Emitrr Reviews

Pros

Quick customer service responses are a major benefit for me. Sending secure messages, along with adding forms and templates, makes everyday communication much easier.

Cons

Layout could be organized a little better and the dashboard could provide a clearer view of unique incoming and outgoing messages each day.

Pros

Handling phone calls and texting for our nonprofit has become much more effective with this platform. The staff are always helpful and have guided us through campaigns, phone settings, IVR configurations and other tasks whenever we needed extra support.

Cons

Can't think of anything specific. Perhaps I'd just like to see them expand into other areas so we could use the platform there as well.

Pros

The pricing is one of the biggest advantages for me because it's very affordable. It also allowed me to congreatate two separate programs by bringing their capabilities together in one platform.

Cons

I haven't found anything I dislike. The program was easy to learn and the training was very thorough. New employees in our office pick it up quickly so I really don't have any complaints.

Pros

Having texts, call logs, voicemails and forms in one easy-to-find place has aligned my front desk workflow. I also appreciate how attentive the customer support team is when I need help.

Cons

Compatibility with desktop phones needs more work especially for BLF and intercom functionality. The Forms feature is useful but the formatting of the resulting PDFs could be much better.

Pros

Wide range of features gives me plenty of options especially two-way messaging for patient communication. Since our previous system had marketing restrictions, this has made a significant difference for our specific population and use case.

Cons

One limitation is that two-way communication can't be disabled for specific users or turned off completely. We use auto-replies as a workaround so it isn't a major issue but having this as a future feature would be helpful.

Pros

It's a cost-effective way for me to reach and engage clients while responding to inquiries in a timely manner. Patient texting reaches a large number of people and keeps them engaged through automated, ongoing communication which provides strong value for the price.

Cons

Currently, there's no way to reorder properties or customize the layout of Excel data downloads which would make working with exported data easier.

Pros

Whenever something isn't working properly, the team responds quickly and works to adapt the system to meet our needs instead of simply fixing the immediate issue.

Cons

Occasional glitches can be frustrating, such as a scheduled email not being sent. To their credit, the company responds quickly, works on the issue and makes things right.

Pros

I really like how simple the platform is. It does what I need it to do without unnecessary complications and the employees are friendly and helpful whenever I reach out.

Cons

The credit system wasn't explained clearly enough at the beginning. We initially assumed that each text always used one credit but that's not the case. Credits can disappear quickly and become expensive so clearer information upfront would be helpful.

Pros

The platform helps us create marketing campaigns while also allowing me to follow our leads from the beginning all the way through to completion.

Cons

With so many features available, having tutorials for them would make the platform easier for new users to learn.

Pros

I like the platform and reaching out to the team with questions is easy. They are also willing to work with me to find solutions when something comes up.

Cons

So far, I haven't found any major issues. More integrations and advanced customization options would be nice but overall, the tool has been reliable and worked well for our needs.

Pros

The platform is very user-friendly and assigning messages to specific staff members makes it much easier for me to keep track of conversations.

Cons

One small improvement would be having new messages automatically move their conversation to the top. At times, a return text can be missed because the conversation doesn't move up in the message list.

Pros

Having so many useful features in one place makes the platform convenient for me. It's easy to use, support responds quickly and the pricing is competitive as well.

Cons

Pricing is displayed in USD so having an option for local currency would be useful. More support documentation, including user manuals and how-to guides for available services, would also be helpful.

Pros

Customer service has been excellent and I really appreciated how they walked me through setting up the system on both of my websites while coordinating with my marketing team. I'm still learning the platform but its simple and elegant design makes me confident I'll love using it once I'm fully familiar with it.

Cons

I'd like to see more detailed video training on how to use the system and incorporate its features into my practice and marketing plans.

Pros

Texting and webchat are both easy to use which has made things more convenient for us. Their customer service has also been great to work with whenever we need help.

Cons

At this time, nothing comes to mind as a drawback.

Pros

After using it for both of our businesses for over a year, I'm extremely happy with the experience. Setup was quick and whenever we've needed support, our questions were handled promptly. The representative who helped us recently was especially helpful so I would highly recommend it.

Cons

We haven't run into any real issues with Emittr. On the few occasions when something came up, their customer service was thorough and resolved the problem we reported.

Pros

Reliability and simplicity are the biggest advantages for me. I also like being able to create campaigns and organize contacts into groups.

Cons

Occasionally, a message fails to send and disappears completely, leaving me to type the entire message again.

Pros

For our current needs, the texting features have been a good fit and give us what we need to communicate with customers.

Cons

There was an issue where we were charged extra credits for return texts. Fortunately, it was corrected after I contacted support.

Pros

Getting started with the program was very easy and the support has been amazing. Whenever I've needed assistance, the team has been highly responsive and helpful, with email replies usually arriving in less than an hour even for non-urgent questions. After using it with two companies, I wouldn't look for another texting platform.

Cons

Nothing to mention here. I genuinely have zero complaints about the program or its customer service.

Pros

One thing that really stood out to me was how quickly customer service responded through email. I was impressed by how fast they got back to me.

Cons

No cons so far. Everything has been working well for me.

Pros

Working with their team has been really easy and the pricing is great for what we get. The product has also worked very well for our needs.

Cons

We haven't had a single issue with it even with users who have different levels of technical experience.