Broadly Reviews

“SMS replies are super convenient”

Pros

The SMS feature thats built in is a big plus for me because guests can reply quickly without having to jump back into an internet browser. It makes communication feel much more accessible and convenient.

Cons

The response time could definitely be improved and the bugs with automatic messages still need attention. Sometimes those messages go out way later than they're supposed to and in some cases they don't send at all.

“Setup is simplee”

Pros

Onboarding is fast and adding new locations is quick and uncomplicated in this platform, i really like it

Cons

It does miss a few smaller details that end up mattering a lot. After a customer already leaves a review, the system still keeps asking for another one, without making it clear that the request is meant for a different platform.

“Fair pricing”

Pros

Their support team has been fantastic. The software is simple to use and the pricing is affordable.

Cons

At the beginning, the only challenge was getting connected so we could get started. Once we were assigned our rep, though, we've been able to reach her whenever we need help.

“Liked the multichannel messaging”

Pros

It's really convenient that i can send messages through different channels like SMS and email, it makes the platform useful for everyday communication.

Cons

Every now and then, I run into problems logging into the app on desktop which can be frustrating.

“no-pressure feedback that works”

Pros

This gives customers a comfortable way to leave reviews or complaints without feeling pushed. Our team can respond by thanking them or helping resolve any issues they share. We also use the platform as a helpful resource for low-pressure sales conversations.

Cons

I do not have any complaints about it. It has been a valuable asset to our business.

“Reliable support”

Pros

Getting in and viewing everything is simple hereand customer service is consistently available whenever needed.

Cons

There really isn't much to complain about.

“Dynamic ratings overview”

Pros

It's really useful being able to check my average rating and response rate all in one place.

Cons

Having both an app and a website is a bit confusing since I'm not always sure which one I'm supposed to use.

“website reviews bringing calls”

Pros

This tool actually built my website and it gets really positive feedback from people online. While prospects are looking through the photos and past reviews, I often receive direct emails from them right away. I regularly ask people what they think of the site and the response is usually the same ,they ended up calling me because of it.

Cons

It might help to get a little more location information from people during the first contact.

“Excellent review tracking”

Pros

It did an excellent job of handling our company's reviews and keeping our internal team informed about how customers felt about our technicians.

Cons

We didn't run into any problems at all. If anything, I just wish we had made better use of the software.