Last Updated
Overview
dualmon Remote Access helps IT teams and small to mid-sized businesses securely manage devices with real-time remote access, monitoring, and control. While specific advanced setups can be challenging, its streamlined operations ensure reliable device management for teams that require consistent and secure connectivity.
Overall Rating
Based on 41 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$24
per year (Pro plan)
dualmon Remote Access Specifications
- Analytics And Reporting
- Customer Feedback Surveys
- Escalation Management
- Self-Service Portal
What Is dualmon Remote Access?
dualmon Remote Access provides fast, secure remote desktop access to PCs and Macs from any device, enabling seamless work from anywhere. It supports on-demand assistance, screen sharing, and remote control for personal or professional use. Scalable for businesses of any size, it offers unlimited user accounts, enterprise deployments, and mobile connectivity. With simple web-based management, users can monitor servers, perform updates, and deliver support efficiently across platforms.
dualmon Remote Access Pricing
The vendor offers three dualmon Remote Access price plans:
- Pro plan: $24/year
- Enterprise plan: Starts at $49/year
- Assist plan: $49/year
Disclaimer: The pricing is subject to change.
dualmon Remote Access Integrations
The software supports integration with multiple systems and platforms, such as:
- Outlook
- Google calendar
Who Is dualmon Remote Access For?
dualmon Remote Access serves a wide range of industries and sectors, including:
- Information technology
- Accounting
- Computer software
- Retail
- Health care
- Supply chain
- Hospitality
Is dualmon Remote Access Right For You?
dualmon Remote Access is well-suited for organizations requiring secure, scalable, and consistent remote connectivity across distributed devices. Its strong encryption, two-factor authentication, and web-based management framework support reliable operations for IT teams, and enterprise environments. Trusted by recognized brands such as Toyota, Best Western, Farmers Insurance, and ACE Parking, the platform offers a dependable option for businesses prioritizing secure access, and efficient remote administration.
Still doubtful if dualmon Remote Access is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
dualmon Remote Access Features
Multi-Monitor Support
The platform allows you to access multiple monitors at once, giving a complete view of the remote desktop. Users can seamlessly navigate across screens without losing context or control. This ensures efficient monitoring and management of complex setups with minimal disruption.
Computer Diagnostics
This feature provides detailed hardware information and system specifications for each connected device. Administrators can also maintain notes and track the status of computers over time. It supports proactive maintenance and troubleshooting to prevent potential issues.
Multi-Session Handling
dualmon Remote Access software enables simultaneous connections to several computers from a single interface. IT teams can efficiently manage multiple endpoints without switching between sessions. This enhances productivity by reducing downtime and streamlining support operations.
Cobranding
The system allows complete customization of the interface with your own logo and color scheme. This creates a branded experience for clients or internal users. It reinforces company identity while maintaining consistent usability.
Screen Annotation
This feature lets you draw directly on the remote screen using various pens, shapes, and colors. Technicians can highlight important areas, guide users, or provide visual instructions in real-time. It improves communication and clarity during remote support sessions.
Pros And Cons of dualmon Remote Access
Pros
Supports multiple simultaneous remote connections
Reliable performance even on unattended PCs
Flexible licensing with easy seat adjustments
Cons
File transfers can fail sometimes
Occasional slow performance under heavy networks
dualmon Remote Access Reviews
Total 41 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars93%
4
Stars7%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Greg Choi
Information Technology and Services, 1-10 employees
More than a year
“Faster customer connections”
Pros
After discovering it on a website, it felt much more simple to use than TeamViewer. One thing I especially appreciate when connecting to customers is that the access code uses numbers only, instead of a mix of letters and numbers. That makes the whole connection process quicker and helps avoid mistakes.
Cons
I really haven't experienced any major problems. I'd still welcome more integrations in the future but the core remote access functionality has worked reliably and without issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Dan Taylor
Program Development, 11-50 employees
Less than a year
“Reasonable pricing”
Pros
The pricing is solid, it's simple to use and it covers exactly what we need without piling on a bunch of extras we'd never use. My techs may not call out specific standout features but they're working in it every day and that alone says a lot because it consistently gets the job done for them.
Cons
A recurring challenge is walking Mac users through the permissions they need to enable on their end. My techs have also mentioned that customizable assist codes would be useful, mainly because some users try to click "Get Assistance" after entering only 6 characters. I get the impression the generated code length probably can't be changed so adding a clearer visual cue in the Embeddable Assist Widget something like "_ _ _ - _ _ _ - _ _ _" to show that 9 characters plus dashes are required, would make that process a lot clearer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thiago Cabral
Computer Networking, 51-100 employees
More than a year
“practical and user-friendly tool”
Pros
It is an excellent tool. It's very simple to use, practical and user-friendly. It really helps with day-to-day work, saves time and makes tasks much easier to handle. I'd recommend it to anyone looking for more speed and efficiency at work.
Cons
The part I liked least was during the renewal process, when I could no longer access the platform before making the payment. That billing approach felt excessive to me and even a bit disrespectful to the customer since they force you to pay just to view anything, when they could simply block the use of the tool instead.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Frequently Asked Questions
What other apps does dualmon Remote Access integrate with?
dualmon Remote Access supports integration with Outlook and Google calendar.
What language does dualmon Remote Access support?
dualmon Remote Access primarily supports English.
Who are the typical users of dualmon Remote Access?
dualmon Remote Access features are used by organizations across industries and sectors, such as accounting, computer software, information technology, health care, supply chain, hospitality, and retail.
Does dualmon Remote Access have a mobile app?
Yes, dualmon Remote Access offers a dedicated mobile app.
What types of pricing plans does dualmon Remote Access offer?
dualmon Remote Access offers three pricing plans. Including Pro plan ($24/year), Enterprise plan (Starting at $49/year), and Assist plan ($49/year). Get a detailed dualmon Remote Access cost breakdown tailored to your specific requirements.
Does dualmon Remote Access offer an API?
No, dualmon Remote Access does not offer an API.
What level of support does dualmon Remote Access offer?
dualmon Remote Access offers support through contact form, phone, and email.