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Overview
BizRatings helps businesses gain clearer insight into client satisfaction through verified surveys, performance scoring, and transparent reputation tracking. While reporting depth is not extensive, it serves service-based companies and small to mid-sized teams needing structured feedback and reliable measures of service quality.
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Starting Price
$0
(Basic CSAT plan)
BizRatings Specifications
- Customer Feedback Surveys
- Analytics And Reporting
- CRM Integration
- Customer Profiles
What Is BizRatings?
BizRatings is a customer feedback and reputation-management software designed for businesses seeking structured CSAT, NPS, and review-generation tools. It automates surveys, captures real-time client responses, and supports technician-level scoring and reverse CSAT. The platform also guides users to collect external reviews on sites like Google and Facebook. Through its reporting dashboards and review-indexing capabilities, BizRatings helps businesses understand client relationships and enhance their online reputation.
BizRatings Pricing
BizRatings offers the following plans:
- Basic CSAT Plan: Starts at $0 (for 1-50 employees)
- Premium CSAT Plan: Starts at $199/office/month (for 1-50 employees)
- ConnectWise/Halo Enhanced Premium CSAT Plan: Starts at $129/instance/month
Disclaimer: The pricing is subject to change.
BizRatings Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is BizRatings For?
BizRatings is ideal for a wide range of industries and service providers, including:
- Managed service providers
- IT services
- Professional services firms
- Technology
- Business services providers
Is BizRatings Right For You?
If you’re a business that wants to capture real-time customer feedback, address unverified reviews, and strengthen your online reputation, BizRatings offers tools built around CSAT surveys and verified responses. Its platform is used by thousands of registered clients who rely on accurate customer insights, including Live Consulting and DPC Technology.
BizRatings may be a good fit if you want to improve visibility on major search engines, guide customers to external review platforms, and turn authentic feedback into stronger SEO performance. It helps organizations assess client relationships and determine whether their reputation strategy meets current needs.
Still doubtful if BizRatings software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
BizRatings Features
Survey Automation
This feature enables automatic delivery of satisfaction surveys after transactions or events. Users can set it to send one-time or recurring surveys, ensuring consistent feedback collection. It helps maintain up-to-date customer sentiment without manual effort.
NPS Surveys
The platform offers dedicated Net Promoter Score (NPS) surveys to gauge customer loyalty and satisfaction over time. These surveys categorize respondents into promoters, passives, and detractors, helping businesses measure their reputation. Results support data-driven decisions regarding customer experience.
1 Click Ratings
The software allows customers to submit their rating with a single click, and customers can submit their ratings, making the response process quick and user-friendly. This simplicity tends to increase response rates and reduce friction in giving feedback. As a result, businesses receive feedback more reliably and promptly.
Customizable Survey Questions
BizRatings allows administrators to tailor survey questions to match their context, allowing for more relevant and targeted feedback. This flexibility helps capture information specific to a business’s services or customer interactions. It ensures feedback is meaningful and aligned with company goals.
Reporting and Analytics
This feature allows collected feedback to be presented via dashboards and reports that give real-time insights into client relationships and technician-level performance. Businesses can review overall ticket scores, team-level feedback, or even reverse CSAT (how the team feels about clients). This helps assess service quality and track trends over time.
Pros And Cons of BizRatings
Pros
High survey response rates improve feedback quality
Simplifies review collection on Google and Facebook
Real-time notifications help address low scores quickly
Cons
Integration may require third-party API connections
The interface design can feel outdated to some users
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Frequently Asked Questions
What other apps does BizRatings integrate with?
BizRatings integrates with multiple systems and platforms, including Quickbooks, Slack software, and Zapier software.
Does BizRatings have a mobile app?
No, BizRatings does not offer a dedicated mobile app.
Does BizRatings offer an API?
No, BizRatings does not offer an API.
What types of pricing plans does BizRatings offer?
BizRatings price plans include the Basic CSAT Plan, which starts for free; the Premium CSAT Plan, starting at $199/office/month; and the ConnectWise/Halo Enhanced Premium CSAT Plan, beginning at $129/instance/month. Get a detailed BizRatings cost breakdown tailored to your specific requirements.
Who are the typical users of BizRatings?
BizRatings features are used by a wide range of industries and service providers, including professional services firms, managed service providers, and IT services.
What language does BizRatings support?
BizRatings primarily supports the English language.
What level of support does BizRatings offer?
BizRatings offers support through phone and email.