Dynamics 365 offers a suite of applications to unify CRM and ERP data. While its extensive functionality may require dedicated user training, the platform’s powerful, AI-driven insights provide a comprehensive business view, justifying the initial time spent for teams seeking deep operational control and efficiency.
Dynamics 365 Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is Dynamics 365?
Dynamics 365 is a cloud-based customer relationship management (CRM) platform that also offers enterprise resource planning (ERP) capabilities. Built for businesses across various industries, including sales, finance, retail, and customer service, it helps streamline operations, enhance customer engagement, and support smarter decision-making through real-time insights.
Built for scalability and flexibility, it caters to both small businesses and large enterprises. Widely recognized as a top enterprise solution, Dynamics 365 helps organizations unify data, automate workflows, and address operational inefficiencies without relying on disconnected systems.
Dynamics 365 Pricing
The software suite offers a modular pricing structure, with separate subscription plans for each product. Below are the starting prices for its CRM-related modules:
- Dynamics 365 Sales Professional: $65/user/month (billed annually)
- Dynamics 365 Customer Service Professional: $50/user/month (billed annually)
- Dynamics 365 Contact Center: $95/user/month (billed annually)
- Dynamics 365 Field Service: $105/user/month (billed annually)
- Dynamics 365 Field Service Contractor: $50/user/month (billed annually)
- Dynamics 365 Customer Insights (tenant‑level, usage‑based analytics): $1,700/tenant/month (billed annually)
Disclaimer: The pricing is subject to change.
Dynamics 365 Integrations
Dynamics 365 supports native integration with Microsoft products, including Microsoft 365 and the Power Platform (Power BI, Power Apps, and Power Automate). It also connects with a range of third-party platforms, such as:
- Adobe Audience Manager
- Adobe Experience Manager
- Bizible
- Mailchimp Software
- Magento
- Marketo Engage Software
Who Is Dynamics 365 For?
The software is ideal for industries and sectors, including:
- Information technology
- Education
- Legal services
- Retail and e-commerce
- Manufacturing
- Healthcare
- Financial services
Is Dynamics 365 Right For You?
Struggling with scattered tools, disconnected teams, and slow processes? Microsoft Dynamics 365 offers a unified platform that brings sales, finance, and customer service together. It helps businesses streamline workflows, boost efficiency, and make data-driven decisions with ease.
Trusted by global brands and recognized by Gartner as a leading solution, Dynamics 365 is ideal for organizations looking to scale, innovate, and stay ahead in a competitive landscape. It also helps businesses meet industry rules and standards across different sectors.
Still doubtful if Dynamics 365 is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Dynamics 365 Features
Dynamics 365 has built-in intelligence to guide sales teams toward optimal outcomes. This module uses AI to analyze customer interaction data, providing predictive scoring for leads and opportunities. It helps reps prioritize efforts on the most promising deals, understand customer needs better, and ultimately accelerate the sales cycle for increased revenue.
See How It WorksDynamics 365 provides consistent and personalized support across all customer touchpoints, from web chat to social media and phone calls. This feature centralizes service operations, empowering agents with a 360-degree customer view. It uses generative AI and automation to resolve issues faster, reducing call handling times, and significantly improving customer satisfaction.
See How It WorksThis ERP feature in Dynamics 365 helps organizations modernize financial management by automating key processes such as invoicing, reporting, and compliance. Using AI for predictive insights supports better cash flow optimization and cost reduction. It also streamlines accounting operations, improves accuracy, and offers real-time visibility into overall financial health.
See How It WorksUsers can build a more resilient and agile supply chain with proactive, AI-powered insights and IoT connectivity. This feature offers end-to-end visibility, from inventory and warehousing to manufacturing and logistics. It helps organizations navigate disruptions, enhance workforce productivity, and reduce operational costs by optimizing every aspect of their supply chain.
See How It WorksCreate and manage highly targeted marketing campaigns with AI-driven segmentation and orchestration. This feature allows users to understand customer behavior across multiple channels and deliver personalized content at the right time. It empowers marketers to design and launch effective, individualized journeys that nurture leads and foster lasting loyalty.
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