Broadly Reviews

“Easy customer messaging”

Pros

Entering customer details is super simple with it and being able to respond right away and send messages back to that same customer without any wait has been the biggest benefit for me.

Cons

I haven't worked with it long enough to really judge the downsides yet. I also wasn't involved in the initial setup so I'm only speaking from the perspective of someone using it day to day.

“email alerts are really handy”

Pros

Messages going straight to my email is really convenient for me and helps me keep track of everything in one place.

Cons

They lack follow-up emails. If I miss a message, I sometimes forget to reply so a reminder email a few hours later would be really helpful.

“Amazing payment request feature”

Pros

Their payment request feature has been fantastic and the biggest highlight for me is all the positive reviews we've been receiving.

Cons

Nothing comes to mind at this point. Up to now, everything has been going well.

“Improved out customer communications”

Pros

Communication with our customers has been really good.

Cons

The refresh behavior doesn't seem to work properly. I'll get alerts in the notification window but the main screen doesn't update to show that I still have a message waiting.

“Satisfied with it!”

Pros

A game changer for our business. Because of it, we've built up so many positive reviews that customers can quickly look through which has been incredibly helpful. It integrated smoothly with our existing software and that was critical for us. And also being able to message customers through the platform has turned out to be an added bonus I didn't fully appreciate at first but it's been extremely useful.

Cons

I can't really "pause" the service during the winter months when we're not operating but even that isn't much of a concern.

“quick feedbacks that work”

Pros

It is very simple to use and really helpful when I need immediate feedback.

Cons

No downsides to mention.

“Real-time customer connection”

Pros

I like the fact that im able to connect with customers in real time anytime during the day!!

Cons

I dont have any con to mention

“Their review templates deliver”

Pros

We can send our review templates to all of our customers and confirm appointments is what I like the most.

Cons

I honestly don't have anything negative to mention since it has done exactly what I needed and lived up to my expectations.

“Overall good!”

Pros

Collecting customer information and sending out review requests is really simple in it.

Cons

no cons

“a centralized social messaging hub”

Pros

It's a huge plus for us that we can have Facebook and Instagram conversations in one centralized place.

Cons

The marketing campaign tools still feel limited and replying through the main platform does not clear notifications on the other channels.

“Google reporting works perfectly”

Pros

Sending reports to Google works really well and the communication has been excellent too.

Cons

Nothing negative to say.

“Invaluable for our team”

Pros

After using Broadly for several years, it has become an indispensable part of how we work.

Cons

I'd want to change nothing with it.

“Boosts our google score”

Pros

One thing that has made a real impact is how it lets us ask customers about their experience first and when the feedback is positive, it prompts them to leave a Google review. That process has made a huge difference in improving our Google scores.

Cons

Haven't been using every feature and dont have anything bad to say.. but I do plan to explore more of them.

“texting and photos are fantastic”

Pros

So I can text customers and it's fantastic!! There are plenty of times when sending a photo is much simpler and a lot clearer than trying to explain everything over the phone.

Cons

One thing I'd change is how the review requests go out automatically when a new contact is added to the system. If we forget to uncheck that box, the customer gets a review request before we've even done any work for them.

“Great sms chat tool”

Pros

This is an amazing software for us. The platform is user-friendly for my entire staff and it takes less than 10 minutes for someone to figure out how to use it. My favorite feature is the SMS chat tool because it really helps us stay in touch with people and capture more leads.

Cons

I found nothing lagging or negative yet

“review generation feature is ideal!!”

Pros

The review generation feature has easily been the best part for us. We're getting a lot more reviews because of it.

Cons

Please add is an occasional check-in call with a rep so we could share feedback and also hear about updates or new products.

“around-the-clock client messaging”

Pros

Our team relies on it all year long for letting clients reach us after business hours, send photos and request reviews. Those features are in constant use for us!

Cons

The only thing I'd change is the auto-reply message--I wish we could personalize it with our own business information.

“Daily review updates are great”

Pros

As an assistant manager, using Broadly to keep up with online reviews has been very simple. The daily updates are a really nice touch and make it simple to stay on top of everything.

Cons

I haven't run into any issues with it

“customer messaging that delivers”

Pros

We can message customers directly which is great and they can reach me just as easily. I also love having the option to request reviews from each customer whenever needed.

Cons

I really haven't run into any major issues yet but I'll come back to that if anything changes.

“Excellent fit for small businesses”

Pros

Broadly makes it really simple for customers to reach us. We can send quotes, book reservations and respond to questions even when no one is at the building. It also automatically sends review requests to every platform we've connected through Broadly. I'd definitely recommend it to other small businesses!

Cons

Don't have negatives to mention .