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Overview
Acquire software provides a unified platform to deliver exceptional digital customer experiences, utilizing live chat, AI, and secure co-browsing. While some users have noted that occasional dropped notifications lead to missed live chats, the platform's ability to automate and personalize interactions makes Acquire a strategic choice for high-stakes enterprise service.
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Starting Price
Custom
Acquire Specifications
Live Chat
Omnichannel Support
CRM Integration
Analytics and Reporting
What Is Acquire?
Acquire is a powerful customer service solution equipping enterprise teams with the necessary tools for a stable and secure customer experience. The platform unifies critical support channels and centralizes interaction management for effective service delivery, regardless of complexity or channel. Key offerings include robust live chat and proactive outreach, which dramatically improves conversion rates by engaging potential customers at critical decision points. This capability is critical for businesses looking to convert web traffic efficiently and efficiently.
Acquire Pricing
The Acquire cost is based on two plans:
- Self Service: Custom pricing
- Integrated Solution: Custom pricing
Disclaimer: The pricing is subject to change.
Acquire Integrations
The software supports integration with multiple platforms, such as:
- Google Analytics
- Google Meet
- HubSpot
- Jotform
- Salesforce
- Shopify software
- Twilio software
Who Is Acquire For?
Acquire is ideal for a range of industries, including:
- IT and telecom
- Retail and e-commerce
- Government
- Healthcare
- Manufacturing
Is Acquire Right For You?
If your enterprise demands a highly secure, unified digital solution for complex interactions, Acquire is the ideal fit. Its core strength lies in secure cobrowsing, offering agents real-time, visual guidance for high-stakes service, crucial for regulated sectors like BFSI and Healthcare. This platform transforms support into a revenue generator by leveraging proactive outreach and advanced AI to boost conversion rates. Considering the robust, scalable capabilities, the overall cost reflects its value in modernizing digital CX.
Still not sure about Acquire? Contact our support team at (661) 384-7070 for further guidance.
Acquire Features
This capability connects the chat widget with other channels like SMS and email, ensuring seamless, centralized interaction management. Agents can provide real-time, reactive support and use proactive outreach based on customer behavior to improve overall conversion rates.
The platform's workflow engine allows managers to define and enforce structured service delivery by automating complex routing and escalation rules. This ensures interactions are efficiently routed based on predefined business criteria like agent skills, priority, and specific customer type.
Voice and video calling enable instant escalation, helping agents resolve issues that benefit from personalized visual context. Secure co-browsing allows agents to guide the customer's screen in real-time, which is crucial for complex technical support or secure form-filling.
Call deflection via SMS is a valuable tool for efficiently transitioning customers away from expensive, traditional voice channels. This strategic resource optimization shifts interactions toward faster, lower-cost digital support routes, ensuring resource allocation is optimized for high-volume service delivery.
The contextual email manager allows agents to manage and prioritize email at scale using the workflow engine. Agents can view the entire case history in a single view, facilitating smooth channel transitions from chat or SMS to email to quickly resolve customer issues.
