Daktela: Pricing, Free Demo & Features

Name: Daktela
Rating: 4.5 (2 reviews)

Last Updated Aug 25, 2026

Overview

Daktela’s unified communication dashboard lets teams manage incoming calls, chats, and tickets from a single place, enabling smoother customer interactions. Although new users may need time to explore its wide feature set, its automation tools and omnichannel workflows ultimately boost efficiency and service delivery.

Overall Rating

Based on 2 users reviews

4.5

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Daktela Specifications

Live Chat
Omnichannel Support
Analytics and Reporting
Escalation Management
Self-Service Portal
SLA Management
Call Center Management
Queue Management
Automated Responses and Chatbots
Phone Support

View All Specifications

What Is Daktela?

Daktela is an omnichannel cloud contact center platform that combines voice, chat, email, social media, CRM, ticketing, and automation into a single workspace. The platform streamlines communication, manages conversations efficiently, and delivers personalized support at scale by leveraging intuitive tools. It bundles real-time analytics with AI-powered tools to deliver enriched insights, making it suitable for clients with high-volume engagement needs. Daktela software is renowned for its helpdesk, which streamlines customer query resolution and helps meet tight deadlines.

Daktela Pricing

Daktela cost varies depending on the selected modules, deployment type, and team size. It offers customizable packages tailored to call centers, helpdesks, and omnichannel communication needs that include:

Contact Centre: Custom price
Cloud Phone: Custom price
AI Agents: Custom price
Workforce Management: Custom price

Request a personalized Daktela pricing quote for your business.

Disclaimer: The pricing is subject to change.

Daktela Integrations

The software supports integration with multiple platforms, such as:

Salesforce CRM
Zendesk suite
Microsoft Dynamics 365
Hubspot CRM software
Shopify software

Book a free Daktela demo to learn more about its integration arrangements.

Who Is Daktela For?

Daktela is ideal for a range of industries, including:

E-commerce
IT sector
Manufacturing
Finance and insurance
Automotive

Is Daktela Right For You?

Do you need an omnichannel platform that enhances your call center efficiency without bogging down your team? Combining voice, chat, email, ticketing, and CRM in a single environment, Daktela software may be an excellent fit. It offers strong automation and modular scalability to support inbound and outbound calls, as well as auto-call routing and recording. Brands like Notino use Daktela to manage high-volume customer communication efficiently and improve service-level performance.

Still not sure about Daktela? Contact our support team at (661) 384-7070 for further guidance.

Daktela Features

AI Chatbot

Daktela’s AI chatbot automates responses across chat channels, helping businesses manage large volumes of inquiries instantly. It can answer FAQs, route conversations, and escalate complex cases to agents, reducing workload, and ensuring consistent customer interactions 24/7.

See How It Works

CRM

Daktela features a built-in CRM that links customer profiles with communication history across all channels. Agents can view caller details, interaction logs, and previous requests, enabling more personalized support.

See How It Works

Incoming Calls

The platform offers advanced incoming call management with queue routing, IVR, call recording, and real-time monitoring. Teams can distribute calls based on skills, availability, or priority. This ensures shorter wait times and improved customer experience.

See How It Works

Helpdesk

Daktela’s helpdesk module centralizes tickets from email, chat, social media, and voice channels. It offers automated workflows, SLA tracking, categorization, and reporting. Agents can resolve issues faster using unified ticket histories and streamlined escalation processes.

See How It Works

Campaigns

The campaigns feature supports outbound calling with automated dialing and call recording, as well as data import and export. It enables sales and support teams to run targeted engagement campaigns with measurable results by creating engaging scripts.

See How It Works

Pros And Cons of Daktela

A quick look at Daktela's strengths and weaknesses to
help you decide if it's the right fit

Pros

Omnichannel communication in a single platform
Built-in CRM with ticketing and automation
Wide range of integrations makes it effective for query resolution

Cons

The system has bugs that impact performance
The mobile app is outdated

Daktela Reviews

Insights from real users on Daktela’s features,
performance, and overall experience.

Total 2 reviews

4.5

All reviews are from verified customers

Rating Distribution

Stars

50%

Stars

50%

Stars

Share your experience

Sarah K.

Telecommunications, 500+ employees

More than a year

5.0

November 2021

“Very capable tool”

Pros

Using it feels very simple and it works really effectively. It offers a lot of functionality which makes it a very capable tool overall.

Cons

The downside is the lack of a full mobile app. There is only a basic app available and it doesn't include all the features.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Lukas P.

Telecommunications, 101-500 employees

More than a year

4.0

August 2021

“Extensive set of features”

Pros

Its quite user-friendly and it comes with plenty of features. The platform is developing quickly, with strong new functionality being added at a fast pace.

Cons

There are still a few bugs that can affect day-to-day work although they don't seem impossible to fix.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 2 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What other apps does Daktela integrate with?

It integrates with Salesforce, Zendesk, Shopify, HubSpot, Microsoft Dynamics, WhatsApp, Viber, Facebook Messenger, and more.

Who are the typical users of Daktela?

Customer service teams, contact centers, sales teams, IT departments, and support organizations across e-commerce, logistics, telecom, and healthcare.

Does Daktela have a mobile app?

Yes, Daktela offers a mobile app for iOS and Android to support on-the-go communication.

What level of support does Daktela offer?

Daktela offers support via online tickets, email, and phone.

What types of pricing plans does Daktela offer?

The Daktela price varies depending on modules and deployment type. Request a personalized Daktela pricing quote for your business.

Does Daktela offer an API?

Yes, Daktela provides a REST API that supports custom integrations and workflow extensions.

What language does Daktela support?

Daktela supports multiple languages, including English, Czech, Slovak, Polish, and more.