Total 9 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

78%

4

Stars

11%

3

Stars

11%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

SG

Shashi G.

Mid Market, 51-100 employees

5.0
September 2023

Perfect for small sized companies

Pros

It works as a self hosted solution which is perfect for smaller companies like ours. Also the gamification features are fantastic and something you won't typically get with the bigger, expensive CRM platforms right out of the gate.

Cons

The only downside I have found is they charge extra for customer support assistance but other than that I really dont have any complaints about it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

SW

Shahid W.

Mid Market, 51-100 employees

5.0
March 2022

Great CRM software

Pros

I like that this tool helps me visualize and manage my sales processes and deals. The reporting features are fantastic too as I can easily create and share reports with 3D charts, pie graphs, donuts and lots of other visual options that make data presentation much more engaging.

Cons

Sometimes it just stops responding when we need it most.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

PP

Pranjal P.

Small Business, 11-50 employees

5.0
February 2022

Customizable CRM that works great

Pros

This is definitely one of the best open source CRMs out there. The customization options are amazing letting me track everything and boost my productivity. It is a solid, reliable system that handles anything I throw at it.

Cons

There are some minor bugs here and there but honestly they dont really cause any major issues. Also the backend team addresses these small glitches when they get a chance. Sometimes it lags a bit but that's pretty rare.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AK

Amy k.

IT, 11-50 employees

5.0
January 2022

Excellent app

Pros

What I love most is that it is open source so anyone can grab it and start using it right away. The interface looks really clean and the interactive gaming features make it engaging to work with.

Cons

At times it lags but overall it is good and does what it is supposed to

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SS

Sean S.

Mid Market, 51-100 employees

3.0
January 2022

Techies will love this open-source CRM

Pros

Overall this CRM is pretty decent and most people found it easy to navigate. Our IT team was excited about the open source feature though it did not really matter much to the rest of us.

Cons

Honestly nothing comes to my mind when I think of cons but it just felt like another generic choice without any standout features that made it worth considering over other options.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

5

A

Anonymous

Small Business, 11-50 employees

5.0
November 2021

Definitely recommend it to others!

Pros

Zurmo interface is easy to use and simple to navigate. Overall I would say it is a great tool and I strongly suggest it to others.

Cons

I cannot really think of anything negative to say about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BS

BALPREET S.

Small Business, 11-50 employees

5.0
November 2021

Surprisingly it is amazing

Pros

The interface is user friendly and easy to navigate. The customer support has been excellent whenever I needed help and overall it's been a smooth experience.

Cons

The software has some bugs that pop up occasionally and I have noticed it can lag or become unresponsive when I am trying to get things done.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

7

A

Anonymous

Small Business, 11-50 employees

4.0
October 2021

Excellent open source CRM solution

Pros

It's easy to use right away with plenty of options for tracking project progress. I also found the interface clean and user friendly. I would definitely recommend this to smaller businesses looking for a simple, effective solution.

Cons

I think the free version has limited support and the updates for the free version lag behind the paid one.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

7

MA

Mohammad A.

IT, 500+ employees

5.0
May 2021

Packed with the best features

Pros

The interface is really simple and packed with features that make project tracking a fun task. Plus there are lots of options available which is perfect for keeping everything organized. So I would definitely recommend this for small businesses looking for something comprehensive yet manageable.

Cons

Well the free version does not get much support and updates always come way later than the paid version which is pretty frustrating when we stuck waiting.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

7