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Dynamics 365

Dynamics 365

Last Updated Oct 23, 2025

Overview

Dynamics 365 offers a suite of applications to unify CRM and ERP data. While its extensive functionality may require dedicated user training, the platform’s powerful, AI-driven insights provide a comprehensive business view, justifying the initial time spent for teams seeking deep operational control and efficiency.

Overall Rating

Based on 7 users reviews

4

Rating Distribution

Positive

71%

Neutral

29%

Negative

0%

Starting Price
Custom

What Is Dynamics 365?

Dynamics 365 is a cloud-based customer relationship management (CRM) platform that also offers enterprise resource planning (ERP) capabilities. Built for businesses across various industries, including sales, finance, retail, and customer service, it helps streamline operations, enhance customer engagement, and support smarter decision-making through real-time insights.

Built for scalability and flexibility, it caters to both small businesses and large enterprises. Widely recognized as a top enterprise solution, Dynamics 365 helps organizations unify data, automate workflows, and address operational inefficiencies without relying on disconnected systems.

Dynamics 365 Pricing

The software suite offers a modular pricing structure, with separate subscription plans for each product. Below are the starting prices for its CRM-related modules:

  • Dynamics 365 Sales Professional: $65/user/month (billed annually)
  • Dynamics 365 Customer Service Professional: $50/user/month (billed annually)
  • Dynamics 365 Contact Center: $95/user/month (billed annually)
  • Dynamics 365 Field Service: $105/user/month (billed annually)
  • Dynamics 365 Field Service Contractor: $50/user/month (billed annually)
  • Dynamics 365 Customer Insights (tenant‑level, usage‑based analytics): $1,700/tenant/month (billed annually)
Some products also offer a free trial and free plans, allowing businesses to make an informed choice. Request a personalized Dynamics 365 pricing quote for your business today!

Disclaimer: The pricing is subject to change.

Dynamics 365 Integrations

Dynamics 365 supports native integration with Microsoft products, including Microsoft 365 and the Power Platform (Power BI, Power Apps, and Power Automate). It also connects with a range of third-party platforms, such as:

Book a free Dynamics 365 demo to learn more about its integration arrangements.

Who Is Dynamics 365 For?

The software is ideal for industries and sectors, including:

  • Information technology
  • Education
  • Legal services
  • Retail and e-commerce
  • Manufacturing
  • Healthcare
  • Financial services

Is Dynamics 365 Right For You?

Struggling with scattered tools, disconnected teams, and slow processes? Microsoft Dynamics 365 offers a unified platform that brings sales, finance, and customer service together. It helps businesses streamline workflows, boost efficiency, and make data-driven decisions with ease.

Trusted by global brands and recognized by Gartner as a leading solution, Dynamics 365 is ideal for organizations looking to scale, innovate, and stay ahead in a competitive landscape. It also helps businesses meet industry rules and standards across different sectors.

Still doubtful if Dynamics 365 is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Pros And Cons of Dynamics 365

Pros

  • Streamlines bank reconciliation and financial organization

  • Strong security with robust fraud protection

  • Saves time with efficient data uploads

Cons

  • Occasional workflow interruptions with complex data tasks

  • Extensive functionality may require dedicated user training

Frequently Asked Questions

Yes, Microsoft offers a comprehensive Dynamics 365 mobile app for both iOS and Android.

Yes, Dynamics 365 offers API.

Typical users range from small and medium-sized businesses to large global enterprises across various industries such as IT, Education Sector, Legal Industry.

The software uses a modular, per-user/per-month pricing model. The Dynamics 365 cost structure ensures you only pay for the tools relevant to your operations. Contact our sales team for a custom Dynamics 365 price quotation.

Dynamics 365 supports native integration with Microsoft Power Platform and Microsoft 365, along with third-party platforms like Adobe Audience Manager, Adobe Experience Manager, Bizible, Campaign, Magento, and Marketo.

Software is available in English, Spanish, German, French, Chinese, Japanese, Italian, Portuguese, Russian, and Dutch, among many others.

Dynamics 365 offers support through self-help resources, Microsoft Learn training, and community forums. It also provides cloud-powered diagnostics and technical assistance via the Microsoft 365 admin center. Premium support plans and FastTrack onboarding are available for eligible customers.