CrankWheel
Last Updated
Overview
CrankWheel is a specialized customer service platform facilitating frictionless, browser-based screen sharing. While the interface appears visually dated, its zero-download requirement and high performance on slow networks provide unparalleled accessibility. Overall, CrankWheel's focus on instant visual connectivity makes it a powerful asset for sales engagement.
CrankWheel Specifications
- CRM Integration
- Analytics and Reporting
- Call Center Management
- Customer Profiles
CrankWheel Features
Inbound Lead Capture
The platform includes a customizable widget for your website that notifies sales representatives the second a prospect requests a demonstration. This functionality allows teams to engage leads while they are still on the page, significantly improving qualifying speed and conversion success.
Zero-Download Screen Sharing
This core capability allows presenters to share their entire desktop or specific windows without requiring the viewer to install any plugins or registration. This frictionless approach works across all modern browsers and operating systems, enabling participants to join a session through a simple link or SMS text.
Remote Control Management
Users can grant their viewers permission to control the mouse and keyboard directly through the screen-sharing session. This interactive feature is ideal for technical support or allowing prospects to "kick the tires" of a product during a live demo, creating a more collaborative experience.
Real-Time Engagement Monitoring
The software provides a preview pane that alerts presenters the moment a viewer loses focus or switches to a different browser tab. By knowing exactly what the customer sees and when they are distracted, agents can adjust their pitch or prompt for feedback to maintain attention.
Post-Meeting Redirects
After a session concludes, the software can automatically send the viewer to a specific URL, such as a feedback survey or a pricing page. This feature ensures the customer journey continues seamlessly beyond the demonstration, helping to capture reviews or move the prospect further down the sales funnel.
Pros And Cons of CrankWheel
Pros
Effortless screen sharing without viewer downloads
Fast and reliable for quick demos
Simple setup for on-the-fly information sharing
Cons
Outdated interface compared to modern tools
Some advanced search filters could be improved
CrankWheel Reviews
Total 10 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Insurance, N/A employees
Less than 6 months
“Better meetings with fewer clicks”
Pros
Just a few clicks are all it takes, both for me and for my clients. It has made everyday operations and sales meetings much more manageable.
Cons
My only real complaint is not discovering it earlier. I had been relying on Zoom and Skype before and they really don't compare since they cost more and weren't as convenient.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Insurance, N/A employees
Less than 6 months
“Credible Mac client calls”
Pros
It gives client services more credibility without requiring people to download any extra app or software. That has been especially helpful as a Mac user like me.
Cons
One annoyance is when I connect through a phone number and the call drops, I have to enter the number all over again. It would be much better to have a button that lets me quickly redial the last number.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Insurance, N/A employees
Less than 6 months
“Client experience game changer”
Pros
This has really changed the way I run my business. It helps me stay connected with older clients who aren't familiar with Zoom or Teams and they feel comfortable using it as well. Really excellent product!
Cons
My issue is that the connection drops whenever a client opens another screen on their phone. When they want to view my screen again, they have to reconnect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does CrankWheel have a mobile app?
No, CrankWheel does not offer a dedicated mobile app.
Does CrankWheel offer an API?
Yes, CrankWheel does offer an API.
What types of pricing plans does CrankWheel offer?
CrankWheel offers Solo at $29/month, Team at $99/month, and custom Enterprise annual plans. Get a detailed Service cost breakdown tailored to your specific requirements.
What other apps does CrankWheel integrate with?
It integrates with Zoho CRM, Salesforce CRM, HubSpot CRM, HighLevel, Less Annoying CRM, and Insites,
Who are the typical users of CrankWheel?
Typical users include professionals in insurance, solar sales, real estate, financial services, education, and digital agencies.
What language does CrankWheel support?
CrankWheel primarily supports 11 languages.
What level of support does CrankWheel offer?
CrankWheel offers expert support via phone, email and live chat.