“Easy platform navigation”

Pros

Just like its name suggests, it is easy to use. It is a simple platform that is easy to navigate and helps me get things done.

Cons

Getting a local number with the exact prefix was not possible. I was able to get one in the same area code though and I don't think clients notice the difference.

“Text messaging made easier”

Pros

It is easy to navigate and use. People always say something could have been an email but in my case, it could have been a text and finding this platform has made my life much easier.

Cons

Cost can increase when messages use more than one credit but it is still worth it because I save so much time compared with sending emails.

“Flexible messaging and scheduling”

Pros

The software is self-explanatory and easy to use. I like that I can respond to texts directly from the platform and track links. The scheduling feature is especially useful and I can create different groups as needed. I also like being able to temporarily suspend coverage.

Cons

I haven't figured out how to use the platform from my phone and I haven't come across many options for integrating it with other software.

“strong value for money”

Pros

I really enjoyed the value you get for the money. For a reasonable price, you get great features and services.

Cons

Honestly, nothing specific comes to mind that I dislike. So far, I am happy with the plan.

“Easy contact list updates”

Pros

The quick contact list feature is really helpful especially with copy-and-paste. We collect opt-ins through online registration for our community center's after-school programs and use EZ Text for parent updates. Pulling information from our spreadsheet makes it easy to keep everything current.

Cons

The app used to be helpful but now I don't find it very useful. For some reason, I can't send texts to our existing groups and the app functionality is not nearly as good as the web browser version.

“Reliable contact management”

Pros

Adding contacts is simple and the platform has been reliable for me. The pricing offers good value and having the option to use a local phone number is another feature I appreciate.

Cons

Although the service offers good value, my previous texting service was free so paying for it was a bit disappointing. Even so, I still think the price is reasonable.

“Quick setup for new users”

Pros

As a new user, I found the setup process easy to handle, from creating messages to managing contacts and navigating the platform. It saves me time and has proven to be dependable.

Cons

Sending one message to a group through the app instead of having to text people individually would make communication much faster especially when managing a large number of contacts.

“Scalable group SMS communication”

Pros

Keeping my growing group informed through SMS has been much easier than relying on email, group texts or Discord. The platform has also made it easier for me to scale communication as our audience continues to grow.

Cons

An actual mobile app would be helpful. I currently access the platform through Chrome on my phone and having to log in repeatedly makes it difficult to notice responses quickly.

“effective customer reminders”

Pros

Sending reminders to customers is much easier with this platform especially since 86% of our customers place orders through their phones. It has become a useful part of our communication process.

Cons

Adding contacts is sometimes unclear although learning how to use bulk uploads has made the process much easier for us.

“Detailed campaign reporting”

Pros

Group contacts can be uploaded from a file quickly, while the detailed reporting gives me useful information for analyzing our campaigns.

Cons

Sending lengthy messages to a large group can become expensive because they consume a significant number of credits.

“Easy media and scheduling”

Pros

Uploading the contacts I need takes very little effort and I can also include pictures and links in my messages. Scheduling texts is another feature that has been useful for me.

Cons

It takes a little time to get used to the character count. I also have to remind clients to check their spam folders because texts can sometimes end up there even after they have provided consent.

“Convenient community updates”

Pros

Our community members really enjoy using it to receive information and stay updated. From my experience, it has been a convenient way to keep everyone informed.

Cons

The credit system was confusing at first. It took some time to understand which links use credits and what types of messages can be sent.

“Simple management”

Pros

After trying several other campaign texting services, I found this one much less confusing and easier to work with. The simple layout has made a noticeable difference for me.

Cons

For me, the pricing feels a little high. Since I am in Canada, the currency conversion makes the service more expensive than I would prefer.

“Responsive marketing support”

Pros

The support from my rep has been excellent and that willingness to help means a lot. For our organization, it has become one of the most important marketing tools we use.

Cons

Having plans with higher credit limits would be useful. I would gladly pay more for a plan that included around 500 credits per month.

“reliable employee updates”

Pros

We rely on it two or three times a week to send coworkers updates about meetings events and other news. It has worked well for keeping everyone informed.

Cons

Using emojis or special characters can consume significantly more credits so I tend to avoid them which is unfortunate. Also, when additional credits are purchased, the message is automatically sent instead of giving me the option to keep it scheduled.

“Easy contact organization”

Pros

Organizing and separating different categories takes very little effort and the pricing is cost-effective for us. I would recommend it to anyone looking for a simple communication solution.

Cons

There really aren't any issues with the program. It has been easy to use overall and my tenants appreciate receiving texts. Communication with residents has become much smoother and more reliable.

“Six-minute campaign setup”

Pros

Creating a campaign, adding phone numbers and sending it takes me about six minutes. The staff has also been very supportive and I find the interface comfortable to use.

Cons

Since I only do mass texting once a month, I sometimes forget the process and have to relearn the campaign steps each time.

“Better response rates”

Pros

Texting has helped us communicate more efficiently and improve our response rates. I also appreciate having a responsive support team whenever I need assistance.

Cons

Merging a phone list does not always place the information into the preferred fields correctly although support was able to update everything easily.

“Easy management of 100+ contacts”

Pros

Managing more than 100 contacts was much easier than I expected. I was able to enter and categorize everyone quickly and navigating the platform has been simple for me.

Cons

The review process can be frustrating when a message needs to go out immediately. For example, I needed to notify people about applying chemicals to weeds in our irrigation canals but the review took a long time because the message contained the word "weed."

“Useful AI reporting”

Pros

The available tools and newer AI features are easy to access and I especially like the report results. They give me useful information without making the process complicated.

Cons

Mass texting our promotions can get expensive especially since regular messages to our client lists are not the main source of our business.