CallMiner Record
Last Updated
Overview
CallMiner Record delivers secure call recording and easy access to customer interactions, supporting quality assurance and compliance needs. Some users have requested improvements in the interface; however, its reliable capture, scalable deployment options, and high-fidelity audio make it a practical choice for teams needing dependable conversation oversight.
CallMiner Record Specifications
- CRM Integration
- Analytics And Reporting
- Ticket Management
- Live Chat
CallMiner Record Features
Dual-Channel Audio Capture
CallMiner Record features dual-channel audio capture that records both agent and customer separately, using high-fidelity codecs like Opus. This ensures crystal-clear audio, improves transcription accuracy, and provides a reliable foundation for analytics, quality assurance, and performance evaluations.
Searchable And Indexable
Record enables immediate access to conversations with automatic indexing and tagging keywords, phrases, and metadata. Users can search by agent, date, time, or group, simplifying call retrieval, supporting compliance, and accelerating quality assurance processes efficiently.
Diverse Telephony Architectures
The software works with cloud, on-premise, and hybrid deployments, allowing flexible integration into existing telephony, CRM, and customer experience platforms. This versatility minimizes infrastructure changes while ensuring seamless operation across multiple systems.
Risk Management
CallMiner Record helps organizations meet regulatory requirements by capturing calls, storing them securely, and supporting data retention policies. It mitigates risk and provides a reliable audit trail for compliance and legal purposes.
Pros And Cons of CallMiner Record
Pros
Enhances transcription accuracy for more reliable insights
Improves audit readiness with complete call capture
Speeds up QA workflows through fast searchability
Cons
Requires storage planning for large audio archives
Depends on strong telephony integration for performance
CallMiner Record Reviews
Total 5 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars40%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Paper & Forest Products, N/A employees
“Simple and practical”
Pros
From my perspective the software is very affordable and easy to use.
Cons
Nothing to mention, I did not find any significant drawbacks to this product.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Software, N/A employees
“Feature-packed and promising”
Pros
After trying it out, it comes across as a great product with plenty of useful features.
Cons
I do think the help documentation could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Goods, N/A employees
“helpful performance insights”
Pros
What really helps is being able to see every part of your performance in one place. It shows clearly where you're falling behind and where you're doing really well so you know exactly what needs improvement and what you're already excelling at. Being able to go back and listen to previous phone calls is also useful because you can review for yourself how you handled them.
Cons
No real problems with the program although it does take some time to learn at first. Once you spend a little time exploring it and trying things out, it starts to make sense.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
What language does CallMiner Record support?
CallMiner Record supports the English language.
Does CallMiner Record have a mobile app?
No, CallMiner Record does not have a mobile app.
What level of support does CallMiner Record offer?
CallMiner Record provides support via phone, email, and contact form.
What types of pricing plans does CallMiner Record offer?
CallMiner Record pricing follows a custom-quote model. Request a custom CallMiner Record price quotation.
Does CallMiner Record offer an API?
Yes, CallMiner Record provides API access.
Who are the typical users of CallMiner Record?
CallMiner Record serves contact centers, financial services, healthcare, telecommunications, retail, insurance, and government sectors.
What other apps does CallMiner Record integrate with?
The software integrates with Salesforce Engage software, Twilio software, Five9 software, AWS, Oracle, and Genesys.