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Overview
CallMiner Record delivers secure call recording and easy access to customer interactions, supporting quality assurance and compliance needs. Some users have requested improvements in the interface; however, its reliable capture, scalable deployment options, and high-fidelity audio make it a practical choice for teams needing dependable conversation oversight.
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Starting Price
Custom
CallMiner Record Specifications
CRM Integration
Analytics And Reporting
Ticket Management
Live Chat
What Is CallMiner Record?
CallMiner Record is a cloud-based call recording solution designed for contact centers and enterprises. The platform offers features such as dual-channel audio capture, searchable indexed recordings, compliance support, and high-fidelity audio. It enables organizations to securely record, store, and access customer interactions, improving quality assurance, regulatory compliance, and operational efficiency.
CallMiner Record serves as a foundational tool for customer experience programs, risk mitigation, and agent performance evaluation, helping businesses gain actionable insights from every conversation without disrupting existing telephony or CRM systems.
CallMiner Record Pricing
CallMiner Record Integrations
The software integrates with the following third-party applications, including:
- Salesforce engage software
- Twilio software
- Five9 software
- AWS
- Oracle
- Genesys
Who Is CallMiner Record For?
CallMiner Record software serves a wide range of industries and sectors, including:
- Contact centers
- Financial services
- Healthcare
- Telecommunications
- Retail
- Insurance
- Government
Is CallMiner Record Right For You?
Are you looking for a reliable, enterprise-grade call recording solution that ensures every conversation is captured for compliance and quality? If your organization needs to record 100% of calls for regulatory, audit, or quality assurance purposes and wants easy retrieval and analytics-ready recordings, CallMiner Record solves exactly that pain point.
CallMiner Record provides enterprise-grade encryption, role-based access controls, and scalable data storage options, ensuring both security and scalability for growing call center operations.
Still not sure if CallMiner Record is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
CallMiner Record Features
CallMiner Record features dual-channel audio capture that records both agent and customer separately, using high-fidelity codecs like Opus. This ensures crystal-clear audio, improves transcription accuracy, and provides a reliable foundation for analytics, quality assurance, and performance evaluations.
Record enables immediate access to conversations with automatic indexing and tagging keywords, phrases, and metadata. Users can search by agent, date, time, or group, simplifying call retrieval, supporting compliance, and accelerating quality assurance processes efficiently.
The software works with cloud, on-premise, and hybrid deployments, allowing flexible integration into existing telephony, CRM, and customer experience platforms. This versatility minimizes infrastructure changes while ensuring seamless operation across multiple systems.
CallMiner Record helps organizations meet regulatory requirements by capturing calls, storing them securely, and supporting data retention policies. It mitigates risk and provides a reliable audit trail for compliance and legal purposes.
