Broadly Reviews

“Made our business operations simple

Pros

This software really helps keep business operations under control without much hassle. The customer support is also reassuring and pleasant to deal with.

Cons

It was a bit difficult at the beginning to get started with it..

“business operations made simple

Pros

So far, working with this platform's been satisfying because it's very user-friendly and it has made handling business operations much simpler.

Cons

Havent run into any errors or issues while using it.

“Impressive features

Pros

Overall it's a very interesting tool with lots of features and it's simple to use when it comes to generating more sales. I really love it and would definitely recommend it.

Cons

It's very effective but my concern is that it's not available in all countries.

“Valuable survey insights

Pros

It gives me a lot of useful information that I can actually use.

Cons

I just wish there were more options for choosing exactly which customers receive the survey.

“Instant review requests

Pros

The best part is being able to send a review request to a customer right away when they mention they had a positive experience. Another thing that works well is that every team member can see the conversations others have had with customers which gives the whole team clear visibility.

Cons

Mobile app occasionally won't open on my phone, thats an issue

“lead generation really worked for us!

Pros

This platform helped our company bring in more leads and stay in regular contact with them consistently.

Cons

There should be a better way to filter out spam.

“boosted our ratings

Pros

Broadly has been a really positive addition for us. It's helped improve our ratings and we've been very happy with the results overall.

Cons

Nothing that I dislike about it so farr.

“Appreciate their support team

Pros

Their customer service has been really helpful and the platform has been a good boost for productivity.

Cons

No cons from us.

“Good functionalities overall

Pros

I loved the SMS/text and email functionality they have. The portal is very simple to use and customers seem to really enjoy being able to respond by text since it's fast and convenient. It's also a big plus that the software connects with my pest control scheduling and billing software.

Cons

The part I'm not a fan of is that I can't send invoices or link my payment processing through it. I do notice there is an option available for sending customer invoices.

“review automation that stands out

Pros

After using this tool for around three years, i'd say it helped me stand apart from my competitors. Their team assisted with the setup so my positive reviews are automatically published to my website and that has made a real difference. When potential clients are comparing options, those reviews have often been what convinces them to choose me. Another feature I've appreciated a lot is that the platform can generate a short reply to a review to thank the customer. That kind of acknowledgment matters because it shows clients their feedback was seen and valued. Of course, I should respond personally whenever I can but it's incredibly helpful to have that handled when I'm not able to get to it right away.

Cons

Like most platforms, there was a bit of a learning curve at first when it came to getting comfortable with the dashboard. Once I spent some time with it, though, I got the hang of it and now it's not an issue.

“A good addition!

Pros

For me, the reviews section worked out pretty well. Being able to see what our customers are saying every day and week after week has given us valuable insight and it has genuinely helped us learn, improve and grow.

Cons

Only area I'm less excited about is the online chat side. Since the garage door business is very specialized, it's tough to respond to every question online right away on our own and if the platform handles those conversations, we worry they may not have the specific industry knowledge needed.

“improved our outreach

Pros

It's been really helpful for reaching out to customers, answering their questions and setting up appointments. We've also seen an increase in our Google reviews and it has made collecting payments from customers much more convenient.

Cons

There's no longer a way to stop negative reviews. It would also be helpful if Broadly allowed partial credits for customers who make payments through the platform.

“made onbiarding process quicker for us

Pros

Getting new team members up to speed is incredibly simple so they can start using it right away and contribute without needing much training.

Cons

My only challenge is that automated review requests are tough for us when invoices often aren't paid until months after the job is finished because insurance handles the billing. So theres a lot of checking i have to do

“Good customer support

Pros

Their onboarding process and customer service have been excellent. The product has really helped us have honest conversations with our customers, giving us a clear view of both the areas where we're doing well and the ones where we need to improve.

Cons

I don't have any complaints. For the way we use the program, we've been extremely happy with it.

“hands-off experience!

Pros

I like how hands-off the automated results are. It does a lot of the work in the background which makes the whole process convenient and effective.

Cons

The follow-up automation can be frustrating for clients and there's no simple way to turn it off across the board without manually adjusting it for each person. It really should have an option to stop contacting anyone who has already left a positive review. Once someone has posted a review on Google, continuing to ask them for Yelp and Facebook reviews just feels annoying and unnecessary.

