Broadly Reviews

“Made our business operations simple”

Pros

This software really helps keep business operations under control without much hassle. The customer support is also reassuring and pleasant to deal with.

Cons

It was a bit difficult at the beginning to get started with it..

“business operations made simple”

Pros

So far, working with this platform's been satisfying because it's very user-friendly and it has made handling business operations much simpler.

Cons

Havent run into any errors or issues while using it.

“Impressive features”

Pros

Overall it's a very interesting tool with lots of features and it's simple to use when it comes to generating more sales. I really love it and would definitely recommend it.

Cons

It's very effective but my concern is that it's not available in all countries.

“Valuable survey insights”

Pros

It gives me a lot of useful information that I can actually use.

Cons

I just wish there were more options for choosing exactly which customers receive the survey.

“Instant review requests”

Pros

The best part is being able to send a review request to a customer right away when they mention they had a positive experience. Another thing that works well is that every team member can see the conversations others have had with customers which gives the whole team clear visibility.

Cons

Mobile app occasionally won't open on my phone, thats an issue

“lead generation really worked for us!”

Pros

This platform helped our company bring in more leads and stay in regular contact with them consistently.

Cons

There should be a better way to filter out spam.

“boosted our ratings”

Pros

Broadly has been a really positive addition for us. It's helped improve our ratings and we've been very happy with the results overall.

Cons

Nothing that I dislike about it so farr.

“Appreciate their support team”

Pros

Their customer service has been really helpful and the platform has been a good boost for productivity.

Cons

No cons from us.

“Good functionalities overall”

Pros

I loved the SMS/text and email functionality they have. The portal is very simple to use and customers seem to really enjoy being able to respond by text since it's fast and convenient. It's also a big plus that the software connects with my pest control scheduling and billing software.

Cons

The part I'm not a fan of is that I can't send invoices or link my payment processing through it. I do notice there is an option available for sending customer invoices.

“review automation that stands out”

Pros

After using this tool for around three years, i'd say it helped me stand apart from my competitors. Their team assisted with the setup so my positive reviews are automatically published to my website and that has made a real difference. When potential clients are comparing options, those reviews have often been what convinces them to choose me. Another feature I've appreciated a lot is that the platform can generate a short reply to a review to thank the customer. That kind of acknowledgment matters because it shows clients their feedback was seen and valued. Of course, I should respond personally whenever I can but it's incredibly helpful to have that handled when I'm not able to get to it right away.

Cons

Like most platforms, there was a bit of a learning curve at first when it came to getting comfortable with the dashboard. Once I spent some time with it, though, I got the hang of it and now it's not an issue.

“A good addition!”

Pros

For me, the reviews section worked out pretty well. Being able to see what our customers are saying every day and week after week has given us valuable insight and it has genuinely helped us learn, improve and grow.

Cons

Only area I'm less excited about is the online chat side. Since the garage door business is very specialized, it's tough to respond to every question online right away on our own and if the platform handles those conversations, we worry they may not have the specific industry knowledge needed.

“improved our outreach”

Pros

It's been really helpful for reaching out to customers, answering their questions and setting up appointments. We've also seen an increase in our Google reviews and it has made collecting payments from customers much more convenient.

Cons

There's no longer a way to stop negative reviews. It would also be helpful if Broadly allowed partial credits for customers who make payments through the platform.

“made onbiarding process quicker for us”

Pros

Getting new team members up to speed is incredibly simple so they can start using it right away and contribute without needing much training.

Cons

My only challenge is that automated review requests are tough for us when invoices often aren't paid until months after the job is finished because insurance handles the billing. So theres a lot of checking i have to do

“Good customer support”

Pros

Their onboarding process and customer service have been excellent. The product has really helped us have honest conversations with our customers, giving us a clear view of both the areas where we're doing well and the ones where we need to improve.

Cons

I don't have any complaints. For the way we use the program, we've been extremely happy with it.

“hands-off experience!”

Pros

I like how hands-off the automated results are. It does a lot of the work in the background which makes the whole process convenient and effective.

Cons

The follow-up automation can be frustrating for clients and there's no simple way to turn it off across the board without manually adjusting it for each person. It really should have an option to stop contacting anyone who has already left a positive review. Once someone has posted a review on Google, continuing to ask them for Yelp and Facebook reviews just feels annoying and unnecessary.

“review collection that works”

Pros

Initial setup and running with it was simple and it really helps our team collect reviews effectively now

Cons

Pricing feels like it could be a bit more reasonable and the app would be better if it responded faster.

“Their real-time customer feedback wins!!”

Pros

It's really convenient to send customers a way to share their honest feedback about a service right away, while the experience is still fresh.

Cons

The reports don't seem to refresh properly from one review to the next. A negative result can still remain even after a later service receives a positive review.

“Got a reviews boost from day one”

Pros

My experience was fantastic. On the very first day we rolled it out, both of our locations brought in at least a dozen 5-star reviews. We had never really figured out the best way to ask customers for reviews and this has made a huge difference for our team. I'd absolutely recommend it.

Cons

Unless I'm overlooking it,there is a place to view Yelp and Facebook reviews as well. Right now, when I open the Review tab, I only see Google reviews. Even with that, it's still an amazing product.

“Great customer follow-up tracking”

Pros

Being able to track the customer's relationship to the completed work after the job is finished has been really valuable.

Cons

It would be even better if more features were added to help generate more reviews.

“Brought in more customers!”

Pros

This platform actually helped my business grow every day. Keeping customer service at the highest level is our top priority and we want our customers to feel more like friends. We do everything we can to take care of them and give them an experience that really stands out in the automotive repair industry. Broadly helps connect our business with the customers who are actively searching for the services we offer.

Cons

There really isn't much to dislike about the service they provide for our business.