DoubleTick
Last Updated
Overview
DoubleTick accelerates sales with a mobile-first WhatsApp API CRM, featuring a cloud-based team inbox and bulk broadcasting. Although lead management can sometimes be challenging for new users, its intuitive interface and powerful automation make it a top choice for teams.
DoubleTick Specifications
- Live Chat
- CRM Integration
- Canned Responses
- Analytics And Reporting
DoubleTick Features
Cloud-Based Team Inbox
Centralize all customer conversations into a single shared inbox, allowing multiple agents to manage queries simultaneously. This feature eliminates data silos by syncing chats across devices, ensuring that no lead is missed. It empowers teams to collaborate effectively and maintain a unified voice in all customer interactions.
Unlimited Bulk Broadcasting
Send personalized messages and product catalogs to unlimited saved and unsaved contacts instantly. This feature bypasses standard broadcast limits, enabling businesses to scale their marketing campaigns effortlessly. Detailed analytics track delivery and engagement, helping users refine their strategies to maximize open rates and customer response.
Automated Commerce Bot
Streamline the sales process by using AI bots to share catalogs and book orders directly within WhatsApp. This tool automates repetitive tasks like product showcasing and checkout, significantly reducing manual workload. It ensures customers receive instant service 24/7, leading to faster deal closures and improved satisfaction.
Mobile-First CRM
Manage your entire sales pipeline from a robust mobile application designed for field agents and remote teams. This feature provides full desktop functionality on smartphones, including broadcast scheduling and chat assignment. It ensures that sales representatives can respond to leads immediately, regardless of their physical location.
Deep Third-Party Integrations
Connect DoubleTick seamlessly with essential business tools like Shopify, Google Sheets, and Zapier to automate workflows. This integration capability allows for real-time data syncing, such as automated order notifications or lead capture. It reduces manual data entry errors and ensures a cohesive ecosystem for your business operations.
Pros And Cons of DoubleTick
Pros
Offers easy to create templates and bots
Responsive and prompt customer support team
Seamless integration with third-party apps
Cons
Can be restricting for certain countries as automated messages might not work worldwide
Bot setup can be a little complex and time-taking
DoubleTick Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
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Share your experience
Information Technology and Services, N/A employees
“Chatbot support features”
Pros
There are plenty of useful features available and I also find the chatbot capabilities valuable for different support needs.
Cons
There are plenty of third-party integrations available which gives me more options when connecting the platform with other tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Human Resources, N/A employees
“allows multiple software integrations”
Pros
Multiple integrations make the platform more useful for me especially when I need to connect it with other tools and services.
Cons
Pricing feels too high and the lack of customer support is also a concern for me.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Frequently Asked Questions
Does DoubleTick offer an API?
Yes, DoubleTick provides a Developer API for advanced custom integrations and automated workflows on its Pro and Enterprise plans.
Who are the typical users of DoubleTick?
Typical users include businesses in real estate, human resource, education, automobile, e-commerce, finance, healthcare, and retail sectors.
What level of support does DoubleTick offer?
DoubleTick offers support via email and phone calls, with dedicated account managers for higher-tier plans.
What other apps does DoubleTick integrate with?
DoubleTick integrates with Google Sheets, Shopify, WooCommerce, Zapier, Tally, Leadsquared, QuickSell, Webhooks, and Pabbly.
Does DoubleTick have a mobile app?
Yes, DoubleTick offers a robust mobile application for both Android and iOS devices, allowing full CRM functionality on the go.
What types of pricing plans does DoubleTick offer?
DoubleTick offers three pricing plans including Starter at $141.58/month, Pro at $217.80/month, and Enterprise at a custom cost. For a custom DoubleTick cost, contact us.
What language does DoubleTick support?
DoubleTick is available in the English language.