“review collection that works

Pros

Initial setup and running with it was simple and it really helps our team collect reviews effectively now

Cons

Pricing feels like it could be a bit more reasonable and the app would be better if it responded faster.

“Their real-time customer feedback wins!!

Pros

It's really convenient to send customers a way to share their honest feedback about a service right away, while the experience is still fresh.

Cons

The reports don't seem to refresh properly from one review to the next. A negative result can still remain even after a later service receives a positive review.

“Got a reviews boost from day one

Pros

My experience was fantastic. On the very first day we rolled it out, both of our locations brought in at least a dozen 5-star reviews. We had never really figured out the best way to ask customers for reviews and this has made a huge difference for our team. I'd absolutely recommend it.

Cons

Unless I'm overlooking it,there is a place to view Yelp and Facebook reviews as well. Right now, when I open the Review tab, I only see Google reviews. Even with that, it's still an amazing product.

“Great customer follow-up tracking

Pros

Being able to track the customer's relationship to the completed work after the job is finished has been really valuable.

Cons

It would be even better if more features were added to help generate more reviews.

“Brought in more customers!

Pros

This platform actually helped my business grow every day. Keeping customer service at the highest level is our top priority and we want our customers to feel more like friends. We do everything we can to take care of them and give them an experience that really stands out in the automotive repair industry. Broadly helps connect our business with the customers who are actively searching for the services we offer.

Cons

There really isn't much to dislike about the service they provide for our business.

“responsive customer interaction

Pros

The interface makes it possible to respond to customer needs right away which I really appreciate.

Cons

My employers don't really know how to use all of the available features. It would help to offer training courses for management.

“Excellent customer interaction tool!

Pros

Customer interaction tools and the review format worked really well for us and have been excellent to use.

Cons

Mass email functionality isn't very strong so we still have to rely on another vendor for that.

“Customer texting changed my business

Pros

I can text customers when they need help and i can also use it for marketing.. this has been really valuable.

Cons

There isn't a mass texting option available.

“quick customer lookup Function!

Pros

Handling payments is simple and pulling up customer details is one of the best parts of it. I can quickly find everything from phone numbers to quotes and addresses and the system is very user-friendly overall.

Cons

It seems to update almost every day, my team uses it on their phones and after those updates, the mobile version can look quite different from what we see on the computer.

“Review alerts are fantastic

Pros

The communication has been excellent. I get notified every single time a review comes in which has been really helpful.

Cons

I honestly haven't had any negative experiences to mention.

“All inquiries in one place

Pros

Every potential customer inquiry from all the different communication channels is gathered into one organized, centralized space makes managing and responding to leads much more efficient. this really helps me stay organized

Cons

It still doesn't integrate with Angi's List (Home Advisor).

“customer-friendly and effective

Pros

Tool was simple for our team and our customers to use. We've had it in place since 2019 and it has made a big difference for our clients and it helps us reply faster, connect with people in the way that works best for them and it has also boosted our Google reviews which has helped new clients discover us online.

Cons

Haven't explored the mass texting or campaign features yet but I'd really like the option to send one message to a large group of leads about a promotion or sale. I also think Broadly should send review requests more often during that first week of service.

“Made the review process easy

Pros

Checking customer reviews and replying to them is really simple and managing that whole review process feels very convenient.

Cons

So far no complaints.

“Love the review filtering

Pros

I really appreciate how it separates positive and negative customer reviews.. this gives us a chance to address unhappy feedback before it ends up on social media. We can really turn situations around early.

Cons

At this point, there really aren't any features I dislike.

“Good software!

Pros

Live chat has been a really nice part of using this software. It's simple to use and makes conversations quick and convenient.

Cons

The way messages and features are organized could be better. It would feel more efficient if everything were a bit more organized.

“everything made simpler

Pros

Set up was simple and sending out review requests is just as simple.

Cons

It isn't compatible with WordPress and that would make it even better.

“Updated daily reviews keep us on track

Pros

After using it for the past few years, I can say it has been really simple to set up and use. We started with only 5 reviews and now we're getting fresh, updated reviews every day. Thanks, Broadly!

Cons

Nothing negative to say.

