Cue
Last Updated
Overview
Cue helps customer service teams automate routine queries using AI Agents, chatbots, and live chat. While setup and optimization may require some initial configuration, it improves response times, boosts customer engagement, and increases efficiency. Overall, it is a scalable customer support solution for businesses of all sizes.
Cue Specifications
- Live Chat
- Omnichannel Support
- Canned Responses
- Analytics And Reporting
Cue Features
Cue AI Agents
This feature enables businesses to automate routine customer queries with fast, accurate AI-driven responses. It reduces ticket volumes, scales support without extra staffing, and ensures customers receive consistent, on-brand answers across every channel while freeing human agents to focus on complex, high-value conversations.
Cue Live Chat
Users can provide instant, real-time support through a unified inbox that brings every conversation together. It helps teams resolve issues quickly, guide hesitant visitors, personalize interactions, and step in seamlessly when needed, creating smooth, trustworthy experiences that strengthen customer confidence and drive informed decisions.
Cue Broadcasts
Cue’s broadcast tool allows businesses to send personalized WhatsApp campaigns that cut through noise and spark engagement. It enables targeted updates, promotions, reminders, and alerts while offering analytics that track delivery, opens, clicks, and responses to optimize performance and increase customer action at scale.
Cue Chatbots
The software offers customizable chatbot journeys that guide customers through structured steps, resolve routine queries, and route enquiries intelligently. It supports high-volume engagement, reduces agent workload, captures leads after hours, and integrates with existing systems to keep workflows aligned while delivering consistent service across multiple channels.
Pros And Cons of Cue
Pros
Efficiently vets and filters client prospects
Provides consistent communication and progress updates
Great customization capabilities for unique needs
Cons
Some functionalities may overwhelm new users
Needs editable messages for easier corrections
Cue Reviews
Total 5 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“Fantastic support and usability”
Pros
Getting started with this software was simple and the team provides amazing customer service.
Cons
Honestly, we haven't run into any issues so far. The solution has been working really well for us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Customer chat that works”
Pros
It's been very efficient for a business like ours and chatting with our customers through it is simple and convenient.
Cons
One thing we still need is the ability to edit messages. It would also help if the Enter key worked for creating a paragraph.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Great team to work with”
Pros
Working with their team has been a really positive experience especially support team.
Cons
I haven't come across any downsides at all, it's only brought positive value to the business.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Cue offer?
Cue provides support through an online form, email, and a help center.
Does Cue have a mobile app?
No, Cue does not have a mobile app.
Does Cue offer an API?
Yes, Cue offers an API.
What other apps does Cue integrate with?
Cue integrates with platforms like Microsoft Teams, Shopify software, HubSpot, Slack software, Facebook, and WhatsApp.
Who are the typical users of Cue?
Cue features are used by organizations across industries and sectors, including travel and leisure, education, real estate, retail, and automotive.
What language does Cue support?
Cue primarily supports the English language.
What types of pricing plans does Cue offer?
Cue offers three pricing plans, i.e., the Starter plan at £190/month, the Pro+ plan at £400/month, and the Enterprise plan at £570/month. Get in touch for a personalized Cue price estimate.