Deskware: Pricing, Free Demo & Features

Name: Deskware
Price: 29 USD
Rating: 4 (2 reviews)

Last Updated Sep 1, 2026

Overview

Deskware provides a comprehensive customer service software platform, aiding in the efficient tracking and resolution of support tickets. Despite a lack of public API, the platform’s extensive automation features, all-inclusive pricing, and strategic benefits make it a compelling choice for streamlined support handling.

Overall Rating

Based on 2 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

$29

per agent per month

Deskware Specifications

Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management
Call Center Management

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What Is Deskware?

Deskware is a modern, cloud-based customer service software designed to unify manual and automated support processes into a single, efficient platform. By centralizing communication channels—including email and a self-service portal—it enables support teams to resolve customer inquiries faster while reducing friction. The software distinguishes itself with an all-inclusive feature set that includes Service Level Agreement (SLA) management to ensure timely resolutions, automated workflows to handle repetitive tasks. Ideal for businesses scaling their support operations, Deskware addresses the pain points of fragmented communication and missed deadlines by keeping all interactions organized and trackable in one place.

Deskware Pricing

The Deskware cost management is simplified with a flat-rate model:

Monthly Plan - $29/agent/month
Annual Plan - $295/agent/year

A 14-day free trial is also available. Get in touch with us to get a customized Deskware pricing quote.

Disclaimer: The pricing is subject to change.

Deskware Integrations

The software supports integration with multiple systems and platforms, such as:

Watch a free Deskware demo to learn more about its integration arrangements.

Who Is Deskware For?

Deskware is ideal for a wide range of industries and sectors, including:

Information Technology (IT)
Government
Education
Healthcare
Retail

Is Deskware Right For You?

Deskware is a compelling choice for organizations that require a powerful ticket management system without the complexity or hidden costs of enterprise-level suites. Its standout value proposition is its ‘pay-as-you-go-and-grow' model, which grants access to advanced tools like Asset Management and Two-Factor Authentication immediately, rather than locking them behind expensive upgrades. By combining essential features like recurring tickets and knowledge base management into one intuitive interface, Deskware empowers teams to maintain high service standards and streamline operations. For businesses seeking a scalable, secure, and mobile-ready solution, theplatform offers a streamlined path to superior customer support.

Are you still not sure about Deskware and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.

Deskware Features

SLA Management

This feature allows you to track your tickets according to your SLA. It ensures compliance by setting deadlines based on categories or business hours, helping agents prioritize tasks to avoid breaches and maintain high customer satisfaction standards.

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Profile Customization

The software enables agents to modify their preferences. This includes tailoring notification settings, selecting ‘Dark Mode’ for visual comfort, and organizing personal workspaces, which enhances individual productivity and user experience within the platform.

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Personalized Templates

Users can create templates for commonly used content. By standardizing responses to frequent inquiries, support teams can significantly reduce response times and ensure consistent messaging across all customer interactions.

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Vendor Management

This feature allows you to manage vendor information, such as ISPs, Hosting, Licensing, etc. It creates a centralized repository for third-party contacts linked to tickets, streamlining the resolution process when external partners are involved.

See How It Works

Pros And Cons of Deskware

A quick look at Deskware's strengths and weaknesses to
help you decide if it's the right fit

Pros

Comprehensive automation and workflow triggers
Includes asset and vendor management
Mobile app with signature capabilities

Cons

Reporting features can be overwhelming
Lack of public API availability

Deskware Reviews

Insights from real users on Deskware’s features,
performance, and overall experience.

Total 2 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Guru B.

Small-Business, 11-50 employees

4.0

September 2024

“scalable support with simple navigation”

Pros

The interface is user-friendly so getting around the platform feels easy. It also scales well as demand increases and the customer service system keeps performing reliably without slowing down.

Cons

It does take a while to learn everything the platform offers and connecting it with existing systems can be tricky because of compatibility problems with other tools.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Stephane L.

Mid-Market, 500+ employees

4.0

September 2024

“kanban workflow and better feedback”

Pros

One thing that's been really useful is being able to break work into micro-tasks, assign them to team members and track everything on a Kanban board while managing projects. The built-in file sharing within design assets also makes sending files around much simpler and it has noticeably improved the way clients give feedback.

Cons

Not having a mobile app is definitely a downside especially when I need to keep my team updated on project progress or handle work while I'm away from my desk.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 2 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What types of pricing plans does Deskware offer?

In addition to a 14-day free trial, the platform offers Monthly ($29/agent) and Annual ($295/agent) plans. You can also request a personalized Deskware price quote now.

Does Deskware offer an API?

No, Deskware software does not currently offer a public API.

Does Deskware have a mobile application?

Yes, Deskware has a mobile app available for both iPhone and Android users.

What language does Deskware support?

The platform is primarily available in English.

What level of support does Deskware offer?

The software offers a knowledge base, fax, and phone support.

What other apps does Deskware integrate with?

The software integrates with several platforms, including Salesforce, Zapier, IT Glue, and Kaseya.

Who are the typical users of Deskware?

Businesses across various industries, including government, education, healthcare, retail, and IT, benefit from Deskware features.