“Helps us stay connected everywhere

Pros

It's so much easier to stay in touch with our customers now. Since it works on both our computers and phones, our small team can stay connected with each other and with customers no matter where we are. It really helps the day-to-day basics feel more smooth.

Cons

The downside is the technical hiccups and bugs. The mobile app is especially inconsistent and it seems to need constant updates while still not working properly every time. It can be pretty finicky and frustrating to deal with.

“Simple to use

Pros

Functionality actually stands out, plus very simple to use.

Cons

I haven't run into any issues yet and my experience with the helpline has been fantastic.

“not the product promised

Pros

Honestly I'm just confused. only their Reps have responded nicely

Cons

The service I was originally sold isn't the same one we're actually using now. At this point, it seems to focus only on Google even though when we signed up with this platform, reviews were supposed to switch between whichever platform the customer used most often. also, there's no way to remove former employees from the reports.

“five-star reputation boost

Pros

A lot of people tend to rely on Google reviews first so having our overall rating sitting close to a perfect 5 stars has been a big advantage. I hear all the time from customers that they're really impressed by how high our rating is and that reflects well on our business as we keep aiming for excellence.

Cons

Everything has been working as expected overall and I really don't have any issues with the features to point out.

“User-friendly

Pros

It's been excellent because the platform is very simple to use.

Cons

I'd like it if there was a notification when a client hasn't responded to a review request within 48 hours.

“Review management tool is good

Pros

Simple to use and it's a really useful tool for keeping track of and managing online reviews.

Cons

One thing I preferred in the older Broadly setup was that after a customer was invited to leave a review, it would go to the platform first. That gave us a chance to address or defuse a complaint before it was posted publicly.

“instant push to the business :)

Pros

The results showed up right away. We brought in more than 15 new reviews in the first month alone and it also adds an appointment confirmation inside our shop software that's simple to locate.

Cons

There really isn't anything we're dissatisfied with.

“We're bringing in more five-star reviews!

Pros

It's been doing a really solid job overall in helping us bring in more five-star ratings.

Cons

Getting someone on the phone for support is frustrating. Their support line never seems to be answered.

“Easy customer messaging

Pros

Entering customer details is super simple with it and being able to respond right away and send messages back to that same customer without any wait has been the biggest benefit for me.

Cons

I haven't worked with it long enough to really judge the downsides yet. I also wasn't involved in the initial setup so I'm only speaking from the perspective of someone using it day to day.

“email alerts are really handy

Pros

Messages going straight to my email is really convenient for me and helps me keep track of everything in one place.

Cons

They lack follow-up emails. If I miss a message, I sometimes forget to reply so a reminder email a few hours later would be really helpful.

“Amazing payment request feature

Pros

Their payment request feature has been fantastic and the biggest highlight for me is all the positive reviews we've been receiving.

Cons

Nothing comes to mind at this point. Up to now, everything has been going well.

“Improved out customer communications

Pros

Communication with our customers has been really good.

Cons

The refresh behavior doesn't seem to work properly. I'll get alerts in the notification window but the main screen doesn't update to show that I still have a message waiting.

“Satisfied with it!

Pros

A game changer for our business. Because of it, we've built up so many positive reviews that customers can quickly look through which has been incredibly helpful. It integrated smoothly with our existing software and that was critical for us. And also being able to message customers through the platform has turned out to be an added bonus I didn't fully appreciate at first but it's been extremely useful.

Cons

I can't really "pause" the service during the winter months when we're not operating but even that isn't much of a concern.

“quick feedbacks that work

Pros

It is very simple to use and really helpful when I need immediate feedback.

Cons

No downsides to mention.

“Real-time customer connection

Pros

I like the fact that im able to connect with customers in real time anytime during the day!!

Cons

I dont have any con to mention

“Their review templates deliver

Pros

We can send our review templates to all of our customers and confirm appointments is what I like the most.

Cons

I honestly don't have anything negative to mention since it has done exactly what I needed and lived up to my expectations.

“Overall good!

Pros

Collecting customer information and sending out review requests is really simple in it.

Cons

no cons

“a centralized social messaging hub

Pros

It's a huge plus for us that we can have Facebook and Instagram conversations in one centralized place.

Cons

The marketing campaign tools still feel limited and replying through the main platform does not clear notifications on the other channels.