“Reliable customer communication”

Pros

The interface is very user-friendly and the service has been consistent and reliable. I can set up contacts, create custom messages and communicate with customers quickly.

Cons

There are not many drawbacks overall although having the ability to send two images instead of just one would be useful.

“Efficient bulk texting”

Pros

I love how easy it is to send and schedule bulk texts. It has saved our business valuable time especially when we need to make sure customers are prepared for deliveries during snowy weather.

Cons

A simple auto-reply in the basic package stating that the line is not monitored would be helpful since recipients often respond with emergency questions.

“great tool”

Pros

Communicating with a large audience is one of the biggest benefits for me. We used to rely heavily on email but many of our younger employees weren't checking it as often as we expected so this has worked much better.

Cons

So far I haven't found anything I dislike about the service. We plan to continue using it and provide additional feedback as it comes up.

“Simple three-step campaigns”

Pros

Pulling in contacts, creating campaigns and sending messages is incredibly simple for me. It really feels like a quick three-step process.

Cons

The fact that MMS messages cost three credits makes the service more expensive especially with a large contact list. I use it for our group study.

“Easy SMS management”

Pros

The platform is user-friendly and I found the SMS features easy to understand. I also appreciate the age-gating option which is important for my work in the alcohol industry.

Cons

Having the option to use a local number would have been nice but it is not a major issue. Other than that, I have nothing negative to mention.

“Quick setup”

Pros

Getting started is quick and I was able to set everything up without much effort. Creating different groups also made it easier for me to control who receives specific messages.

Cons

A better way to verify incoming phone numbers would be helpful to ensure they all belong to members of our team.

“organized group communication”

Pros

It gives me an easy way to communicate with groups across our organization and community. Instead of texting everyone individually and hoping I don't miss anyone, I can reach the right people together.

Cons

Sometimes the price can feel prohibitive so we are exploring other options to use alongside it.

“Convenient employee tool”

Pros

In my opinion communicating with our team has become much easier for me. It also gives employees a convenient number they can use when they need to call in sick or ask questions.

Cons

Nothing really comes to mind because it works great for what we use it for. I honestly have nothing else to add.

“Easy-to-understand platform”

Pros

What I appreciate most is how user-friendly and easy to understand the platform feels.

Cons

There aren't many negatives to mention although having a larger number of credits included at the start would be helpful.

“feasible tool”

Pros

We've used it to send information about our events and I really enjoy using it because the service is both easy and reliable.

Cons

Plans can be a little difficult to understand but otherwise there is not much I dislike about the service.

“Five-minute setup”

Pros

Setting it up took me only about five minutes and the platform is extremely user-friendly. I even managed to bring two past clients back by using it to reconnect with them.

Cons

Available space and number of credits can be limiting so I have had to get creative with how I use them. It took me a couple of tries to fully understand how the credits worked.

“improved team communication”

Pros

Our team communication has improved significantly since we started using it. The platform is easy to use and reliable, while letting us send important updates quickly and efficiently. For me, it has made it much easier to keep employees informed, connected and engaged and it's been one of the best tools we've introduced for communication across the office.

Cons

More customization options for reporting and message organization would be useful. As our communication needs grow, I would appreciate greater flexibility for tracking engagement organizing campaigns and pulling quick insights.

“Delayed technical support”

Pros

I really appreciate how easy the application is to use and the administrator who walked me through the setup was incredibly helpful.

Cons

I am still waiting to be contacted about technical issues. It would be helpful to get an acknowledgment confirming that the text setup was successful especially since I am sharing the number with members.

“Easy API integration”

Pros

The API made it easy for me to connect the platform with our internal, homegrown IT and Facilities ticketing system. That integration worked out really well for us.

Cons

So far, I haven't found anything I dislike about the platform.

“valuable contact management”

Pros

Getting contacts into the system is simple and I think the pricing offers good value for the money. It's also useful to see how many texts were successfully delivered versus bounced back.

Cons

One thing that would be helpful is having unused credits roll over from one month to the next.

“Reliable solution”

Pros

Staying in touch with contacts is much easier even when their email addresses change. I can also get important updates out to our members quickly.

Cons

With a large database, the text credits can run out quickly. Getting messages down to one credit each can also be difficult.

“Simple group messaging”

Pros

Just like the name suggests, the platform is very easy to use and efficient. Anyone on our team can send messages to the right groups which is especially helpful for event and program reminders.

Cons

The cost is higher than we'd like for such a large database especially since we're a small nonprofit. A nonprofit discount would make a big difference for us.

“cost-effective nonprofit solution”

Pros

For our nonprofit, the platform is both easy to use and cost-effective. I haven't had any issues with it and would definitely use it again.

Cons

Pricing can sometimes be unclear when sending SMS messages with URLs or emojis. I would like to see a clearer breakdown of how these messages are charged.

“Reliable employee tool”

Pros

It's been a reliable communication tool for me with both employees and applicants. After using it for several years, I haven't run into any problems.

Cons

There is no way to tell whether a message has been read. On the positive side, being able to see bounced messages is useful for identifying numbers that need to be updated.

“Effective customer broadcasting”

Pros

This has been a game changer for my tennis coaching business. Defining groups, sending announcements and broadcasting alerts to everyone at once is incredibly simple. I tried GoHighLevel and MailChimp but their SMS tools weren't really designed for what I needed. This works much better for direct communication with customers.

Cons

One issue is that a person sometimes appears to have received a group text even though she isn't included but when I ask her, she hasn't actually received it. It may be some kind of name or number mismatch. I would also like a checkbox that lets replies go to everyone while maintaining a complete group SMS thread.