Emitrr
Last Updated
Overview
Emitrr helps local businesses maintain seamless customer communication through automated texting, missed call follow-ups, and review requests. While after-hours auto-reply options are limited, its intuitive interface and responsive support make it ideal for small to mid-sized businesses seeking efficient engagement management.
Emitrr Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Customer Feedback Surveys
Emitrr Features
AI Answering Service
The AI answering service manages incoming customer inquiries 24/7, handling appointment bookings, quotes, FAQs, and follow-ups. It reduces missed calls and ensures clients receive timely responses, allowing staff to focus on core business tasks while maintaining consistent, efficient communication across multiple channels for small to mid-sized businesses.
Bulk Texting
The platform allows businesses to send one-to-one or group text messages directly from their business line. It supports multiple phone lines in a single inbox, streamlines communication with clients, and helps teams maintain consistent engagement efficiently while tracking delivery and response for better client interaction management.
Two-Way Texting
The software enables real-time two-way messaging between businesses and customers. Users can assign messages, leave internal comments, and route conversations to the right team members. This ensures inquiries are addressed promptly while maintaining visibility, accountability, and organization across staff handling customer communication workflows.
Call Handling And Routing
The platform converts missed calls to text messages and routes incoming calls to the appropriate team member. Users can track calls, assign follow-ups, and ensure no communication is overlooked. This feature reduces phone overload and ensures all client inquiries are managed efficiently with minimal manual intervention.
VoIP Phone System
The software includes a VoIP-enabled phone system integrated with messaging and call management. Users can operate multiple lines, manage communications from desktop or mobile devices, and centralize interactions. This functionality ensures consistent client communication, streamlines internal coordination, and provides reliable contact management for daily business operations.
Workflow Automations
The platform supports automation of routine tasks such as appointment reminders, follow-ups, and notifications. Users can configure custom workflows that trigger texts or messages based on client behavior, reducing manual workload, improving operational efficiency, and ensuring timely engagement that enhances customer experience across business processes.
Digital Intake Forms
The software allows businesses to create and manage digital intake forms that collect client information, streamline onboarding, and integrate with workflows. This functionality reduces paperwork, improves data accuracy, and ensures essential client information is readily available for automated processes and team use, enhancing overall operational efficiency.
Pros And Cons of Emitrr
Pros
Excellent customer support responsiveness
Easy to use and intuitive interface
Reliable messaging and automation
Cons
Limited after-hours auto-response options
Phone service is not fully integrated into the app yet
Emitrr Reviews
Total 50 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars12%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Medical Practice, N/A employees
More than a year
“Secure messaging tools”
Pros
Quick customer service responses are a major benefit for me. Sending secure messages, along with adding forms and templates, makes everyday communication much easier.
Cons
Layout could be organized a little better and the dashboard could provide a clearer view of unique incoming and outgoing messages each day.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, N/A employees
More than a year
“effective nonprofit phone management”
Pros
Handling phone calls and texting for our nonprofit has become much more effective with this platform. The staff are always helpful and have guided us through campaigns, phone settings, IVR configurations and other tasks whenever we needed extra support.
Cons
Can't think of anything specific. Perhaps I'd just like to see them expand into other areas so we could use the platform there as well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, N/A employees
Less than a year
“affordable platform consolidation”
Pros
The pricing is one of the biggest advantages for me because it's very affordable. It also allowed me to congreatate two separate programs by bringing their capabilities together in one platform.
Cons
I haven't found anything I dislike. The program was easy to learn and the training was very thorough. New employees in our office pick it up quickly so I really don't have any complaints.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What other apps does Emitrr integrate with?
The platform integrates with several third-party applications and systems, including Acuity Scheduling, HubSpot, Salesforce, and eClinicalworks.
Does Emitrr have a mobile app?
Yes, Emitrr offers a mobile app for iOS users.
Who are the typical users of Emitrr?
Emitrr features are used by a wide range of industries, including real estate, marketing and advertising, medical practices, hospitality, retail, professional services, and education.
Does Emitrr offer an API?
Yes, Emitrr offers an API.
What language does Emitrr support?
The software supports English only.
What level of support does Emitrr offer?
The platform provides support via resources, phone, and email.
What types of Emitrr price plans are available?
Emitrr price plans range between $42 and $1,960/month. Contact us to request a detailed Emitrr cost breakdown based on your organization's requirements.



