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Overview
Desk365 improves customer support with ticket management, automation, and multi-channel integration. While some advanced features may require additional configuration, it is suitable for mid-sized to large businesses seeking streamlined helpdesk operations and faster customer response time.
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Starting Price
Custom
Desk365 Specifications
- Omnichannel Support
- CRM Integration
- Canned Responses
- Analytics and Reporting
What Is Desk365?
Desk365 is an AI-powered helpdesk software designed for teams of all sizes across various industries. It offers multi-channel ticket management, automation, and Microsoft Teams integration to streamline customer support workflows. The software also helps users manage, track, and resolve support tickets efficiently while providing features like SLAs, a knowledge base, and notifications to improve agent productivity and service quality.
Desk365 Pricing
Desk365 offers the following pricing plans:
- Free Plan: $0 (lifetime)
- Standard: $16/agent/month
- Plus: $25/agent/month
Disclaimer: The pricing is subject to change.
Desk365 Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft 365 software
- Microsoft Teams
- Power BI
- Jira software
- Asana
Who Is Desk365 For?
Desk365 is ideal for organizations across a wide range of industries and sectors, including:
- Banking and finance
- Healthcare
- Education
- IT services
- E-commerce
- Manufacturing
- Government
Is Desk365 Right For You?
If you’re a team of any size looking to enhance customer support through AI-powered ticketing and automation, Desk365 offers a unified helpdesk platform that integrates seamlessly with your existing tools. It is trusted by over 7,000 businesses worldwide and prioritizes data security and compliance, adhering to SOC 2 Type 2 standards and GDPR regulations. It may be a suitable fit if you need a helpdesk solution focused on improving agent productivity and streamlining support workflows.
Still doubtful if Desk365 software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Desk365 Features
AI Agent
This feature streamlines support by generating quick, contextual, and multilingual responses using historical ticket data. It drafts replies, summarizes conversations, and creates knowledge base articles automatically, reducing repetitive work and letting agents focus on complex issues.
Automations
The software’s automation simplifies workflows by triggering macros during ticket creation and updates. These can be configured based on ticket properties, customer data, time, or specific events to reduce manual effort. It automates routine processes to help ensure timely responses and consistent handling of requests.
SLAs
This feature helps service level agreements get tracked to help maintain customer support standards. Agents receive periodic reminders before SLA deadlines and alerts if infractions occur. It assists in monitoring performance and ensuring the timely resolution of support tickets.
Knowledge Base
The platform allows easy creation and sharing of solution articles. Internal teams can collaborate on articles before publishing, and selected content can be made publicly accessible through the support portal. This promotes consistent, self-service access to information.
Ticket Assignment
Desk365 automatically distributes incoming tickets among support agents using ‘Round-Robin’ assignments, which balances workloads efficiently and speeds up response times. It helps teams manage support requests without manual intervention, ensuring fair distribution of tasks.
Pros And Cons of Desk365
Pros
Easy to use and intuitive interface
Seamless integration with Microsoft Teams
Responsive and supportive customer service
Cons
Reporting and analytics are somewhat basic
Notifications and template options could be improved
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Frequently Asked Questions
Does Desk365 offer an API?
Yes, Desk365 offers an API.
What language does Desk365 support?
Desk365 supports 25 different languages, including English, Arabic, Urdu, Hebrew, and Persian.
What types of pricing plans does Desk365 offer?
The vendor offers three Desk365 price plans: Free plan, Standard plan at $16/agent/month, and Plus plan at $25/agent/month, offering options to fit different business needs. Get a detailed Desk365 cost breakdown tailored to your specific requirements.
What other apps does Desk365 integrate with?
Desk365 integrates with multiple systems and platforms, including Jira software, Microsoft 365 software, and Microsoft Teams.
What level of support does Desk365 offer?
Desk365 offers support through email and a help center.
Who are the typical users of Desk365?
Desk365 features are used by businesses across a wide range of industries and sectors, including IT, finance, healthcare, and education.
Does Desk365 have a mobile app?
No, Desk365 currently does not offer a dedicated mobile app.