BizRatings

This feature enables automatic delivery of satisfaction surveys after transactions or events. Users can set it to send one-time or recurring surveys, ensuring consistent feedback collection. It helps maintain up-to-date customer sentiment without manual effort.

The platform offers dedicated Net Promoter Score (NPS) surveys to gauge customer loyalty and satisfaction over time. These surveys categorize respondents into promoters, passives, and detractors, helping businesses measure their reputation. Results support data-driven decisions regarding customer experience.

The software allows customers to submit their rating with a single click, and customers can submit their ratings, making the response process quick and user-friendly. This simplicity tends to increase response rates and reduce friction in giving feedback. As a result, businesses receive feedback more reliably and promptly.

BizRatings allows administrators to tailor survey questions to match their context, allowing for more relevant and targeted feedback. This flexibility helps capture information specific to a business’s services or customer interactions. It ensures feedback is meaningful and aligned with company goals.

This feature allows collected feedback to be presented via dashboards and reports that give real-time insights into client relationships and technician-level performance. Businesses can review overall ticket scores, team-level feedback, or even reverse CSAT (how the team feels about clients). This helps assess service quality and track trends over time.