big plus. It's also convenient to adjust the layout and views however you want so it fits the way you work.

Cons

Honestly, I haven't run into many problems. If anything does come up, their customer support is there and ready to help.

“Pricing makes sense”

Pros

Compared with a lot of other CRMs on the market, the pricing side of this tool feels much more reasonable and the features are impressive as well, definitely not behind those overpriced platforms. It's also very manageable to use without needing any IT background. Once you go through the starter videos, you can get up and running pretty quickly.

Cons

the large number of features can feel confusing for someone who isn't very comfortable evaluating lots of options or checking multiple reports at once. At times, it can also distract you from focusing on your core tasks.

“Sales pipeline feature boosts results”

Pros

The sales pipeline management feature has helped us improve our results.

Cons

It is a bit too complicated when it comes to deployment.

“Indispensable CRM tool”

Pros

It has become an essential CRM tool for companies and it supports businesses of all types from A to Z.

Cons

It's definitely a helpful business tool but there's still room for improvement in the product.

“Simple to make changes”

Pros

Right away, making changes and adjusting the view felt very simple. After working with Salesforce and several other CRM platforms, this one came across as especially user-friendly, with a fresh interface that was simple to navigate.

Cons

I'm not sure our organization implemented it in the best possible way but overall I was very satisfied. I can't really point to anything in the software itself that felt like a real downside.

“Email communication, daily meetings and internal chat”

Pros

Most of the time, we use it for email communication, daily meetings and internal chat and it really feels like one of the best tools for that. It's also user-friendly which makes day-to-day work much more convenient.

Cons

I especially appreciate being able to change the screen settings while working at night since switching to night mode makes it a lot more comfortable to use.

“Real potential”

Pros

Overall, it feels like a platform with a lot of room to keep growing and improving. The way it connects with other software is one of the parts I appreciate most.

Cons

At times, it can feel a bit complex and the visual design isn't quite as appealing as some of the other software options available.

“Amazing ease of use”

Pros

It is a flexible CRM that works well and it's simple to use. It helps with generating leads and keeping track of the workflow without much hassle.

Cons

it does the job well but I'd really appreciate it if the team could improve the software speed a bit more.

“Pipeline visibility is a big plus”

Pros

The pipeline view was the standout for me because it made it really quick to see exactly where our team was at.

Cons

Some features felt a bit complex and weren't as user-friendly as I wanted them to be.

“No problems at all”

Pros

Getting started with this tool is incredibly simple and it offers a lot of customization. It's simple enough that no training is needed to begin using it.

Cons

I haven't come across any issues. If I notice anything later on, I would mention it.

“Great at tracking sales”

Pros

Creating invoices is simple and the software does a good job of tracking sales and payments in one place.

Cons

A few features are still missing or harder to use than they should be. At times, even finding a basic function can feel a bit confusing and cluttered.

“Our team is happy”

Pros

Easy to deploy and the feedback from my team has been very positive. They actually prefer it over Salesforce when it comes to the interface and overall layout. On top of that, the pricing offers really solid value.

Cons

There are a few drawbacks worth mentioning. One is having to purchase a separate Analytics license just to handle basic lead reporting. Another frustrating issue is that converted deals disappear from reports which feels like a major oversight or possibly a tactic to push another product. The import tool itself is fairly user-friendly and decent to work with but a big limitation is that it won't let us upload historical converted leads from another CRM.

“Comprehensive sales and marketing automation platform”

Pros

Its not hard to get the hang of. It's a full-featured sales and marketing automation platform that helps teams stay organized, work together and keep an eye on their progress. The built-in email marketing tool is a nice plus and it also connects well with other software like Salesforce and Google Sheets. On top of that, the pricing is budget-friendly which makes it a solid fit for small businesses and startups.

Cons

There's honestly very little to complain about. Since it covers so much as a customer relationship management solution, it's hard to point to major downsides. The only real issue is support which can be inconsistent at times. The team isn't always very helpful and getting a resolution may require multiple follow-up emails.

“Organized client records and smart outreach”

Pros

This software is so simple it is to use. It helps us create folders for every client, keep their data and requests organized, store documents and track archived emails and transactions between our team and customers. Another feature I really appreciate is the customer filtering by suggested topics which makes it much easier to build targeted lists based on customer interests or specialties so our team can contact the right group quickly with personalized offers. Customizing automatic emails for selected client groups is also very convenient and the platform connects well with different communication channels like WhatsApp. Because of that, we can send messages and links to customers, receive their questions and requests and reply through the same channel without any hassle. It is also very helpful to have all records related to customer inquiries in one organized place, including when they were assigned to a team member and what outcome was reached.

Cons

Honestly, I have not run into any real drawbacks with it. It is simple to use, affordable and works very well with email and social media platforms which makes it a very practical option for a wide range of business needs.