Last Updated

Overview

Emitrr helps local businesses maintain seamless customer communication through automated texting, missed call follow-ups, and review requests. While after-hours auto-reply options are limited, its intuitive interface and responsive support make it ideal for small to mid-sized businesses seeking efficient engagement management.

Emitrr Specifications

  • Live Chat
  • Omnichannel Support
  • CRM Integration
  • Customer Feedback Surveys

Emitrr Features

AI Answering Service

The AI answering service manages incoming customer inquiries 24/7, handling appointment bookings, quotes, FAQs, and follow-ups. It reduces missed calls and ensures clients receive timely responses, allowing staff to focus on core business tasks while maintaining consistent, efficient communication across multiple channels for small to mid-sized businesses.

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Bulk Texting

The platform allows businesses to send one-to-one or group text messages directly from their business line. It supports multiple phone lines in a single inbox, streamlines communication with clients, and helps teams maintain consistent engagement efficiently while tracking delivery and response for better client interaction management.

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Two-Way Texting

The software enables real-time two-way messaging between businesses and customers. Users can assign messages, leave internal comments, and route conversations to the right team members. This ensures inquiries are addressed promptly while maintaining visibility, accountability, and organization across staff handling customer communication workflows.

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Call Handling And Routing

The platform converts missed calls to text messages and routes incoming calls to the appropriate team member. Users can track calls, assign follow-ups, and ensure no communication is overlooked. This feature reduces phone overload and ensures all client inquiries are managed efficiently with minimal manual intervention.

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VoIP Phone System

The software includes a VoIP-enabled phone system integrated with messaging and call management. Users can operate multiple lines, manage communications from desktop or mobile devices, and centralize interactions. This functionality ensures consistent client communication, streamlines internal coordination, and provides reliable contact management for daily business operations.

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Workflow Automations

The platform supports automation of routine tasks such as appointment reminders, follow-ups, and notifications. Users can configure custom workflows that trigger texts or messages based on client behavior, reducing manual workload, improving operational efficiency, and ensuring timely engagement that enhances customer experience across business processes.

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Digital Intake Forms

The software allows businesses to create and manage digital intake forms that collect client information, streamline onboarding, and integrate with workflows. This functionality reduces paperwork, improves data accuracy, and ensures essential client information is readily available for automated processes and team use, enhancing overall operational efficiency.

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Pros And Cons of Emitrr

Pros

  • Excellent customer support responsiveness

  • Easy to use and intuitive interface

  • Reliable messaging and automation

Cons

  • Limited after-hours auto-response options

  • Phone service is not fully integrated into the app yet

Emitrr Reviews

Total 50 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

88%

4

Stars

12%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

AT
arpine T.

Medical Practice, N/A employees

More than a year

5.0

“Secure messaging tools”

Pros

Quick customer service responses are a major benefit for me. Sending secure messages, along with adding forms and templates, makes everyday communication much easier.

Cons

Layout could be organized a little better and the dashboard could provide a clearer view of unique incoming and outgoing messages each day.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MK
Michael K.

Non-Profit Organization Management, N/A employees

More than a year

5.0

“effective nonprofit phone management”

Pros

Handling phone calls and texting for our nonprofit has become much more effective with this platform. The staff are always helpful and have guided us through campaigns, phone settings, IVR configurations and other tasks whenever we needed extra support.

Cons

Can't think of anything specific. Perhaps I'd just like to see them expand into other areas so we could use the platform there as well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AP
ANGELA P.

Hospital & Health Care, N/A employees

Less than a year

5.0

“affordable platform consolidation”

Pros

The pricing is one of the biggest advantages for me because it's very affordable. It also allowed me to congreatate two separate programs by bringing their capabilities together in one platform.

Cons

I haven't found anything I dislike. The program was easy to learn and the training was very thorough. New employees in our office pick it up quickly so I really don't have any complaints.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

What other apps does Emitrr integrate with?

The platform integrates with several third-party applications and systems, including Acuity Scheduling, HubSpot, Salesforce, and eClinicalworks.

Does Emitrr have a mobile app?

Yes, Emitrr offers a mobile app for iOS users.

Who are the typical users of Emitrr?

Emitrr features are used by a wide range of industries, including real estate, marketing and advertising, medical practices, hospitality, retail, professional services, and education.

Does Emitrr offer an API?

Yes, Emitrr offers an API.

What language does Emitrr support?

The software supports English only.

What level of support does Emitrr offer?

The platform provides support via resources, phone, and email.

What types of Emitrr price plans are available?

Emitrr price plans range between $42 and $1,960/month. Contact us to request a detailed Emitrr cost breakdown based on your organization's requirements.