Acquire
Last Updated
Overview
Acquire software provides a unified platform to deliver exceptional digital customer experiences, utilizing live chat, AI, and secure co-browsing. While some users have noted that occasional dropped notifications lead to missed live chats, the platform's ability to automate and personalize interactions makes Acquire a strategic choice for high-stakes enterprise service.
Acquire Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
Acquire Features
Unified Messaging
This capability connects the chat widget with other channels like SMS and email, ensuring seamless, centralized interaction management. Agents can provide real-time, reactive support and use proactive outreach based on customer behavior to improve overall conversion rates.
Automated Workflows
The platform's workflow engine allows managers to define and enforce structured service delivery by automating complex routing and escalation rules. This ensures interactions are efficiently routed based on predefined business criteria like agent skills, priority, and specific customer type.
Voice And Video Support
Voice and video calling enable instant escalation, helping agents resolve issues that benefit from personalized visual context. Secure co-browsing allows agents to guide the customer's screen in real-time, which is crucial for complex technical support or secure form-filling.
Call Deflection
Call deflection via SMS is a valuable tool for efficiently transitioning customers away from expensive, traditional voice channels. This strategic resource optimization shifts interactions toward faster, lower-cost digital support routes, ensuring resource allocation is optimized for high-volume service delivery.
Email Management
The contextual email manager allows agents to manage and prioritize email at scale using the workflow engine. Agents can view the entire case history in a single view, facilitating smooth channel transitions from chat or SMS to email to quickly resolve customer issues.
Pros And Cons of Acquire
Pros
Transfers chat data for seamless conversation continuity
Offers convenient interface with smooth multi-chat management
Strong API support enables flexible software integration
Cons
Bugs appear intermittently across browser and web app versions
Navigation between screens can be slow at times
Acquire Reviews
Total 10 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Furniture, 101-500 employees
Less than 6 months
“Easy team-client interaction”
Pros
It's perfect for my team to work with and gives our clients several different ways to connect and communicate with us.
Cons
We didn't run into any issues or problems while using Acquire as yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 500+ employees
Less than a year
“Real-time visitor tracking shines”
Pros
I liked how easy it was to get started with it and i figured creating multiple logins is really useful. The biggest advantage for me is being able to see real-time visitors on the webpage and start a chat right away if i want to, this helps me make sure no potential customer gets missed. And this definitely helps us convert more leads.
Cons
The product is a little expensive and the platform fee is on the higher side as well.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Not Specified, N/A employees
More than a year
“Effortless setup”
Pros
Day to day use is very simple just like the setting up process. It's an intuitive tool and great for business
Cons
I honestly don't have any complaints. The support team is excellent and it delivers outstanding value for the price.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Frequently Asked Questions
Who are the typical users of Acquire?
Typical users include industries like IT and telecom, retail and e-commerce, government, healthcare, and manufacturing.
What level of support does Acquire offer?
Acquire offers support through email, chat, and help center.
Does Acquire offer an API?
Yes, Acquire offers an API.
What language does Acquire support?
Acquire is primarily available in English.
Does Acquire have a mobile app?
Yes, Acquire has a mobile app for iOS.
What other apps does Acquire integrate with?
The software supports integration with multiple platforms, such as Google Analytics, Google Meet, HubSpot, Jotform, Salesforce, Shopify software, and Twilio software.
What types of pricing plans does Acquire offer?
The Acquire price is based on two plans: Self Service (Custom pricing) and Integrated Solution (Custom pricing). Request a personalized Acquire pricing quote for your business.