BeyondTrust
Last Updated
Overview
BeyondTrust offers enterprise-grade identity and access security, helping organizations control privileged accounts and reduce cyber risk across IT environments. While its interface can be complex for new users, its secure remote access and threat detection capabilities make it a reliable choice for enterprises prioritizing access security and compliance.
BeyondTrust Specifications
- Live Chat
- Analytics and Reporting
- Escalation Management
- Self-Service Portal
BeyondTrust Features
Remote Control And Screen Share
BeyondTrust enables technicians to securely access and view desktops, mobile devices, and other endpoints, replicating an in-person support experience. The software supports both attended and unattended access, allowing IT teams to perform maintenance, troubleshooting, and health checks efficiently while significantly reducing time-to-resolution for all remote support use cases.
Intelligent Workflows
The platform streamlines collaboration and escalation by allowing technicians to work together or route requests to higher-level experts. Features like chat support, remote camera sharing, canned scripts, and skills-based routing, combined with integrations with ITSM tools such as ServiceNow and Jira Service Management, help teams resolve incidents faster and boost productivity.
Automate Support Steps With Scripts
The software provides canned scripts to automate routine diagnostics, troubleshooting, and remediation on remote desktops and servers. Technicians can select scripts via the command line interface, execute patches or commands with a single click, and create a centralized script library. Group policies help control script access for secure and efficient workflows.
Web Rep Console
BeyondTrust offers secure remote access from any web browser without requiring plugins or desktop applications. Technicians can use Chrome, Firefox, Edge, or other browsers to immediately begin diagnosing and resolving issues from any location, ensuring seamless support delivery while maintaining strong security standards for remote desktop access.
Secure Credential Vaulting
The platform securely stores and manages privileged credentials for IT service desks, mitigating insider and external threats. Features include credential discovery, masking, rotation, and one-click injection, along with audit and compliance tracking. Check-in/check-out capabilities provide controlled access, ensuring safe and efficient use of shared credentials across support operations.
Pros And Cons of BeyondTrust
Pros
Provides holistic identity and privileged access visibility
Integrated platform with seamless third‑party integrations
Remote access without VPN simplifies secure connectivity
Cons
Can be complex to configure for first‑time users
Interface and navigation may feel unintuitive at times
BeyondTrust Reviews
Total 2 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars0%
3
Stars50%
2
Stars0%
1
Stars0%
Share your experience
Civil Engineering, N/A employees
“User-friendly with room to grow”
Pros
It's easy to use especially since the functionality is fairly limited which keeps things simple.
Cons
One thing that would really improve it is better mouse support. On Unix, being able to switch between windows, make changes with clicks instead of relying so much on commands and adding more mouse-based access overall would make it much more user-friendly while reducing dependence on command-line actions.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
3
Functionality
6
Wholesale, N/A employees
“security and productivity boost”
Pros
Getting started was quick and above all the features are very practical for strengthening the company's overall security while also improving employee productivity. On top of that, the number of support calls dropped by 30%.
Cons
Just few suggestions that the reporting interface feels rather plain and dated. The cloud version of the product has a much more user-friendly and modern interface so we're considering switching to that option.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
Does BeyondTrust have a mobile app?
Yes, BeyondTrust offers a dedicated mobile app.
What language does BeyondTrust support?
BeyondTrust software supports multiple languages. The Privileged Remote Access user interface is available in English, Spanish, Dutch, French, German, Italian, Japanese, Russian, Polish, Simplified Chinese, and Traditional Chinese. Remote Support real-time chat translates German, Spanish (Latin and European), Finnish, French, Italian, Japanese, Dutch, Polish, Portuguese (Brazil and Portugal), Russian, Swedish, Turkish, and Chinese.
What other apps does BeyondTrust integrate with?
BeyondTrust supports integration with multiple systems and platforms, including Okta, ServiceNow, Splunk Enterprise, Kubernetes, and Tenable Cloud Security.
Who are the typical users of BeyondTrust?
BeyondTrust features are used by IT administrators, security teams, service desk staff, and compliance officers across enterprise organizations.
What level of support does BeyondTrust offer?
BeyondTrust offers Technical Support for customers with a valid maintenance contract. Premium Support provides 24/7 assistance for Severity 1 issues and weekday coverage for Severity 2 and 3. Support is available via the Customer Portal and phone, with all cases triaged to the appropriate product specialist.
What types of pricing plans does BeyondTrust offer?
BeyondTrust provides flexible pricing structured around unique business demands. Get a detailed BeyondTrust cost breakdown to make an informed decision.
Does BeyondTrust offer an API?
Yes, BeyondTrust offers an API.