“Delayed message approvals”

Pros

Adding links and images is really useful for me and messages are sent promptly whenever they are not under review. The overall process has been very convenient.

Cons

Messages are often placed "under review" with little support available to get them approved quickly. This has delayed important information from reaching our members.

“Easy team communication”

Pros

Compared with other texting systems I've used, this one has been the easiest for me to work with. The platform has plenty of useful features and I rely on it to stay connected with my team and clients.

Cons

Copying and pasting messages can be a little tricky. I had to spend some time figuring out which formats worked and which ones didn't.

“Quick client data transfer”

Pros

Transferring client data into the portal was quick and simple. I had the CAB file ready and everything was completed within the first 20 minutes.

Cons

We had several verified contacts respond with messages like "Wrong name" or "I'm not [first name]," which suggests there may be an issue with how some contact information is matched.

“Real-time message feedback”

Pros

The platform gives me quick feedback and I appreciate knowing when a message has been received. Its design also makes it easy for me to understand how everything works.

Cons

Creating groups from a mobile device can feel a little dull. Copying and pasting works but the process can still be somewhat annoying.

“Simple SMS alerts”

Pros

It has all the tools I need to send SMS alerts successfully. I can get my messages out without having to deal with a complicated process.

Cons

Verification process is quite thorough, including checking who you are and the nature of your business. While that may initially feel like a drawback, I actually see it as a positive because it helps maintain a professional service.

“Easy contact grouping”

Pros

Saving contacts into groups is really convenient and uploading bulk contacts is also quick and easy.

Cons

So far, I haven't found anything I dislike about the platform and I hope it stays that way as we use it more.

“Affordable bulk texting”

Pros

Our agency gets all the features we need from this bulk texting platform at a reasonable price. Setup is simple and we've been pleased with the high delivery and response rates.

Cons

There really aren't any cons for me. I've used other bulk texting platforms and this one lives up to its name by keeping things easy which is exactly what I need.

“Fast local number setup”

Pros

Getting started was quick and I had a local number up and running within an hour. The overall setup process was simple for me.

Cons

Ccredit balance system is a little different from what we were used to but we eventually figured it out and it works fine.

“Small business pricing”

Pros

Since we're a very small business, the fee structure works really well for us. Setting up my account was easy and we have been very happy with EZ Text.

Cons

After comparing several texting solutions, we chose this one because of its pricing structure. There is nothing I particularly dislike about it.

“Quick text messaging”

Pros

Sending text messages takes only a few minutes and adding contacts is simple. The platform is easy for me to navigate and understand.

Cons

Increasing price structure is the only real drawback I've noticed. Aside from that, everything else has worked well.

“Flexible campaigns and lists”

Pros

I've enjoyed having different options, whether I want to text an entire list or run drip campaigns. Before using it, I had never worked with a program like this but setting everything up was simple.

Cons

Choosing the right campaign for different situations can sometimes be confusing although I was able to figure it out.

“Simple contact management”

Pros

Platform is easy to use and uploading contacts and sending messages was simple for me. I've also had a great experience working with Vicky and appreciate the customer care.

Cons

The cost is my biggest concern because I can only send a couple of messages each month to my target audiences. It would be helpful if longer messages and those containing emojis used fewer credits.

“Slow helpdesk response”

Pros

Helpdesk could be improved. Although problems are rare, getting in touch with a live person can be difficult and resolving an issue may take 24 hours or more. I'd also like the ability to save templates and communications so I can return to them and send them later.

Cons

Nothing comes to mind at the moment.

“Instant customer replies”

Pros

Being able to communicate with my customers instantly is a major benefit. They can also respond directly to my texts and their replies go straight to my inbox.

Cons

Lower pricing would be helpful or I would appreciate receiving a discount when purchasing credits in larger quantities.

“Easy employee group texting”

Pros

Sending group texts to all of our employees is very easy. Having multiple groups makes it simple for me to send different messages to different shifts.

Cons

Everything is great, nothing negative from my side.