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Overview
Daktela’s unified communication dashboard lets teams manage incoming calls, chats, and tickets from a single place, enabling smoother customer interactions. Although new users may need time to explore its wide feature set, its automation tools and omnichannel workflows ultimately boost efficiency and service delivery.
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Starting Price
Custom
Daktela Specifications
Live Chat
Omnichannel Support
Analytics and Reporting
Escalation Management
What Is Daktela?
Daktela is an omnichannel cloud contact center platform that combines voice, chat, email, social media, CRM, ticketing, and automation into a single workspace. The platform streamlines communication, manages conversations efficiently, and delivers personalized support at scale by leveraging intuitive tools. It bundles real-time analytics with AI-powered tools to deliver enriched insights, making it suitable for clients with high-volume engagement needs. Daktela software is renowned for its helpdesk, which streamlines customer query resolution and helps meet tight deadlines.
Daktela Pricing
Daktela cost varies depending on the selected modules, deployment type, and team size. It offers customizable packages tailored to call centers, helpdesks, and omnichannel communication needs that include:
- Contact Centre: Custom price
- Cloud Phone: Custom price
- AI Agents: Custom price
- Workforce Management: Custom price
Disclaimer: The pricing is subject to change.
Daktela Integrations
The software supports integration with multiple platforms, such as:
- Salesforce CRM
- Zendesk suite
- Microsoft Dynamics 365
- Hubspot CRM software
- Shopify software
Who Is Daktela For?
Daktela is ideal for a range of industries, including:
- E-commerce
- IT sector
- Manufacturing
- Finance and insurance
- Automotive
Is Daktela Right For You?
Do you need an omnichannel platform that enhances your call center efficiency without bogging down your team? Combining voice, chat, email, ticketing, and CRM in a single environment, Daktela software may be an excellent fit. It offers strong automation and modular scalability to support inbound and outbound calls, as well as auto-call routing and recording. Brands like Notino use Daktela to manage high-volume customer communication efficiently and improve service-level performance.
Still not sure about Daktela? Contact our support team at (661) 384-7070 for further guidance.
Daktela Features
Daktela’s AI chatbot automates responses across chat channels, helping businesses manage large volumes of inquiries instantly. It can answer FAQs, route conversations, and escalate complex cases to agents, reducing workload, and ensuring consistent customer interactions 24/7.
Daktela features a built-in CRM that links customer profiles with communication history across all channels. Agents can view caller details, interaction logs, and previous requests, enabling more personalized support.
The platform offers advanced incoming call management with queue routing, IVR, call recording, and real-time monitoring. Teams can distribute calls based on skills, availability, or priority. This ensures shorter wait times and improved customer experience.
Daktela’s helpdesk module centralizes tickets from email, chat, social media, and voice channels. It offers automated workflows, SLA tracking, categorization, and reporting. Agents can resolve issues faster using unified ticket histories and streamlined escalation processes.
The campaigns feature supports outbound calling with automated dialing and call recording, as well as data import and export. It enables sales and support teams to run targeted engagement campaigns with measurable results by creating engaging scripts.
